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      The Cigna Group

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      Customer Service Representative Interview

      Jul 11, 2018
      Anonymous employee
      Wilmington, DE
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 6 weeks. I interviewed at The Cigna Group (Wilmington, DE) in Jul 2017

      Interview

      Laid back, Use the STAR method. You are asked quetions that are very opened ended so that they can see what kind of person you are, speaking, critical thinking, relaying stories, ect.

      Interview questions [1]

      Question 1

      What is a time you had to make a decision quickly to avoid negative consequences?
      Answer question

      Other Customer Service Representative Interview Reviews for The Cigna Group

      Customer Service Representative (CSR) Interview

      Mar 31, 2026
      Anonymous Interview Candidate
      Nairobi
      No offer
      Neutral experience
      Average interview

      Application

      I interviewed at The Cigna Group (Nairobi)

      Interview

      A long of Interview process that begins with an initial screening call then another interview that's more extensive etc. and Pre-employment process takes a bit of time with the background checks which is very extensive from my experience

      Interview questions [1]

      Question 1

      Skills you posses that make you fit for the job
      Answer question
      1

      Customer Service Representative Interview

      May 12, 2026
      Anonymous Interview Candidate
      Bengaluru
      No offer
      Negative experience
      Easy interview

      Application

      I applied through an employee referral. The process took 1 week. I interviewed at The Cigna Group (Bengaluru) in Apr 2026

      Interview

      I was referred through a friend. And on the next day i had to give the in office interview. I was fully prepared and the interview went very good. the interviewer was impressed by my answer and it was evident enough. by the end of the interview the interviewer did ask me about the person who refer me and about the CTC that i last had in my previous organization. and just then Interviewers face went low and he became serious for no reason. though he was talking to me professionally, but he was a bit skeptical and was asking me unnecessary question that was not even related to the role or the process. Later the only reason why they rejected my application was because my previous package was higher then what they had a budget for this role. I agreed with the offer, but still they were concerned as the the interviewer had a very off mindset with the person who referred me. and without giving any feed back, they just kept an email stating that my profile doesn't aligns with the requirement. and technically i have 4+ years of experience in Customer Consultant for B2C, B2B and C2B customers with SaaS and Telecom tools. I felt very bad, as they really bought there own personal agenda in between a candidate and the job the candidate is applying for.

      Customer Service Representative (CSR) Interview

      Jan 29, 2026
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at The Cigna Group

      Interview

      I had a phone screen with a virtual interview it was easy and more of a get to know you interview. The interview process was an easy process. she only asked me 5 situational questions

      Interview questions [1]

      Question 1

      Describe where you encountered a difficult customer how did you handle it?
      Answer question

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