I applied online. The process took 4 weeks. I interviewed at Tails.com (Twickenham, England) in Feb 2021
Interview
For an entry level, average paid role, it was an incredibly intense process. Online application filled out, didn’t hear back for two weeks then was invited for a casual phone interview where they said they wanted to invite me to an assessment centre. Again, didn’t hear for two weeks so chased it up and was given a date.
Assessment centre was incredibly rigorous and took place over zoom from 9am-12:30pm. It consisted of a presentation, group task, hour-long written assessment and an hour-long 1:1 interview. The group interview was enjoyable, the written assessment definitely didn’t need to be an hour, and the 1:1 interview was pretty informal.
I didn’t get the job, didn’t hear for a few days and the rejection email was quite blunt. They said they didn’t think I’d suit their fast paced environment (despite me having a lot of intense sales experience which I explained). Although I’m disappointed, after this incredibly thorough process I’m glad as I don’t think it’s the company for me.
One thing that struck me with this company is the complete lack of communication. The whole process took several weeks longer than I’d anticipated and it all felt pretty impersonal.
Interview questions [1]
Question 1
Standard customer service questions, WAY too many to keep track but nothing out of the ordinary.
Thanks so much for sharing your experience with us.
We’re sorry to hear that you felt our communication wasn’t the best and felt impersonal - we’ll take a look and see how we can do better next time.
Our customer team is the heart of tails.com and we do have a rigorous process when hiring for this role as we do with all of our roles. Our customer team are experts in dog nutrition, building relationships and going the extra mile for our customers (and their dogs).
Many thanks,
Henrik Malmquist
Head of People
Other Customer Experience Specialist Interview Reviews for Tails.com
3 stages of interview with different levels of members of staff. Included a written test. Different questions throughout each of the interviews. All done over video call remotely. Positive experience.
Interview questions [1]
Question 1
What is an example of a time I've helped someone at work.
I applied online. The process took 2 weeks. I interviewed at Tails.com (Richmond, London, England) in Oct 2025
Interview
I applied online on their website. After 2 weeks I received an email to schedule a phone interview with Dawn. I found her on LinkedIn and read some of her posts. At the start of the interview I shared that I read some of her post and now I am even more motivated to work in the company, but I could sense that she felt ashamed of what I've said.
She was very strict and cold when asking questions, so I felt even more nervous.
She asked me:
Tell me about yourself
Why tails.com ?
Tell me a time you handled a difficult customer
When have you made a change at work?
"What are your salary expectations?"
In the interview I asked about the progression pathway in the company and she was honest, expressing that it won't be any progression for me as the job I am applying is a maternity cover only. Then I asked what are the dates were for the training to have a clear picture of the situation, and she said they don't have any dates.
***Well, when I was pregnant, I definitely knew when my maternity is supposed to start and my employer was aware as well. From her answers I felt that they are not actually looking for staff, but gathering some data from people or may be trying to gain popularity. 20 days after the interview, I received an email with personalised feedback, which is good. I wish the company the best, but I won't be spending time applying there for the future, as it may be just a wast of time, as it was my first time.
General interview questions - what attracted you to this company, explain a time you had to deal with a difficult customer, what attracted you to the role etc. Phone interview & face to face interview
Interview questions [1]
Question 1
what attracted you to this company, explain a time you had to deal with a difficult customer, what attracted you to the role etc.