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      Tails.com

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      Related searches: Tails.com reviews | Tails.com jobs | Tails.com salaries | Tails.com benefits
      Tails.com interviewsTails.com Customer Experience Specialist interviewsTails.com interview


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      Customer Experience Specialist Interview

      Mar 29, 2021
      Anonymous employee
      Accepted offer
      Positive experience

      Other Customer Experience Specialist Interview Reviews for Tails.com

      Customer Experience Specialist Interview

      Nov 30, 2025
      Anonymous employee
      London, England
      Accepted offer
      Average interview

      Application

      I applied online. The process took 2 months. I interviewed at Tails.com in Dec 2020

      Interview

      The interview process is very thorough and this was great as it gives you the opportunity to meet many different people from the company and ask lots of questions. It gives you the opportunity to decide if the company is right for you as much as it gives tails.com the opportunity to get to know you. Every step of the process was enjoyable as everyone I spoke to was incredibly lovely. The first step for me was a 20 minute phone interview. I then had an hour long one to one interview with a Team Leader which also included a written test and phone call role play. (I didn't do a group task as there was not enough applicants at the time). I then had a one to one interview with the CX Operations Manager and then following this I had two more separate one to one interviews with the Head of CX and the Operations Director. I felt very welcomed from the start.

      Interview questions [7]

      Question 1

      Why do you want to work for tails.com?
      Answer question

      Question 2

      What does customer service mean to you?
      Answer question

      Question 3

      When have you received constructive criticism and how did you feel about it?
      Answer question

      Question 4

      When have you made a change at work?
      Answer question

      Question 5

      What would you do if you couldn't help a customer?
      Answer question

      Question 6

      Tell me about a time you had a difficult customer to deal with?
      Answer question

      Question 7

      What 3 qualities do you think someone in CX needs to have?
      Answer question
      2
      avatar
      Tails.com response
      5y
      Hi there, Thanks for taking the time to share your interview experience - I’m really happy to see that overall your experience was positive. We are working on reducing our interview process time as 8+ weeks is a little longer than we’d like. I hope that you love your new role at tails.com - welcome to the team! Many thanks, Henrik Malmquist Head of People
      Positive experience
      Average interview

      Application

      I interviewed at Tails.com (London, England)

      Interview

      3 stages of interview with different levels of members of staff. Included a written test. Different questions throughout each of the interviews. All done over video call remotely. Positive experience.

      Interview questions [1]

      Question 1

      What is an example of a time I've helped someone at work.
      Answer question

      Customer Experience Specialist Interview

      Nov 19, 2025
      Anonymous Interview Candidate
      Richmond, London, England
      No offer
      Positive experience
      Difficult interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Tails.com (Richmond, London, England) in Oct 2025

      Interview

      I applied online on their website. After 2 weeks I received an email to schedule a phone interview with Dawn. I found her on LinkedIn and read some of her posts. At the start of the interview I shared that I read some of her post and now I am even more motivated to work in the company, but I could sense that she felt ashamed of what I've said. She was very strict and cold when asking questions, so I felt even more nervous. She asked me: Tell me about yourself Why tails.com ? Tell me a time you handled a difficult customer When have you made a change at work? "What are your salary expectations?" In the interview I asked about the progression pathway in the company and she was honest, expressing that it won't be any progression for me as the job I am applying is a maternity cover only. Then I asked what are the dates were for the training to have a clear picture of the situation, and she said they don't have any dates. ***Well, when I was pregnant, I definitely knew when my maternity is supposed to start and my employer was aware as well. From her answers I felt that they are not actually looking for staff, but gathering some data from people or may be trying to gain popularity. 20 days after the interview, I received an email with personalised feedback, which is good. I wish the company the best, but I won't be spending time applying there for the future, as it may be just a wast of time, as it was my first time.

      Interview questions [4]

      Question 1

      Tell me about yourself?Why tails.com ?
      Answer question

      Question 2

      Tell me a time you handled a difficult customer
      Answer question

      Question 3

      When have you made a change at work?
      Answer question

      Question 4

      "What are your salary expectations?"
      Answer question

      Customer Experience Specialist Interview

      Nov 11, 2022
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at Tails.com

      Interview

      General interview questions - what attracted you to this company, explain a time you had to deal with a difficult customer, what attracted you to the role etc. Phone interview & face to face interview

      Interview questions [1]

      Question 1

      what attracted you to this company, explain a time you had to deal with a difficult customer, what attracted you to the role etc.
      Answer question
      1