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      Trupanion

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      Customer Service Representative Interview

      Oct 27, 2021
      Anonymous Interview Candidate
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 5 weeks. I interviewed at Trupanion in Oct 2021

      Interview

      Applied and three weeks later was contacted to set up a phone interview with a recruiter a week later. That interview lasted about 30 minutes and was pretty standard questions and answered questions about the position. Very good experience and professional. Was invited the next day to set up a 1 hour zoom interview with a couple managers. Very different experience during that interview. Knew within minutes I would not be getting an offer. Interviewers seemed annoyed to be there. Had been sent a document prior with topics to be prepared to discuss and not a one was brought up so don’t bother wasting hours preparing with that like I did. Asked for clarification on one of the questions asked and received a sarcastic answer in response. After that interview had a chance for a q&a with an employee currently in the roll. That was great. She was much more helpful with answering my questions and a breath of fresh air after such an uncomfortable interview.

      Interview questions [1]

      Question 1

      How would you handle an unhappy client?
      Answer question
      6
      avatar
      Trupanion response
      4y
      Thank you for sharing your experience interviewing with Trupanion. Your experience with our hiring managers is of concern and I would like to follow up on this. If you feel comfortable sharing more insight, please email me directly at Anna.Berentson@Trupanion.com so we can chat further. I do want to highlight that our interview preparation flyer is just to help you prepare for interviews in general, we do not share the questions that the hiring team will be asking in their upcoming interviews. Our apologies if that flyer caused any confusion on your end, we can reevaluate the language used to ensure that doesn't happen again for other candidates. Again, thank you for sharing your feedback so we can improve our recruiting process!

      Other Customer Service Representative Interview Reviews for Trupanion

      Customer Service Representative Interview

      Sep 19, 2023
      Anonymous Interview Candidate
      Clinton, NC
      No offer
      Positive experience
      Easy interview

      Application

      I applied online. I interviewed at Trupanion (Clinton, NC)

      Interview

      Very easy. They were very easy to talk Simple questions to get to know you better and also discussed the company a little. She was very nice and we laughed and talked one of the easiest interviews I’ve ever had

      Interview questions [1]

      Question 1

      Tell us about a time you went above and beyond
      Answer question
      1

      Customer Service Representative (CSR) Interview

      Sep 5, 2023
      Anonymous Interview Candidate
      No offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at Trupanion

      Interview

      I had an initial phone interview and a follow up video interview. Both interviews were very pleasant and I enjoyed speaking with each person. I enjoyed learning more about the position and the company as a whole.

      Interview questions [1]

      Question 1

      They asked typical interview questions
      Answer question

      Customer Service Representative Interview

      Nov 13, 2023
      Anonymous Interview Candidate
      Emmitsburg, MD
      No offer
      Negative experience
      Easy interview

      Application

      I applied through an employee referral. The process took 1 day. I interviewed at Trupanion (Emmitsburg, MD) in May 2023

      Interview

      Very easy and quick process. Found out that I didn’t get the position fairly quickly as well. I feel like I didn’t answer questions in the way that they wanted and had I known what they were looking for, things would have gone differently.

      Interview questions [1]

      Question 1

      Why would you be a good fit for this position?
      Answer question
      avatar
      Trupanion response
      2y
      Thank you for your interest in Trupanion and for sharing your experience! I am sorry to hear that your recent interview did not bring you the good news you were hoping for, but I encourage you to keep an eye on our careers page. Even if it didn't work out for this role, there could be a new position that opens that could be a better fit for you!