Item: FirstGroup
Rating: 5.0
Author: Former Employee - Customer Service Call Center Manager

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Overview

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FirstGroup Overview

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Website:www.firstgroupcareers.com
Headquarters:
Aberdeen, United Kingdom
Size:
10000+ Employees
Founded:
1995
Type:
Company - Public
Industry:Taxi & Car Services
Revenue:
$5 to $10 billion (USD)

Competitors: Unknown

FirstGroup Reviews

3.0

★★★★★

Recommend to a Friend

Approve of CEO

David Martin

7 Ratings

5.0

★★★★★

Former Employee

"great"

Jan 10, 2022 - Customer Service Call Center Manager in Wall, NJ

Pros

great place to work, respected and treated fair

Cons

can't think of any at this time

See All 324 Reviews

Diversity & Inclusion at FirstGroup

3.5

★★★★★

(69 Reviews)

Diversity & Inclusion FAQs

All answers shown come directly from FirstGroup Reviews and are not edited or altered.

How is diversity at FirstGroup?

...Very nasty bullying management and supervisors who lack people skills....Read More

Read 2 more responses

FirstGroup Photos

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FirstGroup Interviews

Experience

Positive69%

Negative6%

Neutral25%

Getting an Interview

Applied online73%

Employee Referral13%

Recruiter10%

Difficulty

2.6

Average

HardAverageEasy

Oct 1, 2021
Trainee Train Conductor Interview
Anonymous Employee in Liverpool, England
No Offer
Neutral Experience
Average Interview
Application
I applied online. I interviewed at FirstGroup (Liverpool, England) in Sep 2021
Interview
No actual interview until you pass assessments with ocp and one of these includes role play ..I fell at this hurdle ..I just found this a little bit of a strange way to decide that you will be no good at a role
Interview
Nothing is asked about you personally
Answer Question

See All 34 interviews

FirstGroup Awards & Accolades

Industry Leader of the Year, Mark Hopwood, Managing Director, Retail Business Awards, 2017
UK Customer Satisfaction Awards, Strategic Leadership Award, Kathryn O'Brien, Customer Experience Director., UK Customer Satisfaction Awards, 2017