Waitrose Reviews | Glassdoor

Waitrose Reviews

Updated February 23, 2017
669 reviews

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Full-time Part-time

3.8
Star Star Star Star Star
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Recommend to a friend
Approve of CEO
Waitrose Managing Director Rob Collins
Rob Collins
76 Ratings

669 Employee Reviews

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Pros
  • The discount that they give is one of the best in the industry especially as you can use it in John Lewis as well (in 87 reviews)

  • Good pay, year end profit share bonus (in 68 reviews)

Cons
  • Difficult to get promoted if working on part time basis (in 31 reviews)

  • Long hours with repetitive activity (in 18 reviews)

More Pros and Cons

  1. "part time work"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Waitrose part-time

    Pros

    good community feel, good training, some good managers although can be hit and miss, flexible hours during exams

    Cons

    some managers were difficult to get along with, HR were useless and payments often did not include overtime.

    Advice to Management

    keep developing your training strategy and encourage people to be involved in the partnership


  2. Helpful (1)

    "good atmosphere"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Waitrose (Less than a year)

    Pros

    great flexibility, good working hours, friendly atmosphere, overall was a great place for part time employment ' only worked Saturdays however

    Cons

    sometimes did not get paid when last customers were in store, due to customer service were forced to wait for last remaining customers

    Advice to Management

    improve the system of breaks, a shift with less than four hours did not warrant a break. however after staring at a screen for this time it was not healthy.


  3. Helpful (1)

    "Good organisation values under challenge in some areas"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Waitrose full-time (More than 5 years)

    Pros

    You own the business as a Partner and have a direct stake in its success

    Cons

    A trend towards the idea that consultants are the root to realising future growth ambitions without necessarily unlocking all of the internal talent that exists


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  5. "Great benefits"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Department Manager
    Current Employee - Department Manager
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Waitrose full-time (More than 8 years)

    Pros

    Good benefits - bonus, discount for Waitrose and JL, good pension scheme
    Good work life balance

    Cons

    Lack of shops can make progression more difficult


  6. "Good"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Waitrose part-time

    Pros

    Good training and a friendly workforce with good chances for development. Training was good and support there when needed.

    Cons

    Some managers can be a bit lazy, also during busy periods (especially christmas!) it can be chaotic and stressful. Also as a partt ime worker shift flexibility was limited.

    Advice to Management

    Consider implementing a more efficient shift swapping scheme to allow workers to change shifts when needed as this was always an issue with workers at my branch.


  7. "Supermarket Assistant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Meet and work with a diverse range of people

    Cons

    Work can be monotonous at times


  8. Helpful (1)

    "Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Department Manager in Exeter, England (UK)
    Current Employee - Department Manager in Exeter, England (UK)
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Waitrose full-time (More than 10 years)

    Pros

    Partnership structure, pace of work, high quality product, sense of team work, well respected organisation, annual tax free bonus scheme

    Cons

    Uncertain future of roles within the organisation, challenging times for retail even at the higher end, uncertainty over levels of annual bonus. Expectations of customers are very high and when these aren't achieved they can be very tough on you no matter what level you work at


  9. "Great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Waitrose part-time

    Pros

    Friendly atmosphere, flexible hours, annual bonus, great social life and opportunities to work with people of different ages/backgrounds. Options to work overtime at 1.5x pay. John Lewis and Waitrose discount.

    Cons

    Sometimes working hours unsociable and long over the Christmas period. Overall, can't really think of many cons. Difficult to get promoted if working on part time basis.

    Advice to Management

    Nothing! Continue to make sure that staff feel valued for what they are doing and continue to have their voices heard.


  10. "Delivery Driver"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Delivery Driver
    Former Employee - Customer Delivery Driver
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good work life balance and benefits.

    Cons

    Boring and mundane job, without any significant career progression.


  11. Helpful (1)

    "Sales Assistant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Waitrose part-time

    Pros

    Good management, large care for staff well being, Pay rate

    Cons

    Uniforms, Customers basis can be difficult at times

    Advice to Management

    Modern Waitrose may work well in small store, not large ones though



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