Sales Support Specialist Job Description

What is a Sales Support Specialist?

A sales support specialist provides customer support by assisting with sales procedures. They help with sales-related problems, enter new orders, track orders, investigate shipping issues and manage customer accounts. They also enter and track data in sales databases and provide reports to the sales department.

You must have a high school diploma to work as a sales support specialist. Some employers may prefer someone who has an Associate or bachelor's degree in Business or Marketing. Any office or sales experience is a plus. You must be able to work with a sales team, but also work independently. Being goal-oriented, organized and able to manage time well will help you in this field. Communication and interpersonal skills are a must, as most of this job involves customer support.

Sales Support Specialist Job Description Template

Job Overview

Example Co. is one of the leading companies in our field in the area. We're proud of our 3.6 rating on Glassdoor from our employees. We are hiring a talented Sales Support Specialist professional to join our team. If you're excited to be part of a winning team, Example Co. is a great place to grow your career. You'll be glad you applied to Example Co.

Responsibilities for Sales Support Specialist

  • Help troubleshoot problems with customer orders, customer accounts and other related issues
  • Provide the sales team with data reports and sales guides
  • Monitor sales performance through sales tracking tools and report progress to sales representatives
  • Identify and keep up with sales trends
  • Work with account managers to create and implement targeted sales strategies
  • Keep up with new product sales launches and make sure the sales team is up to date
  • Provide customer service by staying on top of pending orders and customer requests
  • Identify where improvement is needed in sales practices and make suggestions for improvements

Qualifications for Sales Support Specialist

  • High school diploma is required but an Associate or bachelor's degree in Business, Marketing or related field is preferred
  • Proficient in computer software systems including MS Office and MS Excel
  • Working knowledge of customer relationship management software and data analysis
  • Excellent motivational skills and works will with a team but also able to work alone
  • Strong communication and interpersonal skills and dedication to customer satisfaction
  • Excellent time management and organizational skills and the ability to multitask and prioritize
  • Knowledge of sales practices and the most efficient customer service techniques
  • Ability to interpret sales metrics and perform data entry
  • Ability to pay strong attention to detail

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Employers: How to Write Great Job Descriptions

  • Be sure to mention requisite years of experience and educational requirements
  • Tell job seekers what's unique about your company and job
  • Ideal length is a few paragraphs or about 200 words
  • Make sure to use appropriate paragraph breaks and bullet points so it's easy on the eyes
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