FirstGroup Reviews | Glassdoor

FirstGroup Reviews

Updated July 17, 2017
85 reviews

Filter

Filter

Full-timePart-time

2.6
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
FirstGroup Chief Executive Tim O’Toole
Tim O’Toole
35 Ratings

85 Employee Reviews

Sort: PopularRatingDate

Pros
  • Obviously the free bus travel is one great perk, but I love just driving around, there's a sense of freedom (in 6 reviews)

  • Work life balance was well distributed (in 4 reviews)

Cons
  • Not a lot of career progression in Corporate, get jobs by who you know not necessarily what you can do (in 4 reviews)

  • shift patterns, long hours driving between breaks, being taken for granted (in 4 reviews)

More Pros and Cons

  1. "Location Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Location Manager
    Current Employee - Location Manager
    Recommends
    Positive Outlook

    I have been working at FirstGroup full-time (More than 10 years)

    Pros

    Very flexible schedule for managers

    Cons

    Lots of work, a lot for one person

    Advice to Management

    Better resources for managers


  2. "The right hand doesn't know what the left hand is doing."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Disapproves of CEO

    I worked at FirstGroup full-time

    Pros

    Great location downtown, good benefits.

    Cons

    Lack of communication between departments and divisions creates duplication of efforts. Management doesn't have singular plan of action or mission, very fragmented and they do a lot of flip flopping.

    Advice to Management

    Standardize central operations to build efficiencies.

  3. "SVP"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Cincinnati, OH
    Former Employee - Anonymous Employee in Cincinnati, OH
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at FirstGroup full-time (More than 3 years)

    Pros

    Great people and mission driven to do the right things for the benefit of the community. Talented people who largely work well collaboratively.

    Cons

    Technologically challenged: the IT systems are old and difficult; much of the IT support is outsourced; difficult to determine ownership to make improvements.

    Advice to Management

    Seed the organization with entry level new hires with college degrees who will question the status quo and push change throughout the organization.


  4. "IT Security Manager and Data Protection Officer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Security Manager and Data Protection Officer in Louisville, KY
    Former Employee - IT Security Manager and Data Protection Officer in Louisville, KY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at FirstGroup (More than a year)

    Pros

    Some good people who are good at what they do and fun to work with.

    Cons

    Constant change of management and overall in processes never allowed anything to be completed just started over.

    Advice to Management

    Security needs to mature in the company and be taken seriously with investment of time and money for people and needed upgrades.


  5. "Shop Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Shop Manager in Mission Viejo, CA
    Former Employee - Shop Manager in Mission Viejo, CA
    Doesn't Recommend
    Neutral Outlook

    I worked at FirstGroup full-time (More than 5 years)

    Pros

    All tools needed to succeed are given to you

    Cons

    if you dont know how to find find those tools you will not do well

    Advice to Management

    Coach, mentor, train, the new managers so they don't have the opportunity to fail


  6. Helpful (2)

    "Maintenance manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    Good pay, good opportunity if single

    Cons

    Poor benefit package,
    Work to home life balance poor

    Advice to Management

    Offer hands on training


  7. Helpful (3)

    "HORRIBLE PLACE TO WORK"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Developer in Cincinnati, OH
    Former Employee - Software Developer in Cincinnati, OH
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at FirstGroup (More than a year)

    Pros

    We got cool toy buses for our first day of work.

    Cons

    Was 7 months pregnant and completely bullied by my boss as he bullied all of his subordinates. When reported to HR the first time hey ignored it. The second time it was reported by me and 4 others they finally decided to give him temporary leave but brought him back in the same position without any consequence. Our entire department quit (8 people in total).

  8. "Legal Support Staff"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Legal Support Staff in Cincinnati, OH
    Former Employee - Legal Support Staff in Cincinnati, OH
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Lots of opportunity to do more challenging work if desired.

    Cons

    There was no bonus structure in place for staff. Only the attorneys were rewarded for success of entire department.

    Advice to Management

    If bonuses will not be provided to support staff then provide better raises or perks as rewards.


  9. "Just okay..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Analyst in Cincinnati, OH
    Former Employee - Business Analyst in Cincinnati, OH
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    The people I worked with were great. Friendly, knowledgable and professional. A nice work environment.

    Cons

    Salaries do not stay current. You need to negotiate your best deal when you get hired. Benefits such as insurance and 401k are not in keeping with other companies.

    Advice to Management

    Be more in touch with employees, both here in the U.S. and in the U.K. Ensure company salaries and benefits are commensurate with other companies of similar size in the area.


  10. "Confusion"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    I worked at FirstGroup full-time

    Pros

    There were many great people. Work life balance was well distributed

    Cons

    Unsure of direction, hence confusion in the organization


Showing 85 of 85 reviews
Reset Filters