OutboundEngine Reviews | Glassdoor

OutboundEngine Reviews

Updated August 20, 2017
129 reviews

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3.9
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OutboundEngine Founder and CEO Branndon Stewart
Branndon Stewart
86 Ratings

129 Employee Reviews

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Pros
Cons
  • to succeed there you need to put the time in which makes for a tough work/life balance (in 8 reviews)

  • Long hours (if you choose), Saturdays, lots of dials, and a lot of rejection (in 9 reviews)

More Pros and Cons

  1. Helpful (1)

    "Awesome company to work with!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Executive in Scottsdale, AZ
    Former Employee - Sales Executive in Scottsdale, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at OutboundEngine full-time (More than a year)

    Pros

    Working at Outbound Engine will teach you things you will carry for the rest of your life. If you put in the effort and hard work, your paycheck will show for it! Awesome environment and even greater people to work with. I'm blessed to have been apart of a company like outbound Engine.

    Cons

    Just like most inside sales positions, this job can get repetitive day in and day out.

    Advice to Management

    Keep up the educational sales trainings and encouraging people to succeed at work and outside of work.


  2. "Keep Looking For Now"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in Austin, TX
    Former Employee - Sales in Austin, TX
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at OutboundEngine full-time (More than a year)

    Pros

    If you thrive on hunting, prospecting and cold-calling you'll be fine. There are a few bright people at the top who've made some mistakes in direction but they've course corrected appropriately.

    Cons

    Little job security. The company just closed its AZ office and liquidated over 50% of its staff. The product is long in the tooth and needs to innovate to justify its cost over its growing list of competitors. Grinding away/ perpetual cold-calling to prospects who already receive 5-10 cold-calls per week. Completely insufficient training. Disgustingly progressive culture, "It's not what you say, it's what someone thinks about what you've said".

    Advice to Management

    Innovate and train. OE core screams "lackluster" and the personnel have scripts that are demonstrably ineffective.

  3. Helpful (3)

    "Disappointing and Out of Touch"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in Austin, TX
    Former Employee - Sales in Austin, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at OutboundEngine full-time

    Pros

    The best reasons to work for OutboundEngine are no longer in place. Having worked here for a decent amount of time, I've been disappointed to see the company take a turn for the negative. For the purpose of this review, I'll explain what used to be really great about working here.

    Training: This company use to provide sales training so extensive that people from any background could work in inside sales to change their lives for the better. It was critical that before being placed on the phones, all new hires were armed with expert knowledge of the sales process. Furthermore, continuing sales education trainings were held every morning, afternoon, and evening. Refocus sessions were offered as a huge help to avoid sales execs getting burnt out, and also reinforced the value of the fundamentals provided in the first weeks of training. The former sales leaders put an incredible amount of time into improving people both professionally, and personally. You felt supported, and that your questions would be answered with expert knowledge.

    Culture: Because everyone was provided the same amount of training and access to great sales leadership, there was a togetherness on the sales team that meant we were all working to not only crush our individual goals, but that we needed to push harder to hit our team/company goals as well. It wasn't the snacks or happy hours, but a more balanced number of people closing deals, being celebrated, and winning together, as a team. Quality hires, quality training, quality closing, and better quality of life for those working on the team. Celebrating your teammate was easy, because you knew it was your turn next. Staying late to work together to improve your pitch, your close, etc. Making friendly bets with your neighbor about how many deals you'll close that month.
     It's no coincidence that the former SVP himself would interview candidates to ensure they had the characteristics of someone right for the job, and good for the team.

    Compensation: Like many of the reviews before this one, it must be said that this is a grind. While not the easiest job, it was extremely possible to make more than double your starting base pay with the commission structure. But it's not just commission that rocked. Sales spiffs,bonus rewards, grants of equity, and other incentives that were not only good for the pocketbook, but good for the soul of the salesperson who worked their butt off to win it. Rewarding excellence, rather than holding drawings for mediocrity. Pushing individuals to reach deep down and pull out all the stops to win $$ or take mom on a trip. This also helped breed a culture of happy, inspired, hungry& competitive sales people.

    Stability: Electing to work for a startup means that you will encounter change--and possibly several stages of change depending on how long you stay with one company. OE was, for a while, excellent at implementing change. Executive team was honest and would share months in advance during company updates to prep the company for the coming changes. Organized communication and transparency from the leadership team helped employees to trust that their best interests were being considered when changes were made. We could trust that the decisions being made were also going to take the company in positive directions, and that our jobs were secure. Each department knew what part they would play in the shift, and leaders were transparent by holding open forum with employees. This is dramatically different of OE 2017.

    Cons

    Training: Now a crash course with two questionable trainers who have a track record of harassment and unprofessional behavior. No continuing trainings to improve skill or personal life, and most team meetings result in a bash session (pointing fingers and blaming) various executives. Most of the sales floor is struggling, feels a lack of support from leadership, and the script/pitch/process/sales model has changed more than 4 times over the last 7 months. Creative "trial" scripts are written and handed out to select individuals at trainer discretion, without approval from executive team. What was once uniform and a well-oiled machine is now a game of trial-and-error. My peers were frustrated and vocalized this multiple times to HR and to Sales leadership, but were ignored and then insulted behind closed doors for "not being a good enough sales person to make it anyway."

