Working at OutboundEngine | Glassdoor

OutboundEngine Overview

Austin, TX
201 to 500 employees
2010
Company - Private
Advertising & Marketing
$10 to $25 million (USD) per year
OutboundEngine is an email marketing and social media start-up company based in Austin, Texas, with an additional office located in Scottsdale, Arizona. Our team is composed of dynamic, talented and passionate individuals whose wide array of skills and expertise make us a ... Read more

Mission: We help small business owners market themselves by doing the work for them. We create original content for our clients, automate their email campaigns, update their social media profiles, and ultimately help them grow their businesses and drive long-term value from their ... Read more


Glassdoor Awards

Best Places to Work: 2016 (#34)

OutboundEngine – Why Work For Us?


OutboundEngine helps small business owners market themselves by doing the work for them. We create original content for our clients, automate their email campaigns, update their social media profiles, and ultimately help them grow their businesses and drive long-term value for their customers.

undefined

Founded in the Lone Star State in 2010 under the name Promo Labs, we began our path to success by creating email campaigns for promotional product distributors. In 2012, we expanded our platform to include social media marketing and are now servicing real estate, insurancemortgage and other small business professionals.

The marketing services we provide to our customers combine industry best practices from content marketing, email marketing, and social media marketing. We turn great business people into incredible relationship people by cultivating their audiences until they’re ready to do business.

Our Core Values

  • Leave No Doubt: No entitlement. If you want something, make it obvious you deserve it.

  • Solutions, Not Problems: Good or bad, speak up if you have a better way.

  • You Built This: Individual accomplishments are great, but there's no better feeling than being part of something special you built with others.

  • Be Resilient: We all face challenges. It’s how we handle them that determines our success.

  • Own It: Our success relies on you hitting your number regardless of your role, so know your goal and be accountable.

  • All In or Out: There's a great coaching axiom that even if you're not sure what to do, go full speed. You get hurt standing around.

undefined

Life #InsideOutbound

If you're looking for a company that "works hard and plays harder," ending the work day around a keg in the office break room, we're not the start-up for you. When the clock hits 5 p.m., our sales reps press dial and keep going, our marketing department is still crafting campaign content and analyzing test data, and our support team is still on the phone making sure our customers are getting the best experience possible.

We believe in setting goals and surpassing them, listening to our customer feedback and continually improving our product, empowering employees to share ideas and suggestions, and utilizing an open floor plan to allow communication between departments.

Be sure to check out #InsideOutbound on Instagram, Facebook and Twitter for a look into life at OutboundEngine.

The Team

undefinedOutboundEngine’s culture is the cornerstone of its success. The team is dynamic and motivated, bringing a fresh burst of energy to the office each and every day. 

There’s no such thing as your “typical” Enginite. Rather, the office is rich in diversity, packed full of talented individuals from all walks of life, every corner of the United States, and in all stages of their careers. Everyone is open and accepting of the unique traits that make each Enginite who they are. No matter your story, it’s hard not to feel like you belong.

It’s not surprising to us that we’ve been named one of Austin’s “Best Places to Work” three years in a row. When you care about the people you work with and align toward a common goal, success is always within reach.

Our Perks

  • Competitive benefits package
  • Company events, including happy hours, holiday parties, private concerts, movie screenings, team outings and more
  • Two weeks PTO at the end of the year in addition to your regular three weeks PTO
  • Located in the heart of downtown Austin
  • Company-paid downtown parking
  • Catered lunches on Wednesdays
  • Fully stocked kitchen with snacks and beverages
  • Monthly awards as well as an online platform for ongoing, daily recognition
  • Sales team spiffs, ranging from spot bonuses to all-expenses-paid trips

undefined


The OutboundEngine sales team is the heartbeat of the company, working with potential clients around the clock to give life to the great products we produce. Our sales representatives have dedication, determination and a hunger for self-improvement. They walk in every day knowing that there is no room to give anything but their best.

We believe in developing our team members every way we can – both professionally and personally. You would be hard-pressed to find a team that invests as much time in ongoing sales training. Every level of sales leadership works directly with our team members on a daily basis to help them achieve their goals and improve as salespeople.

undefined

End result: Our sales team is full of highly motivated, ambitious, competitive people who are eager to succeed and learn. Be part of one of the fastest growing start-up companies in Austin. Better yet, help directly fuel that growth while building your sales career.

Listen to what our Senior VP of Sales has to say about what it takes to make the cut, how we plan, train and develop a successful sales team!

A company is nothing without a positive reputation, and how you’re perceived by the public is highly dependent on what your customers are saying about you. That’ s why great service is so important.

undefined

Our Customer Success team is dedicated to keeping a smile on our clients’ faces, working with them at every stage of their relationship with OutboundEngine. They are the front line of communication with customers, answering questions, quelling concerns, and going above and beyond to make sure we’re providing the best service possible.

While Customer Success is committed to working hard and staying focused, they also genuinely enjoy each other's company and strive to create a positive team environment. They work closely together to find the best solutions for our customers, they maintain open communication with other OutboundEngine departments, and every month they put together a fun team event, such as laser tag, murder mystery parties, and other activities.

