X1 Card interview questions

I was contacted by the Head of Customer Experience on LinkedIn about the position and asked if I wanted to interview for it. We set up a date and time for a phone interview. However, after my interview, which seemed to go decently well, I never heard back from them. As this job was remote and the only person I knew was the Head of customer experience, I reached out a week after the interview as a follow up. I thanked them for their time and asked for an update. I finally received a response saying that they didn’t think I would be a good fit but didn’t provide a reason or feedback. While a reason isn’t always needed, it is very frustrating that I had to reach out first in order to receive a response. I don’t believe that they would’ve reached out to me had I not reached out first. It’s very unprofessional to “ghost” a candidate and I think the company should rethink their interview process. I also was not provided time to ask questions, and the phone call failed on their end in the middle of my interview.

Reached out initially via email, then scheduled time for a phone interview. Reviewed background info about the position and the company, listened for my questions. Responsive and efficient communication process.