Mission With Observe.AI, businesses transcribe every call with high accuracy and coach agents while gaining full visibility into their customer service operations. Observe.AI brings the power of agent assistance, automatic speech recognition, and Natural Language Processing (NLP) to modern contact centers and their frontline teams.
Description Observe.AI is transforming customer service with AI agents that speak, think, and act like your best human agents—helping enterprises automate routine customer calls and workflows, support agents in real time, and uncover powerful insights from every interaction.
With Observe.AI, businesses boost automation, deliver faster, more consistent 24/7 service and build stronger customer loyalty.
Trusted by brands like Accolade, Prudential, Concentrix, Cox Automotive, and Included Health, Observe.AI is redefining how businesses connect with customers—driving better experiences and lasting relationships at every touchpoint.
Observe.AI has an employee rating of 2.7 out of 5 stars, based on 193 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Observe.AI employee rating is 30% below average for employers within the Information Technology industry (3.9 stars).
To get a job at Observe.AI, browse currently open positions and apply for a job near you. Once you get a positive response, make sure to find out about the interview process at Observe.AI and prepare for tough questions.
Overall, 33% of employees would recommend working at Observe.AI to a friend. This is based on 193 anonymously submitted reviews on Glassdoor.
40% of job seekers rate their interview experience at Observe.AI as positive. Candidates give an average difficulty score of 3.4 out of 5 (where 5 is the highest level of difficulty) for their job interview at Observe.AI.