Do you like working with people? Do you understand the importance of customer service? Are you looking for a collaborative environment with talented, intelligent individuals like yourself? OutboundEngine’s Customer Success team might be the place for you.

There’s more to OutboundEngine’s success than a hardworking sales team and brilliant customer success reps. There’s a wide variety of Enginites dedicated to creating our products, building our online systems, managing our leads, and so much more.

undefined

Marketing crafts the content we sell, from email newsletters to social media campaigns. They assist our sales team by targeting potential leads with information about OE, advertising on different channels, and making our products as professional as possible. They are the voice of OutboundEngine, building and strengthening our brand every day.

Our Engineers keep the OutboundEngine train rolling, building and improving the systems that make what we do possible. It’s with their skills and expertise that we are able to offer new products, create enhanced user experiences, and capitalize on the vast amounts of data we acquire.

OutboundEngine is also home to an elite Operations team, dedicated IT professionals, as well as other vital functions including Office Management, HR and more. Interested in these OutboundEngine teams? Keep an eye on our job openings as additional positions become available.

OutboundEngine Reviews

3.7
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
OutboundEngine Founder and CEO Branndon Stewart
Branndon Stewart
94 Ratings
  • "Easiest Call-center to work. Not a forever job."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Success Specialist in Austin, TX
    Former Employee - Customer Success Specialist in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at OutboundEngine full-time (Less than a year)

    Pros

    PTO is amazing, we are not micromanaged, two weeks vacation around the holidays paid, base salary is average, and you can control monthly commissions which averages around $300 a month extra. The commission could be higher depending on metrics. We get random company lunches, happy hours, and group activities. We have snacks and drinks, coffee, and espresso machine.
    The management is super lenient and at times too nice. They try to help you as much as possible. If you ask they will help you.
    We get above average insurance plans that include, dental, vision. Automatically everyone had life insurance up to $50k.
    OutboundEngine provides parking downtown, or if you prefer to take the metroRail or bus. OutboundEngine reimburses your cost for Capital metro. So it's like $98 a month, and OutboundEngine covers the cost.
    You get to work with a growing and changing team.
    The ability to get promoted is extremely high. Normally customer success at OutboundEngine is the stepping stone to other roles within the company. And some reps have moved on from OutboundEngine customer success to more lucrative jobs after OutboundEngine.

    Cons

    We are in a temporary growing pains stage of the company. Although this is the case our clients still come first. We don't push trash onto our clients like a review posted before.
    We don't do an account ownership type system. Example: 1 Rep may handle 300 clients.
    Clients may call in whenever they need help.
    It can be overwhelming in the beginning to understand how to address the customers concerns and also how to be creative when taking about the customers business, and see if the client needs another OutboundEngine program.

    Advice to Management

    Provide new trainings concerning social platforms, trainings on a weekly basis, and lead by example.

See All 148 Reviews

OutboundEngine Photos

OutboundEngine photo of: Welcome to our office!
OutboundEngine photo of: Named one of Austin's "Best Places to Work" three years in a row!
OutboundEngine photo of: View from the office.
OutboundEngine photo of: OutboundEngine - where we are all friends and family.
OutboundEngine photo of: So many great team bonding opportunities at OutboundEngine!
OutboundEngine photo of: Catered lunches every Wednesday, and special team lunches like this one for our CS team from ShakeShack!
See All PhotosSee All

OutboundEngine Interviews

Experience

Experience
44%
15%
41%

Getting an Interview

Getting an Interview
77%
9%
7%
5
2

Difficulty

2.5
Average

Difficulty

Hard
Average
Easy
  1. Helpful (1)  

    Inside Sales Representative Interview

    Anonymous Interview Candidate
    No Offer
    Negative Experience
    Easy Interview

    Interview

    AGE DISCRIMINATION - I was recruited on LinkedIn to come tour the office, listen to phone calls, see what everything was about etc. We had a couple brief exchanges with recruiters and sales managers. They told us if they saw potential in us we would get a call back to come in for a formal interview. As I was leaving I got verbal that I was the first person they would call.

    Sure enough, I got a call from an internal recruiter the next day to schedule a formal interview. I prepared vigorously and went in feeling great. I was to meet with the recruiter for a short interview before interviewing with the SVP of Sales. Everything was going great until I was asked my age. Big no no, that I was unaware of being a naive young professional. I was 19 years old at the time. I answered honestly and the recruiter immediately sent me home. She didn't even let me go through to meet with the SVP. It was huge disappointment and a terrible look for the company.

    It's been a couple years since this happened and I still sometimes think about it. Needed to get that off my chest.

    Interview Questions

    • What are 3 words your friends would use to describe you?   Answer Question
See All 46 Interviews

OutboundEngine Awards & Accolades

  • Best Places to Work, Austin Business Journal, 2016
  • Inc. 5000 Fastest Growing Private Companies in America, Inc. 5000, 2016
  • Top Company Cultures, Entrepreneur Magazine, 2016
  • Top Workplaces, Austin American-Statesman, 2016
  • Women of Influence – Profiles in Power, Austin Business Journal, 2016
See More

Work at OutboundEngine? Share Your Experiences

OutboundEngine
  • Star
  • Star
  • Star
  • Star
  • Star
 
Click to Rate
or