Waitrose Reviews | Glassdoor

Waitrose Reviews

Updated September 26, 2017
880 reviews

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3.6
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Approve of CEO
Waitrose Managing Director Rob Collins
Rob Collins
163 Ratings

880 Employee Reviews

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Pros
Cons
  • Difficult to be given more responsibility when only part time (in 35 reviews)

  • Long hours with repetitive activity (in 21 reviews)

More Pros and Cons

  1. "part time work"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Waitrose part-time

    Pros

    good community feel, good training, some good managers although can be hit and miss, flexible hours during exams

    Cons

    some managers were difficult to get along with, HR were useless and payments often did not include overtime.

    Advice to Management

    keep developing your training strategy and encourage people to be involved in the partnership


  2. Helpful (1)

    "good atmosphere"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Waitrose (Less than a year)

    Pros

    great flexibility, good working hours, friendly atmosphere, overall was a great place for part time employment ' only worked Saturdays however

    Cons

    sometimes did not get paid when last customers were in store, due to customer service were forced to wait for last remaining customers

    Advice to Management

    improve the system of breaks, a shift with less than four hours did not warrant a break. however after staring at a screen for this time it was not healthy.

  3. Helpful (1)

    "Good organisation values under challenge in some areas"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Waitrose full-time (More than 5 years)

    Pros

    You own the business as a Partner and have a direct stake in its success

    Cons

    A trend towards the idea that consultants are the root to realising future growth ambitions without necessarily unlocking all of the internal talent that exists


  4. Helpful (1)

    "Sales Assistant at Waitrose"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Waitrose part-time

    Pros

    Good Pay and Benefits included

    Cons

    Hours can be long, retail is never amazing to work in


  5. Helpful (1)

    "Customer assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Assistant in London, England (UK)
    Current Employee - Customer Assistant in London, England (UK)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Waitrose part-time (More than 5 years)

    Pros

    - discount is amazing
    - majority of staff you work with are lovely
    - if you want to there are chances to develop and grow within the company

    Cons

    As a lot of places now staff are spread too thin. They expect a high level of service still even though there isn't the staff. This is unfair on the staff and customers. They need to think this through.

    For me I still get the perks as I have been there long enough but time and a half pay is not available on new contracts for Sunday's and bank holiday's anymore which used to be another appealing aspect.

    I feel sorry for the new staff that do not get this as everyone else before them still does.


  6. "supermarket assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Waitrose part-time

    Pros

    Great benefits. Great retail job

    Cons

    there wasn't any cons I found


  7. "Supermarket Assistant whilst at Uni"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Waitrose Supermarket Assistant in Lincoln, England (UK)
    Former Employee - Waitrose Supermarket Assistant in Lincoln, England (UK)
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at Waitrose part-time (More than a year)

    Pros

    Reasonably good rate of pay
    Not very hard work
    Great benefits

    Cons

    Too much management who are running around like headless chickens as they are worried about their job security.
    Management can be condescending even though they are unable to do the area in which you work.

    Advice to Management

    Respect your staff more and stop taking out your personal anger on the staff

  8. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing Assistant in London, England (UK)
    Former Employee - Marketing Assistant in London, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Waitrose (More than a year)

    Pros

    Friendly staff, good management, good culture
    Good pay for supermarket work

    Cons

    Can be a bit dull and monotonous


  9. "Customer Services"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service
    Former Employee - Customer Service
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Waitrose part-time (More than a year)

    Pros

    Good pay, relatively easy work

    Cons

    Management sometimes take the 'the customer is always right' ethos too far, undermining employees who are following the company rules

    Advice to Management

    Listen to staff - treat them with respect in front of customers


  10. "Operations Partner"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Waitrose part-time

    Pros

    Great working environment, always someone to help with every aspect of the role. Progression was also promising

    Cons

    Management was often focused on their own work and couldn't dedicate focus on developing staff further.

    Advice to Management

    Notice the employees who stand out and reward accordingly


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