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Motability Operations Overview

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London, England (UK)
501 to 1000 employees
Nonprofit Organization
Transportation Equipment Manufacturing
$2 to $5 billion (USD) per year
We are a not-for-profit company that brings the Motability Scheme to over 600,000 disabled people.

Motability Operations Reviews

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Motability Operations Chief Executive Mike Betts
Mike Betts
48 Ratings
  • Helpful (3)

    "Honest review from recent Graduate"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Analyst in London, England (UK)
    Current Employee - Analyst in London, England (UK)
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Motability Operations full-time (More than a year)


    - Good pension and benefits
    - Average salary
    - Close colleagues are an absolute pleasure to work with
    - Good bonus scheme (although dependant on companies performance)
    - Excellent CEO which despite the bad press and would be a major loss to the company once he leaves


    - The biggest and most important is that there is a VERY flat structure which makes progression in this company pretty much impossible
    - The work is repetitive and tedious and you will platue in terms of learning within a couple of weeks of starting, they basically want robot's that won't question any of the old and pointless processes and just do as they're told.
    - Not a place for creativity, you will be allowed to express your ideas but that's about it
    - 20 years behind the rest of the world when it comes to technology, culture and just mentality overall. Only recently scrapped formal dresscode and introduced working from home(Although only senior managers take advantage of this as people further down the pyramid are way too reluctant to ask for WFH access as it's seen as something only for the elite).
    - Also a very outdated and toxic way of working, laptops are also only for the elite, they like you to always stick to your pod so you can be micromanaged with ease
    - Hold their centuries old "Culture" and "Values" very close to them and if you don't allign to it, expect a "catch-up" from out of nowhere in which you'd be told to pack your bags and leave straight away

    Advice to Management

    - Aswell as donating millions to the charity each year, please also jnvest a little in the employees too. Everyone should have a laptop and freedom of working from wherever and whenever they want.
    - I would also advise hiring new senior management from outside the company with fresh and progressive mindsets. Most the current management have been in the company for years and the old ways of doing stuff still prevails. Thus makes it hard to move forward with the rest of the world
    - Trim the fat. There are SO many pointless roles which can be easily automated
    - The culture is too outdated and needs to be modernised. İt's currently a very difficult place to for young, enthusiastic and creative people to voice their ideas
    - There needs to be rewards/incentives put in place, people doing their normal repetitive tasks 9-5 and adding no extra value are rewarded equally to those who are constantly challenging the status-quo and pushing new ideas through the door. They would be scored equally when it comes to the bonus review, which is assessed on allignment with company culture a lot more than the standard of work

    I'm really not trying to be negative here, I'm just stating it how it is based on my experiences and would really like this company to progress as I believe what they do is an excellent service to society

See All 70 Reviews

Motability Operations Photos

Motability Operations photo of: City Gate House Reception
Motability Operations photo of: Motability Operations Anniversary
Motability Operations photo of: Children in Need 2016
Motability Operations photo of: David Gilman's office
Motability Operations photo of: London Boardroom
Motability Operations photo of: City Gate House Reception
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Motability Operations Interviews



Getting an Interview

Getting an Interview




  1. Helpful (5)  

    Client Services Interview

    Anonymous Interview Candidate
    No Offer
    Negative Experience
    Difficult Interview


    The process took 3+ months. I interviewed at Motability Operations.


    Thanks.. For not offering me the job. It seems I had a narrow and very great escape. The interview process was probably the worst experience I've ever had the misfortune to have done. It started with a telephone interview with the agency, which was fine.

    The company spent more time showing off their building than focusing on who they were employing. A huge amount of candidates turned up all together to be shown around, then individual interviews. Only to be invited back for more rigorous testing. After all the effort and time consuming meetings I was given the most flimsy and feeble reason as to why I was not to be offered the job.

    People are attracted to the better pay and office. But don't forget you have to also work with these draconian devils. Money is not everything and thanks for the warnings that this place is not for me. I prefer to keep my personality and individuality. Don't waste your time on this company.

    Interview Questions

    • What rating from 1-5 would you rate the advisor (having watched and listened to the adviser) on a TV clip?   Answer Question
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