Does Motability Operations pay their employees well?

According to anonymously submitted Glassdoor reviews, Motability Operations employees rate their compensation and benefits as 4.3 out of 5. Find out more about salaries and benefits at Motability Operations. This rating has been stable over the past 12 months.

How satisfied are employees working at Motability Operations?

52% of Motability Operations employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Motability Operations 3.3 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Motability Operations?

Customer Experience Specialist (25) , Customer Service Representative (16) , Customer Service (10) , Customer Service Advisor (8) , Project Manager (8) , Software Engineer (8) , Analyst (7) , Account Manager (6) , Manager (6) , Business Analyst (4) , Application Experience Advisor (3) , CCA (3) , CES (Customer Experience Specialist) (3) , Contact Centre Advisor (3) , DCS Advisor (3)

What are the pros of working at Motability Operations according to real employee reviews?

"Good salary and on" ((in 36 reviews)); "Good benefits" ((in 33 reviews)); "Great people and lots of support" ((in 28 reviews)); "Supportive culture and overall great employee to work for" ((in 25 reviews)); "Good pension scheme (starts after 6 months)" ((in 17 reviews))

What are the cons of working at Motability Operations according to real employee reviews?

"Poor management" ((in 23 reviews)); "However, it soon became clear that my manager didn’t understand my background or my skillset, and I was being asked to take on tasks well outside my field of expertise." ((in 12 reviews)); "Senior management don’t care about the impact and just expect you to get on with it." ((in 6 reviews)); "Poor training" ((in 6 reviews)); "Communication and Clarity" ((in 6 reviews))

Motability Operations reviews

3.7

52% would recommend to a friend

(291 total reviews)

Andrew Miller

49% approve of CEO

44% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Motability Operations has an employee rating of 3.7 out of 5 stars, based on 291 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Motability Operations employee rating is in line with the average (within 1 standard deviation) for employers within the Nonprofit & NGO industry (3.7 stars).

Reviews by job title

291 reviews

5.0

Jun 11, 2026

Transparent management and excellent pay in great culture

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Really good and transparent management Excellent pay A great working culture

Cons

None. It is a really great place to work

2.0

Jun 1, 2026

Good benefits but poor treatment of support staff

Team coach

Recommend

CEO approval

Business Outlook

Pros

Good benefits, private healthcare and cycle to work/gym flex Nice customer base

Cons

Communication, treatment of ND employees, L&D function, difference between the treatment of staff on frontline to the support staff, support staff are treated terribly

2.0

Jun 1, 2026

Golden handcuffs comes to mind…

Customer experience specialist

Recommend

CEO approval

Business Outlook

Pros

Good pay Recently reduced to 50% hybrid working from office

Cons

Constant complaints and limited support from managers

Viewing 1 - 3 of 291 Reviews

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Jobs at Motability Operations

Customer Service Specialist (Edinburgh)

Swannington, East Midlands, England

Aftersales Performance Manager - East & East Midlands

De-Fleet – Product Data Analyst (12-month FTC/Secondment)