ServiceNet Reviews | Glassdoor

ServiceNet Reviews

Updated March 21, 2017
20 reviews

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Full-time Part-time

3.4
Star Star Star Star Star
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Susan Stubbs
8 Ratings

20 Employee Reviews

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  1. "Residental Counselor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Residential Counselor in Ware, MA
    Current Employee - Residential Counselor in Ware, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ServiceNet full-time (More than a year)

    Pros

    Best place to work at great staff to work with.

    Cons

    Don't have any down side been working at servicenet for the past 1 year.

    Advice to Management

    Great management to work with.


  2. "Stay far, far away from this one"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Residential Counselor in Amherst, MA
    Former Employee - Residential Counselor in Amherst, MA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at ServiceNet part-time (Less than a year)

    Pros

    Great benefits offered, but that's about it

    Cons

    Mediocre pay, inadequate training, less than friendly program directors

    Advice to Management

    PLEASE provide program specific training. The training/orientation given before being let out into the field is a joke, to be completely honest. I did not feel prepared for the position I took on, and may not have taken it on at all if I had known what was in store ahead of time. There was no information given about how to deal with situations pertaining to my position, and the program directors assumed I had already known this from training.


  3. "Great experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Residential Counselor in Northampton, MA
    Former Employee - Residential Counselor in Northampton, MA
    Recommends
    Positive Outlook

    I worked at ServiceNet part-time (Less than a year)

    Pros

    good people, good clients, I had a great time at my entry level job and gained a lot of clinical experience.

    Cons

    There was sometimes a lack of support for employees, and that wasn't great. As I was relief there was not a lot of oversight or working together with other employees.

    Advice to Management

    Get people, even relief, together and let them debrief, talk about cases, etc! It can be a very stressful job when you feel as though you're on your own.


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  5. "Many opportunities"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Massachusetts in Northampton, MA
    Current Employee - Massachusetts in Northampton, MA
    Recommends
    Positive Outlook

    I have been working at ServiceNet full-time (More than 10 years)

    Pros

    Many opportunities to learn and advance your career.
    The agency operates many programs and staff have opportunities to bid on new positions as they develop experience and education.
    Lots of entrepreneurial managers who seek new programming
    Creativity and innovation
    Generally good benefits and reasonably supportive managers, especially when employees are dealing with unpredictable life events such as illness.
    Some jobs offer flexible work schedules which fits well with family life
    The agency is a technology innovator which has pros and con, probably more pros.

    Cons

    Bureaucracy and administrative inefficiency
    Lots of change which has pros and cons--its exciting, but confusing sometimes and disruptive.
    Administrative systems could be more efficient

    Advice to Management

    Pay more attention to detail and planning. value staff members more. Offer line staff more incentives and rewards.


  6. "It all depends on your PD"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Case Manager in Orange, MA
    Former Employee - Case Manager in Orange, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at ServiceNet full-time (More than 5 years)

    Pros

    Disclosure: left position because of moving out of state in Autumn 2015. Great starting point in a career. Good benefits - you will get substantial time off, if you're able to take it. The PD or direct supervisor of your program will set the tone of your employment. I stayed because I LOVED who I worked for and the program they created. If I stayed in MA, I would still work for $14.01/hr just because of the environment. Working in mental health/social services has it rewards no matter the employer. If you need your "foot in the door" this is an ideal place to consider. You'll gain valuable experience and gleen the value of service work. Ton to learn. Easy to get employment.

    Cons

    Low pay - you'll be paid the least amount possible. Your job can be great or a nightmare depending on your PD. The corporate environment gives the impression that this non-profit is solely concerned with profit. Management support can be lacking. I do believe that most employees are in it for the good of the clients, there are too many who see it as just a job. If you have the pleasure of running a program, as long as you meet HRA, HHS, MPB, DMH goals you should enjoy unencumbered autonomy and success. If your contracts fail to meet target, you'll be scrambling and in meetings about boosting revenue. For relief staff, they'll hire anyone with a pulse. Degree differential is honestly laughable.

    Advice to Management

    Hire less for numbers and pay more. Higher wages will attract more qualified workers.


  7. "Great People, Great Environment."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Administrative in Northampton, MA
    Former Employee - Administrative in Northampton, MA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at ServiceNet part-time (More than a year)

    Pros

    Management were some of the best I've ever worked with. They do important work.

    Cons

    Subjected to State budgets, so when budget was cut, many got laid off.

    Advice to Management

    Can't think of anything I'd suggest they do differently.


  8. "Good place to work if you are in school"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Residential Counselor in Amherst, MA
    Former Employee - Residential Counselor in Amherst, MA
    Recommends
    No opinion of CEO

    I worked at ServiceNet full-time (More than 3 years)

    Pros

    I loved working at Servicenet, the pay isn't the best but I had enough time during my daily duties to also catch up on reading for school and work on essays. The work is very easy and most of the time you are just waiting around for things to happen.

    Cons

    if you are unlucky you may end up in a house where you are constantly engaged by the clients and the amount of work you do is not worth the pay


  9. "Depressing."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Residential Counselor in Amherst, MA
    Former Employee - Residential Counselor in Amherst, MA
    Doesn't Recommend
    No opinion of CEO

    I worked at ServiceNet full-time (More than a year)

    Pros

    Lots of overtime. Met some lasting friends.

    Cons

    Staff and program managers have baggage

    Advice to Management

    hire better PM's and you'll have better staff.


  10. Helpful (1)

    "Very Disorganized"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Residential Counselor in Springfield, MA
    Current Employee - Residential Counselor in Springfield, MA
    Doesn't Recommend
    Neutral Outlook

    I have been working at ServiceNet full-time

    Pros

    -All training is paid for (CPR, etc.)

    Cons

    -Disorganized
    -Supervisors don't seem to know what they're doing
    -Pay is very low for the type of work required
    -They claim "great benefits" but benefits don't compare to some other companies
    -Training before starting work may scare potential staff


  11. "Poor working conditions , poor salary's and Corporate Greed"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Direct Care, Training PCA in Northampton, MA
    Current Employee - Direct Care, Training PCA in Northampton, MA
    Doesn't Recommend
    Neutral Outlook

    I have been working at ServiceNet full-time (More than a year)

    Pros

    Only pro is the satisfaction of working with the mental health community. The hours can be flex 24-7 365

    Cons

    Poor salary, bad working conditions, long hours, poor management.

    Advice to Management

    redesign all the programs, hire staff with education. Improve the quality of training and hire more employees



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