ServiceCore interview questions

TLDR: Despite messaging around teamwork and values, parts of the interview process revealed confirmation bias and ego-driven risk framing that future candidates should be aware of. The interview process included multiple rounds with product leadership, customer success, and cross-functional partners. The hiring manager and product leadership were thoughtful, transparent, and aligned on the problems the role is meant to solve. The customer success interview, in particular, felt open, collaborative, and grounded in real operational needs. However, several of the later cross-functional interviews did not feel like neutral evaluations. In those conversations, the interviewers appeared to anchor early on assumptions about the candidate’s background and seniority, and much of the discussion focused on repeatedly stress-testing those assumptions rather than exploring actual experience, examples, or problem-solving approach. Questions became increasingly confirmation-seeking, which made it difficult to demonstrate fit on the role’s real responsibilities.

If I were to describe this process in a nutshell it would as if I went on a date with someone, they then told me they weren’t interested in me and then followed back up two weeks later to see if I was still interested, then asked me to do them a favor and then they ghosted me for a month and then again told me they didn’t want to date me. What happened was: - July 2024 I applied for this role and after my first round interview with the hiring manager I sent a thank you and included a link to a Python based project I did to showcase my skills. The hiring manager said that it was great and while the next step was to do a technical assessment this more than suffices and I’d move to the next stage of the process. -I moved along in the process with two more rounds of interviews and then got a very generic rejection by the hiring manager in early August. -In the rejection email the hiring manager offered feedback, so I took him up on it. He then replied back with a very generic response about how he looks for strong communication and a robust portfolio. -Two weeks later the hiring manager emailed me again asking if I was still interested, I said yes and we scheduled a call. -On said call the hiring manager asked a very nonspecific question about handling new client data, he apologized for being awkward, said they were hiring again for this role, and then asked I could complete the technical assessment and said he would send it to me. -The hiring manager never sent it but I was able to find it in the email where he originally told me that my other project was more than sufficient. So I completed it and sent it over to him. -After not hearing back for over a week I reached out again asking for confirmation that he got my assessment. -Finally, a month after I sent the assessment I got another very generic rejection email from the hiring manager. Not sure why he reached out the second time, wasted my time asking me to do the assessment , and then couldn’t even have the decency to reply to my email to confirm he got it.