Technical Support Specialist Job Description

What is a Technical Support Specialist?

A Technical Support Specialist is hired by a company to oversee and maintain their computer hardware and software systems. Their skills are an asset to the company, as they aid in resolving technical issues concerning customer's accounts or company software infrastructure. A Technical Support Specialist will also support computer software integration by diagnosing and troubleshooting common problems. Employees holding this job title generally begin in IT or IT Assistant roles.

A high school diploma is required with bachelor's degree in Computer Science or closely related degree being strongly preferred. Many companies also require certification in industry-specific networks or operating systems. Individuals with a strong customer service background and a positive outlook on problem-solving tend to excel in the position of a Technical Support Specialist.

Technical Support Specialist Job Description Template

Job Overview

Example Co. is one of the leading companies in our field in the area. We're proud of our 3.6 rating on Glassdoor from our employees. We are hiring a talented Technical Support Specialist professional to join our team. If you're excited to be part of a winning team, Example Co. is a great place to grow your career. You'll be glad you applied to Example Co.

Responsibilities for Technical Support Specialist

  • Install and configure computer systems and applications within the company
  • Respond to customer inquiries and assist in troubleshooting and resolving challenges
  • Actively update, maintain and monitor all aspects of computer networks
  • Resolve technical issues related to network interruptions
  • Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems
  • Maintain a working log detailed all required system updates, as well as the date of completion
  • Organize and file documentation pertaining to warranties and instructional guides for computer hardware
  • Assist management in creating training materials pertaining to computer troubleshooting and usage

Qualifications for Technical Support Specialist

  • A bachelor's degree in computer science or related technology field is preferred
  • Industry-specific certification in relevant computer languages or software may be required
  • 1-3 years of relevant experience in a customer focused position involving technical knowledge of a companies' products and services
  • Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
  • Comfortable working in and assisting others through company help desk software, such as Zendesk in addition to other remote access desktop programs
  • Accept constructive criticism and customer feedback regarding their experience with software or IT services
  • Extensive experience working with different operating systems including Windows and Mac OS
  • Professional written and interpersonal skills are essential when communicating with customers and clients
  • Ability to prioritize and manage several milestones and projects efficiently

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