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FirstGroup Reviews
85 reviews
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Full-timePart-timeApprove of CEO
Tim O’Toole
35 Ratings
Pros
Obviously the free bus travel is one great perk, but I love just driving around, there's a sense of freedom (in 6 reviews)
Work life balance was well distributed (in 4 reviews)
Cons
Not a lot of career progression in Corporate, get jobs by who you know not necessarily what you can do (in 4 reviews)
shift patterns, long hours driving between breaks, being taken for granted (in 4 reviews)
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"Location Manager"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookI have been working at FirstGroup full-time (More than 10 years)
Pros
Very flexible schedule for managers
Cons
Lots of work, a lot for one person
Advice to Management
Better resources for managers
FirstGroup 2016-10-24 09:04 PDT![FirstGroup Logo]()
"The right hand doesn't know what the left hand is doing."
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
Doesn't RecommendDisapproves of CEOI worked at FirstGroup full-time
Pros
Great location downtown, good benefits.
Cons
Lack of communication between departments and divisions creates duplication of efforts. Management doesn't have singular plan of action or mission, very fragmented and they do a lot of flip flopping.
Advice to Management
Standardize central operations to build efficiencies.
FirstGroup 2017-05-05 05:44 PDT![FirstGroup Logo]()
"SVP"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookNo opinion of CEOI worked at FirstGroup full-time (More than 3 years)
Pros
Great people and mission driven to do the right things for the benefit of the community. Talented people who largely work well collaboratively.
Cons
Technologically challenged: the IT systems are old and difficult; much of the IT support is outsourced; difficult to determine ownership to make improvements.
Advice to Management
Seed the organization with entry level new hires with college degrees who will question the status quo and push change throughout the organization.
FirstGroup 2016-08-08 11:08 PDT![FirstGroup Logo]()
"IT Security Manager and Data Protection Officer"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
Doesn't RecommendNegative OutlookNo opinion of CEOI worked at FirstGroup (More than a year)
Pros
Some good people who are good at what they do and fun to work with.
Cons
Constant change of management and overall in processes never allowed anything to be completed just started over.
Advice to Management
Security needs to mature in the company and be taken seriously with investment of time and money for people and needed upgrades.
FirstGroup 2016-01-08 13:54 PST![FirstGroup Logo]()
"Shop Manager"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
Doesn't RecommendNeutral OutlookI worked at FirstGroup full-time (More than 5 years)
Pros
All tools needed to succeed are given to you
Cons
if you dont know how to find find those tools you will not do well
Advice to Management
Coach, mentor, train, the new managers so they don't have the opportunity to fail
FirstGroup 2015-12-15 07:55 PSTHelpful (2)
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"Maintenance manager"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsNegative OutlookApproves of CEOPros
Good pay, good opportunity if single
Cons
Poor benefit package,
Work to home life balance poorAdvice to Management
Offer hands on training
FirstGroup 2015-09-12 07:43 PDTHelpful (3)
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"HORRIBLE PLACE TO WORK"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
Doesn't RecommendNeutral OutlookNo opinion of CEOI worked at FirstGroup (More than a year)
Pros
We got cool toy buses for our first day of work.
Cons
Was 7 months pregnant and completely bullied by my boss as he bullied all of his subordinates. When reported to HR the first time hey ignored it. The second time it was reported by me and 4 others they finally decided to give him temporary leave but brought him back in the same position without any consequence. Our entire department quit (8 people in total).
FirstGroup 2015-09-28 19:06 PDT![FirstGroup Logo]()
"Legal Support Staff"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOPros
Lots of opportunity to do more challenging work if desired.
Cons
There was no bonus structure in place for staff. Only the attorneys were rewarded for success of entire department.
Advice to Management
If bonuses will not be provided to support staff then provide better raises or perks as rewards.
FirstGroup 2015-08-27 11:46 PDT![FirstGroup Logo]()
"Just okay..."
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
Doesn't RecommendNegative OutlookNo opinion of CEOPros
The people I worked with were great. Friendly, knowledgable and professional. A nice work environment.
Cons
Salaries do not stay current. You need to negotiate your best deal when you get hired. Benefits such as insurance and 401k are not in keeping with other companies.
Advice to Management
Be more in touch with employees, both here in the U.S. and in the U.K. Ensure company salaries and benefits are commensurate with other companies of similar size in the area.
FirstGroup 2015-07-31 19:46 PDT![FirstGroup Logo]()
"Confusion"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
Doesn't RecommendNeutral OutlookI worked at FirstGroup full-time
Pros
There were many great people. Work life balance was well distributed
Cons
Unsure of direction, hence confusion in the organization
FirstGroup 2015-08-04 04:20 PDT
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