I applied online. The process took 5 weeks. I interviewed at Waitrose (Twickenham, England) in Jun 2014
Interview
applied online and then waited at least 3 weeks and then reccieved a phone call to have a 1 to 1 interview with the store manager. She didnt seem intrested thorugh out the interview. I spoke about how i am a team player and will always be on a look out to help customers. After the interview I had to wait another 3 weeks to get rejected.
Interview questions [1]
Question 1
Give us an example of when you have reccieved good customer service
Online test had to be completed first, which consisted of different situational questions. This needed to be passed in order to proceed to the interview stage.
The interview stage was just one single interview, fairly simple interview questions were asked.
Interview questions [1]
Question 1
Describe an experience where something went wrong, and what actions you took to rectify the situation?
Group task followed by solo interview. In group task we were asked how to wouls prioritise a list of tasks. Solo interview was as standard as can be expected, very simple. Overall took around 1hr-1hr30.
Interview questions [1]
Question 1
Past experience, a time you gave good service etc.
Taken in for a 5 minute conversation, they asked my availability and my experience, interviewer told me the job was easy and I was practically guaranteed the role provided I was somewhat competent
Interview questions [1]
Question 1
Describe a past challenge you've had in the retail sector?