Customer Service Representative applicants have rated the interview process at WPS Health Solutions with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 71% positive. To compare, the company-average is 68.2% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 13 days to get hired, when considering 15 user submitted interviews for this role. To compare, the hiring process at WPS Health Solutions overall takes an average of 17 days.
Common stages of the interview process at WPS Health Solutions as a Customer Service Representative according to 15 Glassdoor interviews include:
Phone interview: 22%
Background check: 22%
Skills test: 16%
One on one interview: 16%
Personality test: 9%
IQ intelligence test: 6%
Other: 3%
Presentation: 3%
Group panel interview: 3%
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I applied through an employee referral. The process took 5 days. I interviewed at WPS Health Solutions (Madison, WI) in Dec 2011
Interview
Interview process was fairly easy. 2 interviews, one with Human Resources and one with a supervisor of the hiring department. They were very considerate in getting back to the candidate to offer employment, however they have a tendancy to delay the start date.
Interview questions [1]
Question 1
Neither interview had any real difficult questions
Phone interview. Easy. Had to talk to a couple different people until the offer came for hiring. Typical questions just want to make sure you are able to have a good high speed connection and have basic computer skills
Typical time to receive information about setting up an interview. HR staff is very professional and courteous. Seem to have a good system to prioritize potential candidates. Good experience and flexible.
I applied online. I interviewed at WPS Health Solutions in Aug 2022
Interview
The interview process was very simple and the interviewer created a very comfortable environment to express your feelings freely , she took her time and went over everything with me and the expectations that the company is looking for.
Interview questions [1]
Question 1
The questions that were asked were basically about previous job experience and customer service.