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Best Practical Solutions Snapshot
We are Best Practical Solutions, the people behind Request Tracker (RT), one of the most popular open-source ticketing systems in the world, and its companion application, Request Tracker for Incident Response (RTIR). RT and RTIR are used by organizations large and small, across all industries including: private and public companies, security teams, academic institutions, government agencies, and non-profits. We've been around since 2001 and are entirely self-funded. We are both contributors to, and beneficiaries of, the free software ecosystem; you can find all of our code on GitHub.
