Concierge Job Description

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What is a Concierge?

Concierges act as the first point of contact between guests and an organization. They are tasked with answering guest inquiries, directing phone calls, coordinating travel plans, and more. They must uphold company culture at all times while making guests feel welcomed and valued. Concierges typically work in the hospitality industry, such as in hotels and resorts, but they may also work in hospitals, real estate offices, and more.

There is no formal education requirement for Concierges, however, a certificate or degree in a hospitality related field is often preferred. The most successful Concierges possess exceptional customer service and people skills. They are detail oriented individuals who listen well and are able to anticipate someone's needs in order to provide a wonderful customer experience.

Concierge Job Description Template

Job Overview

Here at XYZ Inc., we are the leading company in our industry in the Capital City area. We're pleased to have a 3.8 Glassdoor rating from our employees. We are hiring an experienced Concierge to help us keep growing. If you're dedicated and ambitious, XYZ Inc. is an excellent place to grow your career. Don't hesitate to apply.

Responsibilities for Concierge

Answer phone an email inquiries from potential guests in a timely and respectful manner
Greet guests and visitors warmly and make them feel welcome and attended
Offer restaurant and activity recommendations and assist guests in arranging transportation and excursions
Receive and redirect mail, phone calls, packages, etc
Ensure that guest spaces and lobby are clean and tidy at all times
Act as a liaison between guests and any department necessary including the kitchen, housekeeping, etc
Anticipate guests needs in order to accommodate them and provide an exceptional guest experience
Maintain inventory of supplies and order new stock as needed

Qualifications for Concierge

1+ years of previous customer service experience
Positive phone demeanor and superior written and verbal communication skills are essential
Must have a service oriented mindset and be capable of making every guest feel valued
Knowledge of basic office equipment, including printers, scanners, copiers, etc
Exemplify strong organizational skills and attention to detail
Competent working with Microsoft Office suite, including Word, Outlook and Excel
Possess a positive attitude and be willing to work as part of a team
Ability to speak a second language is an asset
Willing to work irregular shifts and weekends

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