Customer Service Representative applicants have rated the interview process at Wag! with 2.2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 83% positive. To compare, the company-average is 67.9% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 13 days to get hired, when considering 6 user submitted interviews for this role. To compare, the hiring process at Wag! overall takes an average of 12 days.
Common stages of the interview process at Wag! as a Customer Service Representative according to 6 Glassdoor interviews include:
Phone interview: 26%
IQ intelligence test: 16%
Drug test: 16%
Presentation: 11%
One on one interview: 11%
Other: 5%
Skills test: 5%
Group panel interview: 5%
Background check: 5%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 2 days. I interviewed at Wag! (Los Angeles, CA) in Sep 2017
Interview
There was an initial phone interview followed by an in-person interview. The interviewers were very kind and easy-going. The Hiring process was then followed by training; at the end of which, a test was involved to determine if employment was officially offered.
Interview questions [1]
Question 1
'What's one reason this position might be challenging to you?'
I applied online. The process took 2 weeks. I interviewed at Wag! (Phoenix, AZ) in Apr 2019
Interview
Interview was good. Phone interview was 1st then scheduled a face to face interview in Phoenix. After my face to face I never heard back from anyone. When I emailed the recruiter I worked with the emails were being returned saying the email didn't exist. As it stands I have no idea why I didnt get picked and no one to ask for feedback.
Started via texting and scheduled an in person interview. the in person interview was not some long drawn out process of fake questions. It was more tailored to the job itself, which was good.
Interview questions [1]
Question 1
Tell me about a time you had to handle an angry customer, what did you do to deescalate them, how did they take it and what was the outcome?