ServiceNet Reviews | Glassdoor

ServiceNet Reviews

Updated October 20, 2017
24 reviews

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3.3
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Susan Stubbs
10 Ratings

24 Employee Reviews

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  1. "Outpatient"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Outpatient Therapist in Northampton, MA
    Current Employee - Outpatient Therapist in Northampton, MA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at ServiceNet part-time (More than 3 years)

    Pros

    This clinic is one of the most supportive and well organized outpatient clinics I've worked at so far. The staff are highly trained, knowledgeable, and supportive. The pay isn't great but that is how outpatient clinics fair these days. To compensate for low pay, Servicenet provides great training opportunities and incentives for working late hours/weekends. It feels good working at a well managed and competent organization. I love my job and the people I work with at the clinic. Great DBT teams and groups.

    Cons

    The rates are low but this is more of an insurance reimbursement problem. Hopefully this will improve.

    Advice to Management

    Keep up the trainings and incentives.


  2. "A Very Broken Organization, Senior Leadership needs to be completely replaced"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at ServiceNet full-time (More than a year)

    Pros

    They do amazing work. Their direct care staff works incredibly hard to take care of our clients. The only silver lining here (if you can put up with the dysfunction) is they have an unbeatable benefits package. Probably the best benefits package in the Valley.

    Cons

    Senior leadership is overpaid and out of touch, they refuse to see the real problems within the organization. We need leaders who are educated in business and have not been with the organization for 30+ years. We need fresh blood, to breath life into this dying organization.

    Advice to Management

    This is one of the most dysfunctional places I have ever worked. Leadership needs to listen and open their eyes to the real problems within this organization.

  3. "so so"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at ServiceNet full-time (Less than a year)

    Pros

    My PD is the best supervisor I will ever have

    Cons

    Cant live in this area with the pay, lots of corporate greed.

    Advice to Management

    PAY US MORE.


  4. "Ugh"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ServiceNet part-time

    Pros

    Job is easy for the most part,

    Cons

    low wages, don't really care about residential when they get hurt by clients


  5. "In-Home Therapy"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at ServiceNet full-time (Less than a year)

    Pros

    Great team, lots of encouragement and support. Friendly office, and a lot of positive feedback.

    Cons

    Issues with employees not addressed clearly and consistently. Conflict-avoidant management style.

    Advice to Management

    Please have regular evaluations and be clear about what needs to change. If you cannot offer real guidance to your employees, something needs to change in the program.


  6. "Stay far, far away from this one"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Residential Counselor in Amherst, MA
    Former Employee - Residential Counselor in Amherst, MA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at ServiceNet part-time (Less than a year)

    Pros

    Great benefits offered, but that's about it

    Cons

    Mediocre pay, inadequate training, less than friendly program directors

    Advice to Management

    PLEASE provide program specific training. The training/orientation given before being let out into the field is a joke, to be completely honest. I did not feel prepared for the position I took on, and may not have taken it on at all if I had known what was in store ahead of time. There was no information given about how to deal with situations pertaining to my position, and the program directors assumed I had already known this from training.


  7. "Residental Counselor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Residential Counselor in Ware, MA
    Current Employee - Residential Counselor in Ware, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ServiceNet full-time (More than a year)

    Pros

    Best place to work at great staff to work with.

    Cons

    Don't have any down side been working at servicenet for the past 1 year.

    Advice to Management

    Great management to work with.

  8. Helpful (1)

    "Asst Clincial Director of DBIS"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends

    Pros

    Teamwork is a huge part of being successful working at ServiceNet and it is emphasized daily.

    Cons

    The caseload and clinical demand is intense. You must be very good at time management and balancing a very busy schedule.


  9. "Great experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Residential Counselor in Northampton, MA
    Former Employee - Residential Counselor in Northampton, MA
    Recommends
    Positive Outlook

    I worked at ServiceNet part-time (Less than a year)

    Pros

    good people, good clients, I had a great time at my entry level job and gained a lot of clinical experience.

    Cons

    There was sometimes a lack of support for employees, and that wasn't great. As I was relief there was not a lot of oversight or working together with other employees.

    Advice to Management

    Get people, even relief, together and let them debrief, talk about cases, etc! It can be a very stressful job when you feel as though you're on your own.


  10. "Many opportunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Massachusetts in Northampton, MA
    Current Employee - Massachusetts in Northampton, MA
    Recommends
    Positive Outlook

    I have been working at ServiceNet full-time (More than 10 years)

    Pros

    Many opportunities to learn and advance your career.
    The agency operates many programs and staff have opportunities to bid on new positions as they develop experience and education.
    Lots of entrepreneurial managers who seek new programming
    Creativity and innovation
    Generally good benefits and reasonably supportive managers, especially when employees are dealing with unpredictable life events such as illness.
    Some jobs offer flexible work schedules which fits well with family life
    The agency is a technology innovator which has pros and con, probably more pros.

    Cons

    Bureaucracy and administrative inefficiency
    Lots of change which has pros and cons--its exciting, but confusing sometimes and disruptive.
    Administrative systems could be more efficient

    Advice to Management

    Pay more attention to detail and planning. value staff members more. Offer line staff more incentives and rewards.


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