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NexxLinx Snapshot
Founded in 1998, NexxLinx Global (formerly CustomerLinx) provides outsourced customer relationship management services to clients in such industries as media and entertainment, telecommunications, publishing, retail, and government. The company offers inbound and outbound customer acquisition, retention, and optimization services through contact centers in Georgia, North Carolina, Texas, and New York. NexxLinx differentiates itself from other customer relationship management firms by using a myriad of technologies to handle customer interactions by phone, e-mail, and chat. In early 2011, the company acquired Microdyne Outsourcing, a fellow provider of outsourced contact center and fulfillment services.
