ServiceNet

ServiceNet is a non-profit mental health and human service agency.

We provide essential services to people living with mental health challenges, developmental delay or disability, brain injury, homelessness, substance use issues, and other challenges. Because everybody needs help sometimes.

With a team of over 1,500 dedicated employees, we serve more than 8,400 individuals each year throughout western Massachusetts.

ServiceNet’s Mission
We provide people with effective support, treatments, and strategies so they may live their lives to the fullest. 

Our Guiding Principles

• Customer Service
  We listen and respond with attention and an open mind to the needs of clients, families, funders, elected officials, and our communities. 
  
  
• Diversity
  We believe our strength as an organization depends on the diverse cultures, identities, and experiences of our staff and the communities we serve. Diversity, equity, and inclusion are central to the work environment we create together, and to the services we provide. 
  
  
• Entrepreneurship
  We honor creativity and embrace strategic risk-taking, regarding change and growth as constants. 
  
  
• Evidence-Based Practice
  Using evidence-based therapies, strategies, and interventions to guide our approach, we strive to ensure the highest quality, most effective care for the people we serve. 
  
  
• Fiscal Responsibility
  Aware of our role as stewards of public funds and donors’ trust, we are fiscally responsible and diligent in managing our finances to assure the organization’s sustainability. 
  
  
• Honest Dialogue
  We encourage honest and respectful expression of ideas and opinions, actively inviting diverse perspectives and believing all are stronger when we all are heard.