Mission To deliver world-class, high-touch customer care that empowers brands to build stronger connections, drive customer loyalty, and grow through exceptional service experiences.
Description Support Services Group (SSG) is a Texas-based global leader in high-touch omnichannel outsource contact center solutions. Since 1998, we’ve grown from a single-site operation to 23 contact centers across 9 countries and 3 continents. We proudly serve over 100 referenceable clients in sectors like digital technology, consumer electronics, retail, and entertainment. Our solutions include customer service, technical support, workforce management, and AI-enhanced engagement — all customized to meet evolving customer expectations. SSG’s reputation is built on our ability to adapt, innovate, and deliver measurable value to clients across the globe.
Support Services Group has an employee rating of 3.4 out of 5 stars, based on 91 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Support Services Group employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).
Overall, 56% of employees would recommend working at Support Services Group to a friend. This is based on 122 anonymously submitted reviews on Glassdoor.
100% of job seekers rate their interview experience at Support Services Group as positive. Candidates give an average difficulty score of 2.8 out of 5 (where 5 is the highest level of difficulty) for their job interview at Support Services Group.