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FirstGroup Reviews
Updated Aug 28, 2023
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Found 345 of over 360 reviews
59% Recommend to a Friend
59% Approve of CEO
Found 343 of over 360 reviews
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Recommend to a Friend
Approve of CEO
David Martin and Graham Sutherland
19 Ratings
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Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
Pros
Cons
- "It is unlikely that things will improve as management is poor and unwilling to invest in areas that would lead to increased efficiency." (in 29 reviews)
- "While the managers speak to you like a child, and make you feel like an idiot for bringing up working hours." (in 8 reviews)
- "They received huge salaries and bonuses while the lower level employees were not paid for all their efforts." (in 6 reviews)
Ratings by Demographics
This rating reflects the overall rating of FirstGroup and is not affected by filters.
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- 5.0Aug 24, 2023Talent Acquisition SpecialistFormer EmployeeCincinnati, OH
Pros
Great team and great growth opportunities
Cons
Have moved to almost fully remote
- 3.0Jul 26, 2023Human Resources DirectorFormer Employee, more than 8 yearsCincinnati, OH
Pros
Many opportunities to learn new things. Opportunity to work with labor relations team.
Cons
Anyone going into the role needs to be strong at employee relations.
- 5.0Apr 5, 2023Regional ManagerCurrent EmployeeAustin, TX
Pros
Company is big on values and family
Cons
Long hours can be demanding
- 5.0Mar 23, 2023DriverFormer EmployeeHouston, TX
Pros
Flexibility with work schedules for drivers
Cons
I don't really have any
- 4.0Sep 28, 2022Transportation Manager IIFormer Employee
Pros
Public Transit management division paid more and didn't micromanage. I was with Public transportation for most of my career - paratransit and fixed route.
Cons
The Student Transportation division did not pay well and micromanaged to a level I had never seen. I was only with Student for 8 months.
- 3.0Jan 16, 2023PayrollFormer Employee, more than 1 yearCincinnati, OH
Pros
steady work, always busy, structured work enviroment
Cons
micro managed, data entry type tasks, no highly skilled employees
- 4.0Jun 29, 2022Shuttle Bus Driver/OperatorCurrent Employee, more than 1 year
Pros
Driving around the city is a great job.
Cons
Sometimes there is plenty of overtime, and very few people that can work.
- 1.0Jul 17, 2022Certified PhlebotomistFormer Employee
Pros
Unionized, pay good, high expectations for cleanliness
Cons
Treat staff with smiles and praise as soon as you are no longer continuously available to provide extra time to them they stop allowing extra time all together to you and mannerisms change. Basically if you can't do everything they want outside your scheduled hours your talked about behind your back by office staff and management
- 5.0Jan 10, 2022Customer Service Call Center ManagerFormer EmployeeWall, NJ
Pros
great place to work, respected and treated fair
Cons
can't think of any at this time
- 3.0Dec 2, 2021Technical Analyst IICurrent Employee, more than 3 yearsCincinnati, OH
Pros
Big company large number of locations for opportunities
Cons
Single minded co workers who only have concern for their benefit and not the teams
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FirstGroup Reviews FAQs
FirstGroup has an overall rating of 3.4 out of 5, based on over 360 reviews left anonymously by employees. 59% of employees would recommend working at FirstGroup to a friend and 53% have a positive outlook for the business. This rating has improved by 13% over the last 12 months.
59% of FirstGroup employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated FirstGroup 3.4 out of 5 for work life balance, 3.0 for culture and values and 3.2 for career opportunities.
According to reviews on Glassdoor, employees commonly mention the pros of working at FirstGroup to be career development, coworkers, benefits and the cons to be work life balance, culture, management.
