Crew Member Job Description

What is a Crew Member?

A crew member is a general job title that often refers to people who work in fast food franchises. They may perform any of the duties necessary for preparing food, processing orders for customers, and keeping the location operating smoothly. Some fast food establishments stay open late or operate 24-hours a day, so a willingness to work flexible hours and to operate efficiently in a fast-moving work environment is important to be successful in this role.

Students still in high school frequently work as a crew member because there are no formal educational requirements. Most employers provide on-the-job training, which may include food preparation, food safety practices, customer service, and cash handling. Advancement opportunities exist for competent workers to become shift managers. Most workers in this field find that being able to handle multiple tasks simultaneously and a desire to work with the public are essential skills for this dynamic work environment.

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Job Overview

Here at XYZ Inc., we are the leading company in our industry in the Capital City area. We're pleased to have a 3.8 Glassdoor rating from our employees. We are hiring an experienced Crew Member to help us keep growing. If you're dedicated and ambitious, XYZ Inc. is an excellent place to grow your career. Don't hesitate to apply.

Responsibilities for Crew Member

  • Welcome customers as they enter the establishment and guide them, if necessary, to where they should sit or stand to place an order
  • Answer any questions customers may have about ingredients, portion sizes, and how the food is prepared
  • Take customer orders, guiding them with selections and making recommendations if requested
  • Operate cash registers to process cash and credit card payments for orders
  • Promote restaurant products by offering to upgrade items or showcasing daily specials available
  • Prepare and package food quickly and consistently according to company standards for presentation, cooking times, and assembly
  • Strictly adhere to current sanitation and food safety regulations at all times
  • Maintain a clean and orderly work station that is clear of debris and discarded food, gloves, or other items

Qualifications for Crew Member

  • No experience required, but previous food handling or customer service experience appreciated
  • Excellent ability to follow established procedures to deliver consistent, high-quality products or services to the customer
  • Knowledge of menu items, including ingredients, portion sizes, and the presence of common allergens
  • Proactive attention to detail that motivates double-checking orders and making records of information when necessary
  • Strong customer service skills, especially with regards to the resolution of complaints
  • Willingness to adapt to different roles and job duties as the need arises
  • Ability to work smoothly with a team, synchronizes processes with others to fulfill orders as quickly as possible
  • Must be efficient and energetic, multitasking to complete multiple orders or switching between different types of activities
  • Physical dexterity, such as the ability to wrap, cut, and chop items, a must

Employers: How to Write Great Job Descriptions

  • Be sure to mention requisite years of experience and educational requirements
  • Tell job seekers what's unique about your company and job
  • Ideal length is a few paragraphs or about 200 words
  • Make sure to use appropriate paragraph breaks and bullet points so it’s easy on the eyes.

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