FirstGroup Reviews

Updated Jan 21, 2021

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3.4
56%
Recommend to a Friend
64%
Approve of CEO
FirstGroup Chief Executive Matthew Gregory
Matthew Gregory
22 Ratings
Pros
  • "Benefits of working for a large company regards to Rewards, free bus travel and discounted rail travel(in 15 reviews)

  • "Good pay and great people to work for(in 12 reviews)

Cons
  • "Leaving buses unattended with passengers on(in 13 reviews)

  • "shift pattern(in 7 reviews)

More Pros and Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
  1. "Good company to work for."

    5.0
    Former Employee - Maintenance Technician in Princeton, NJ

    I worked at FirstGroup full-time

    Pros

    Well equipped shop safe working environment specialty tools were provided.

    Cons

    The only problem I had was the maintenance managers were not properly trained.

  2. "Good company to work for!!"

    3.0
    Former Employee - Procurement Specialist in Cincinnati, OH

    I worked at FirstGroup full-time for more than a year

    Pros

    Making good relationships is very helpful. Many long term employees.

    Cons

    Old school. Not a very progressive company.


  3. "This career was very fulfilling!"

    3.0
     

    I have been working at FirstGroup

    Pros

    To be the first smile many children see in the morning and possibly the last smile in the afternoon gave me the sense that I was making a difference! I was also providing safe transportation!

    Cons

    Some children’s behavior was challenging because they would not sit safely and as their bus driver it was my responsibility to teach them how to respect the expectations! Some kid’s come from homes that are less than optimal and they come into the bus acting out-this is always challenging

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  4. "Great"

    4.0
     

    I worked at FirstGroup

    Pros

    I loved working for them

    Cons

    The location was kind of far

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  5. "I loved working with children everyday"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - School Bus Driver in Vernon, CT
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at FirstGroup part-time for more than 10 years

    Pros

    Great pay, summers off, union

    Cons

    Collecting unemployment during the weeks we didn’t work

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  6. "Employees not treated well"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Driver in Tonka Bay, MN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at FirstGroup part-time for more than 8 years

    Pros

    The students we transport are very special.

    Cons

    Old busses that are in poor repair. Was a safe place to work in the past, but not now. Management doesn’t know how to treat employees.

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  7. "Good Start"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Cincinnati, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at FirstGroup full-time for less than a year

    Pros

    Nice first job to have

    Cons

    No room to input technical work Majority of older employees are not technical Majority of technical work is contracted out

  8. "Don’t risk your CDL"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - School Bus Driver in Bozeman, MT
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at FirstGroup part-time for more than a year

    Pros

    The dispatcher and lead mechanic are keeping the place afloat.

    Cons

    The management is a liability. First Student of Bozeman is in constant need of drivers, for a reason! Drivers are mistreated and talked down to regularly. The so-called signing bonus is selective. Professional CDL drivers are put in compromising positions due to mismanagement and unreasonable demands by Bozeman School District. Winter parking is an issue. Blizzard conditions & slipping on ice while trying to get to your vehicle. It is becoming more and more difficult to justify working for a company that literally ranks and publicly posts driver performance in the front office based on inconsistent computerized surveillance that tracks how quickly one accelerates or needs to hit the brakes to avoid accidents. #publicShamingRevealsNoLeadership It is inevitable, that drivers will be called out on the carpet for random occurrences with a mini school bus keychain hanging on your route hook. The anxiety is just not worth the headache. If you do decide to work here, do yourself a favor and purchase five days worth of arctic tundra attire (consider ice cleats) because First Student’s ‘no idling’ policy requires fellow drivers to “rat out” busses that have steam puffing from the exhaust pipe. So that means you’ll be sitting at your pick-up school with no heat for 15-20 minutes in sub zero temps (-5 with -19 degree windchill), engine off, and waiting for your students to board a frozen bus. Then you get to be the one to explain to K-12 kids to "just wait another 10 minutes for the rest of kiddos to board before you can blast the heat". But hey... the wet freeze is a "shared misery"! Students are not "First", safety is not "First", and the drivers are perpetually silenced.

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  9. "Bus driver"

    3.0
    Current Employee - Anonymous Employee 

    I have been working at FirstGroup part-time

    Pros

    Friendly children & Schools.

    Cons

    Off too much. Need more consecutive paycheck

  10. "I want to worker in Maintenance Cleaner"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Maintenance Cleaner in East Hartford, CT
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at FirstGroup full-time for more than 3 years

    Pros

    Summary of Qualifications; proven ability to work with little to no supervison Effective team player Demonstrated ability to utilized available tesources and follow tasks through to completion Bi-lingual- English and Spanish

    Cons

    Maintenance Followed for the proper use of chemical cleaners to service bathrooms safely and efficiently Serviced, cleaned, and tesupplied restrooms Stripped, sealed, finished, and polished floors Swept, mopped, scrubbed, and vacuumed the ficility,s floors provided extra coverage whenever other staff called out Gathesed and properly disposed of trash

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