Motability Operations Reviews | Glassdoor

Motability Operations Reviews

Updated May 30, 2019

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Found 69 reviews

3.9
StarStarStarStarStar
Rating TrendsRating Trends
63%
Recommend to a Friend
83%
Approve of CEO
Motability Operations CEO Mike Betts
Mike Betts
50 Ratings
Pros
  • "Good hours of work in a great office and canteen(in 9 reviews)

  • "excellent pay and benefits package(in 8 reviews)

Cons
  • "When you come into the call centre after you've wasted 6 weeks in a training room, you're basically left in a sink or swim situation(in 4 reviews)

  • "Very flat structure means career opportunities are limited(in 4 reviews)

More Pros and Cons
  1. "Good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Contact Centre in Bristol, England
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Motability Operations full-time for more than 8 years

    Pros

    Pay Job satisfaction Benefits Don’t think about the role outside of your hours Customer service is the best from any company I have used Truly care about customer journey

    Cons

    Inflexible with shift / hours Have to book summer peak holiday 18 months in advance. No one rule for everyone, contact centre seems harsher.

    Advice to Management

    Treat your staff as you treat the customers.

    Motability Operations2019-05-28
  2. "Not The Most InsP"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in London, England
    Doesn't Recommend
    Disapproves of CEO

    I worked at Motability Operations full-time for more than 3 years

    Pros

    Good salary, generous bonuses and nice office facilities in both Bristol & London.

    Cons

    Old fashioned/out of touch in their approach and management style. Many senior execs & managers have been there a long time Not a hugely energising place to work and certainly not as good an employer on the CV as it used to be but

    Motability Operations2019-05-30
  3. Helpful (3)

    "Honest review from recent Graduate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Analyst in London, England
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Motability Operations full-time for more than a year

    Pros

    - Good pension and benefits - Average salary - Close colleagues are an absolute pleasure to work with - Good bonus scheme (although dependant on companies performance) - Excellent CEO which despite the bad press and would be a major loss to the company once he leaves

    Cons

    - The biggest and most important is that there is a VERY flat structure which makes progression in this company pretty much impossible - The work is repetitive and tedious and you will platue in terms of learning within a couple of weeks of starting, they basically want robot's that won't question any of the old and pointless processes and just do as they're told. - Not a place for creativity, you will be allowed to...

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    Advice to Management

    - Aswell as donating millions to the charity each year, please also jnvest a little in the employees too. Everyone should have a laptop and freedom of working from wherever and whenever they want. - I would also advise hiring new senior management from outside the company with fresh and progressive mindsets. Most the current management have been in the company for years and the old ways of doing stuff still prevails....

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    Motability Operations2019-05-05
  4. "A great company with a true customer-centric view"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Relations Manager 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Motability Operations full-time for more than 8 years

    Pros

    Great offices Central Location Lots of progression opportunities for those that work hard Generous Salaries with the expectations to match

    Cons

    Currently behind with technological advancements but even this is being worked on

    Advice to Management

    Trust in what you provide for your customers regardless of what the media or other inquiries may say

    Motability Operations2019-03-13
  5. Helpful (2)

    "Stale"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at Motability Operations full-time for more than 5 years

    Pros

    Immediate colleagues were a pleasure to work with. Lots of responsibilities given

    Cons

    Poor direct management Managers are terrified of senior management to the point they won't question orders from them, yet will insist on you always directly questioning them.

    Advice to Management

    Trim the fat.

    Motability Operations2019-03-12
  6. "Very good company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Service Centre Analyst in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Motability Operations full-time for less than a year

    Pros

    Excellent staff care, great environment and genuinely good people.

    Cons

    I will get back to you when I think of one.

    Advice to Management

    Keep doing what your doing!

    Motability Operations2019-02-20
  7. Helpful (1)

    "Great company to work for!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Motability Operations full-time

    Pros

    Great package and very well structured business.

    Cons

    Not a lot of room for progression

    Motability Operations2019-02-14
  8. "Excellent pay and benefits, average everything else"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service in Bristol, England
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Motability Operations full-time for more than 3 years

    Pros

    - excellent pay and benefits package - nice offices - well organised - you have what you need to do the job - provide a good service to customers - company is very secure financially - some excellent managers

    Cons

    - awful development system - few opportunities to learn - fewer opportunities to progress and not much variety to offer - repetitive, same every day - lack of flexibility, have to book time off in summer 18 months in advance. No chance of long weekends during summer unless booked 18 months in advance - extreme monitoring - every minute of your day is monitored and every word you say has the potential to be scrutinised...

    Show More
    Motability Operations2019-02-28
  9. Helpful (1)

    "Nothing exciting"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Motability Operations full-time

    Pros

    Ok salary and pension scheme

    Cons

    Old ways of working, loads of office politics, no flexible hours, smart dress code for non customer facing employees

    Advice to Management

    Stop promoting the financial side of the company and work on modernising the company

    Motability Operations2019-02-12
  10. Helpful (2)

    "Cannot praise enough"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Motability Operations full-time for more than 8 years

    Pros

    Excellent environment to work in Friendly people Management are always receptive to change & ideas Salaries are fair, benefits are excellent As long as you perform well, you can be sure you will have a job

    Cons

    Sometimes change can be slow

    Advice to Management

    Keep going in the same way, but really take the time to replace Mike Betts. He is going to be an impossible act to follow

    Motability Operations2019-01-22
Found 69 reviews