Does Tails.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Tails.com employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Tails.com. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Tails.com?

62% of Tails.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Tails.com 4.2 out of 5 for work life balance, 3.7 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Tails.com?

Customer Experience Specialist (8) , Customer Service Representative (8) , CX Specialist (7) , Customer Service (4) , Manager (4) , Operations (3) , CRM Executive (2) , Head of Department (2) , Marketing Executive (2) , Senior Software Engineer (2) , Software Engineer (2)

What are the pros of working at Tails.com according to real employee reviews?

"Great people and L&D." ((in 25 reviews)); "Great culture and exposure to skills" ((in 17 reviews)); "Brilliant team of talented people" ((in 15 reviews)); "Free breakfast and snacks" ((in 4 reviews)); "Benefits are great but only compensate for lower market salaries." ((in 4 reviews))

What are the cons of working at Tails.com according to real employee reviews?

"Less salary" ((in 8 reviews)); "No career progression unless you are friends with management or threaten to quit" ((in 7 reviews)); "Management are clueless" ((in 4 reviews)); "C Level leadership is extremely poor and top heavy." ((in 4 reviews)); "Communication isn't a strong point" ((in 3 reviews))

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Tails.com

Tails.com reviews

3.7

62% would recommend to a friend

(133 total reviews)

Richard Howatson

100% approve of CEO

53% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (133 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Tails.com has an employee rating of 3.7 out of 5 stars, based on 133 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Tails.com employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

133 reviews

4.0

Jun 30, 2026

Good work-life balance with no downsides

Product designer

Recommend

CEO approval

Business Outlook

Pros

It does have good work-life balance

Cons

There are no cons here

5.0

Apr 15, 2026

Changing fast - for the better

Manager

Recommend

CEO approval

Business Outlook

Pros

Major improvements underway in many areas A lot of very strong people Positive culture Interesting work

Cons

Very intense period of change - can be a lot to manage Still developing and forming new teams - a lot of relationships to build

5.0

Mar 5, 2026

Smooth on-boarding process

Talent acquisition specialist

Recommend

CEO approval

Business Outlook

Pros

The team have been super helpful and friendly during my first few months which has allowed me to feel embedded into the pack.

Cons

No negative feedback thus far.

Viewing 1 - 3 of 133 Reviews

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Jobs at Tails.com

CRM Manager

Richmond, London, England

£37K - £43K /yr

(Glassdoor est.)

View job

Offline Marketing Executive

Richmond, London, England

£32K - £32K /yr

(Glassdoor est.)

View job

Senior Devops Engineer

Richmond, London, England

Richmond, London, England

£47K - £75K /yr

(Glassdoor est.)

View job

Senior Product Designer

Richmond, London, England

View job