    Culture: Very poor. Bleak, even. Smatterings of applause when deals are closed, and no peer meetings after hours or one-on-ones. Scarce overall attendance at company events including the Outbound Outloud series. The company just lost the Best Places to Work award for 2017....an award that OE has won for the past 4 years. Stocked kitchen as advertised on the careers page? No. Empty baskets stand in the place that used to be full of snacks, food, lunch. The togetherness that used to drive the engine on the sales floor has evaporated. The theme is frustration, and the recent surveys from the Best Places to Work contest are proof that most employees feel this is NOT a best place to work. Which is interesting, because I'm seeing an influx of fake positive reviews on Glassdoor claiming to be from the sales department...it's an admittedly smart attempt to get new talent in the door. It's really disappointing to see all the empty desks on the sales floor.

    Compensation: Completely changed in February, it's a de-motivating structure with little chance of success given the fact that the sales process has been completely destroyed by amateur script changes. Spiffs are now reduced to things like winning chocolate bunny rabbits left over after Easter purchased from a discount bin. No, I'm not joking. "First 7 people to close deals today will win a tasty chocolate treat!" Less money, with major quota increases. All remaining $$ contests are drawings, so performance means nothing and prizes are distributed based on luck of the draw. Equity is now given as incentive to stay with the company when people threaten to leave.

    Stability: Sales leadership just changed again after less than a year, there's a likable acting Sales VP in place who has yet to provide clarity on the way reps will be paid, how metrics are measured, or what the sales model should be. The company has high customer churn, and low sales incapable of balancing revenue. Multiple tenured employees leaving from Marketing, Sales, CS, and Ops. Product changes are made with no communication between departments, and it not only frustrates employees, but also customers.

    Advice to Management

    Go back to what works. Take care of your people, be transparent, cautious and organized about change, and hire quality sales LEADERSHIP instead of sales micromanagers who have a track record of destroying best places to work. Hire an HR team that truly cares to help employees, rather than defending the inappropriate and offensive tactics of upper leadership.


  4. "Good Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at OutboundEngine full-time

    Pros

    As a sales rep, you can make a substantial amount of money if you're willing to put in the effort

    Cons

    The job, like most inside sales jobs, can get monotonous

    Advice to Management

    Keep doing what you're doing


  5. "Sales associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Austin, TX
    Former Employee - Sales Associate in Austin, TX

    Pros

    Great culture for a start up, a lot of team building and as much training as you can ask for, lots of competitive prizes for daily, weekly, and monthly sales

    Cons

    Lot of micro managing, commissions are tiered instead of straight percentage. They tend to hire a lot of people the hope of only a few working out


  6. "Customer Success Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Success Manager in Austin, TX
    Current Employee - Customer Success Manager in Austin, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at OutboundEngine full-time (Less than a year)

    Pros

    Flexibility, benefits, PTO, insurance, 401k

    Cons

    Semi normal amount of nepotism


  7. Helpful (3)

    "When culture misbehaves"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Executive in Austin, TX
    Former Employee - Sales Executive in Austin, TX
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at OutboundEngine full-time (More than a year)

    Pros

    I made good money and the benefits were great. The office location was great and the product was sellable, if slightly underwhelming.

    Cons

    Things might have changed since I left, but somewhere in 2015 the culture at OutboundEngine quickly went from great to deeply toxic. I'd rather not go into specifics, but at one point it got so bad that one of the investors threatened to pull out.

    A real shame, too. This company had so much promise, and at one point I thought I’d never leave. All the reviews calling OBE a glorified call center are somewhat silly. Like most sales jobs, your output is based on your input.

    TLDR: There are serious monetary opportunities here; just be prepared to take a long shower every day when you get home to wash the film off your soul.

  8. "Great atmosphere"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in Austin, TX
    Former Employee - Software Engineer in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at OutboundEngine full-time (More than 3 years)

    Pros

    Surrounded by smart people
    Management is great
    Company always has fun things for you to do
    Tremendous work/life balance

    Cons

    Too much food in the office


  9. Helpful (1)

    "Think Carefully about This One"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Junior Account Executive
    Former Employee - Junior Account Executive
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at OutboundEngine full-time

    Pros

    (Somewhat overly) positive work environment. Co-workers and managers generally want you to push yourself to become a better sales person. Ty Jones and Rose Hawkins are great trainers for cold calling techniques. There is money to be made if you turn out to be a high performer.

    Cons

    You find out quickly whether or not you will be successful here (or whether or not sales is for you.) Minimum of 150 dials a day using the exact same script, maybe 2-4 people will say yes, and many do not show for the demo. Very much a call center and a high turnover rate. Sink or swim.

    Micro-management is a big part of why this company is successful, and you will be recorded and rated on your daily performance (and called out if you do not perform well on a day.) They even make it a point to pressure you to not use the bathroom or go to the break-room too often.

    Work/life balance is not a possibility with this job: they will remind you constantly that the top performers come in at 8am and leave at 7pm, and they will shame you for not staying late.

    Advice to Management

    Be up-front with your hours and expectations during the interview instead of waiting until day one. Also, don't force an employee to lie about a life experience just to make a sale. The main reason this job did not appeal to me was the dishonesty and lack of work/life balance.


  10. Helpful (1)

    "OE"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    office, perks, spiffs, parking, PTO

    Cons

    management, mixed signals, work-life balance


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