I applied online. The process took 2 months. I interviewed at US Citizenship and Immigration Services (Los Angeles, CA)
Interview
Had an initial phone interview with an upper management official for the office. Not very long, no more than 30 minutes, mostly going over my resume. Also made it easy because the official was very easy to speak with. Official also went over the various roles of the position during the interview.
Interview questions [1]
Question 1
What experiences do you have that would allow you to exhibit empathy in your work?