Mission Finding the Right Installer: Assessing Quality for Supplemental Workers When it comes to contracting an installer to work with your crew, ensuring their quality is paramount to avoid hurting the overall project. But how can we accurately assess the capabilities of these professionals? In this blog, we'll explore some common methods, their limitations, and a reliable solution to overcome the challenge of assessing installer quality.
What are we looking for: Let's begin by understanding essential characteristics of a quality installer so that we have a well-defined picture of our ideal candidate.
Reliability: When considering someone for a position, it is essential to assess their track record of fulfilling commitments. Of course this means meeting deadlines, completing tasks accurately, and being accountable for their actions. Most importantly in the installer world, it means actually showing up to the project that you’ve committed to! It is unfortunate but all too common for contracted installers to be absent from the project they initially agreed to participate in.
Professionalism: Professionalism plays a significant role in maintaining a harmonious and productive work environment. A professional individual demonstrates a high level of integrity, respect, and maturity. A professional employee understands the importance of maintaining a positive image for both themselves and the organization they represent. It is widely recognized within the industry that some individuals do not conduct themselves professionally so it’s crucial to be careful with contracted labor.
Experience/Skills: The level of experience and skills possessed by a candidate directly impacts their ability to perform the job effectively. You may have a project involving installing office furniture, cubicles, warehouse pallet racking, office moves, FF&E, or millwork and each of those will require different expertise. It is crucial to consider their experience in the general industry, any specialized knowledge project that the project requires, and their experience with the manufacturer getting installed.
Easy to Work With: A temporary hire will never fully understand the intricacies of the team and company dynamic so it’s important to find someone who will integrate with the team easily and quickly. Hiring an individual who can seamlessly integrate into your existing team dynamics and work well with others can significantly enhance productivity and morale. What’s more, a candidate that doesn’t integrate well or listen to his superiors can be an enormous drain on the project. Working with an installer that is used to joining and working alongside different teams will understand the dynamic required.
Methods to assess quality Now that we know what we’re looking for, let's discuss how we can try to find these qualities in our supplemental workers. Listed below are the classic methods.
Look at online reviews: One popular approach is to scour online platforms like Google and Yelp for reviews. These platforms can provide valuable insights into the experiences of previous clients. This method is really hit or miss. Some installers may not have an online presence or enough reviews to establish their reliability. Further, a positive review online may just reflect the worker’s likability without addressing their professional skill set.
Get recommendations from others: Another avenue to explore is seeking recommendations from friends or colleagues in the industry. You can trust their judgment when they vouch for an installer's competence because they’re in the industry and won’t forget to judge the installer on all key factors. However, finding a highly recommended installer who is available for your project and not already hired on a full-time basis can be a challenge. The pool of recommended installers may be limited, making it difficult to find the right match for your needs.
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