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      The Pro's Closet

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      Customer Service Representative (CSR) Interview

      Dec 6, 2022
      Anonymous Interview Candidate
      Boulder, CO
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 3 weeks. I interviewed at The Pro's Closet (Boulder, CO) in Feb 2022

      Interview

      Very disorganized interview process after getting through the first round. My application was lost and hiring manager questioned my aptitude for this position. Questions about work/life balance was taken as an insult.

      Interview questions [1]

      Question 1

      Try to sell me to the most expensive bike.
      Answer question
      avatar
      The Pro's Closet response
      3y
      Thank you for taking the time to share your experience with us. Though it’s never easy hearing we did not live up to your expectations, we appreciate you taking the time to share where we fell short, so we can improve going forward. We acknowledge that the business is experiencing rapid growth and at times, we have had more volume than we can process. We have recently put more systems in place to help us review applicants quickly and create a seamless recruitment process. We will continue to clearly communicate with candidates throughout the application process. We are always looking to improve, and as we grow we continue to refine our approach and practices. Thank you for taking the time to share your perspective and your feedback.

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