Motability Operations Reviews | Glassdoor

Motability Operations Reviews

Updated March 20, 2017
25 reviews

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Full-time Part-time

3.1
Star Star Star Star Star
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Motability Operations Chief Executive Mike Betts
Mike Betts
17 Ratings

25 Employee Reviews

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  1. "Great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Call Centre Advisor in Bristol, England (UK)
    Current Employee - Call Centre Advisor in Bristol, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Motability Operations full-time (More than a year)

    Pros

    Great pay, caring management, amazing benefits, great offices, good training and support and very customer focused.
    We are empowered to go the extra mile and we really make a difference to our customers. I have been with the company just over 18 months and have just had a £3,500 pay increase via a process called CPD. It was amazing, I didn't have to apply, I just did my job and my manager put me forward for it!

    Cons

    The traffic can be a pain sometimes and it's always busy but I like that as it makes the time go quick.

    Advice to Management

    Keep up the good work


  2. "Great company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great culture, canteen cheap as, pay is great and the benefits are sweet. Also helping customers in need

    Cons

    I can't think of any

    Advice to Management

    Keep going


  3. Helpful (1)

    "Non-Prtod & Change Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Motability Operations full-time

    Pros

    Some good people who will help & advise

    Cons

    Difficult Culture. Not setup to run ITIL best practice. Senior Managers very poor. Need to move on with the times else be stuck in the dark ages!

    Advice to Management

    Listen to those that are brought in from outside. They have experience of life in the 'real' world and can help develop a better organisational structure.


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  5. Helpful (1)

    "Contact centre hell"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Advisor in Bristol, England (UK)
    Former Employee - Customer Service Advisor in Bristol, England (UK)
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Motability Operations full-time (More than 3 years)

    Pros

    Pay and benefits
    Majority of staff lovely and great team atmosphere
    Nice offices

    Cons

    Have to fit into the mould
    Unrealistic targets and support poor (management don't really care. If you don't meet the grade your quickly out of there, regardless of length of duty)
    Fake environment and clique
    As pay and benefits are good, staff feel trapped to stay.

    Advice to Management

    Appreciate the people at the bottom more and the job they do as it is the hardest.


  6. Helpful (1)

    "High performing"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Motability Operations full-time

    Pros

    Very high performing organisation that values hard work and integrity. Progression is available for those willing to work for it. Provides a worthwhile service to society in the most effective way. Profit for purpose.

    Cons

    The scale and size means that it can sometimes be slow moving. In some ways an old fashioned heirachical structure means that innovation is slow.

    Advice to Management

    Generally, continue the good work. Make most of opportunities to learn from employees and promote from within where ever possible as it can be difficult finding people with cultural fit externally.


  7. Helpful (1)

    "It's what you make of it, mostly!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England (UK)
    Current Employee - Anonymous Employee in London, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Pay and package are beyond competitive (for a comparable role elsewhere) and the buildings are both modern and tasteful. Working hours are reasonable and you get a generous about of lunch/break time each day. There is definitely room for career development, if you're willing to be what the company wants you to be.

    Cons

    Office politics, you need to 'fit the mould' to really expect to progress and a lot of unnecessary secrecy amongst management. I like my colleagues, but trusting their motives is another thing altogether. Other critical reviews do raise valid points, although they haven't necessarily affected me in my time in the business.

    Advice to Management

    Be more open, honest and transparent.


  8. Helpful (1)

    "Lots of opportunities and support"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - DCS Advisor in Bristol, England (UK)
    Current Employee - DCS Advisor in Bristol, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Motability Operations full-time (More than a year)

    Pros

    Best offices I've ever worked in love the soft seating areas for breaks, lots of fun in the department, reward and recognition for a job well done and plenty of opportunities for career development with the support to help you get there. You have to work hard but you get a great pay and benefits package in return and there are also secondments available which I've found a great way to try a job out and learn about other areas of the company before taking the plunge and moving jobs permanently.

    Cons

    It's hard to avoid all the sweet treats on offer but fruit is usually available too if you can tap into your will power!

    Traffic is a nightmare in the mornings because of road closures (metro bus) and UWE but leaving a bit early and having a bacon butty in the canteen helps alleviate this!

    Advice to Management

    Monthly awards are an added motivation to work harder and the support given by managers/coaches on a regular basis is really valuable.


  9. Helpful (1)

    "A FANTASTIC place to work!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - DCS Advisor in Bristol, England (UK)
    Current Employee - DCS Advisor in Bristol, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    People, environment, hours, offices, culture - don't believe all that you read on here. Motability Operations is a fantastic place to work. Great people, supportive culture, development opportunities with an open and honest management team. I've worked here just under a year and its the best company I have ever worked for. You have to work hard but you get rewarded for your efforts.

    Cons

    Traffic busy around the business park because of the UWE,


  10. Helpful (2)

    "Good at the start but then you see the flaws"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Motability Operations (More than 5 years)

    Pros

    - Reasonable pay
    - Pleasant offices
    - Nice staff
    - Passionate about customer service
    - Lower management are generally good people
    - Annual bonus ( if you're considered to be performing well)

    Cons

    -There are lots of hidden agendas
    -The management are unnecessarily secretive and slow to share things with their staff
    - You are expected you to modify your personality to fit in and flourish
    -You fear giving an honest opinion

    Advice to Management

    Be more open and with the staff and encourage honest feedback.


  11. Helpful (4)

    "If I could rate this half a star I would"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - DCS Advisor in Bristol, England (UK)
    Former Employee - DCS Advisor in Bristol, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Motability Operations full-time (Less than a year)

    Pros

    -salary
    -holiday
    -benefits
    -buildings
    -sick pay
    -people
    -canteen
    Initially seems like a interesting company to work for. Clean inviting office spaces. Good interview

    Cons

    I still have nightmares about working here. Potentially have post traumatic work disorder. I don't think I am the first or the last to say that. Remember being at school MOTABILITY ops is the strictest comprehension around. If you like to be treated like a child and can switch off your character I am sure they would welcome you aboard. Still makes me angry just thinking about the place. It is a relief to read the other reviews and realise it's not just me that feels this way. I was basically spied on and then managers and colleagues were asked specific negative questions to oust me as a bad employee. Speak up at your OWN RISK.

    Advice to Management

    Grow up move forward into the 21st century and respect your talented workforce instead of spying on them.



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