OvationCXM

OvationCXM

3y

Did you know 3 of 4 businesses have abandoned onboarding a financial product or service before they even began using it? This is just one of the insights captured in The 2022 Financial Services CXM Impact Report by OvationCXM. We surveyed 4,000+ business owners and operators asking them to rate their banking customer experiences during onboarding, servicing and support in 2022. The data is surprising....Show more

OvationCXM

3y

This week, we sat down and talked with Alfred "Chip" Kahn IV, the founder and CEO of OvationCXM, to find out more about the "what" and "why" of the news shared by the company this week. ‍What was the big announcement OvationCXM made? Chip: The first was we announced a new round of funding - $20 million in a combined Series C and debt funding round, which brings our overall capital raised to date to more than $40 million. Our CXMEngine platform is driving tremendous outcomes for our enterprise clients. We’re eager to build on those results with existing customers and expand our reach to more businesses. With our investors' backing and strategic support, we’re in a strong position to sustain our strong growth and deliver better customer experiences through innovation. The second was a new name to better convey our category leadership and the business outcomes we facilitate for our customers. The name OvationCXM more clearly defines who we are, what we do and where we are going in the future. The third was the tremendous year-over-year bookings growth of 600% for our flagship produc...Show more

OvationCXM

3y

September 13, 2022 Boomtown Rebrands to OvationCXM, Lands $20 Million in Funding Fueled by Record Growth and Significant Customer Expansion The customer experience management company sees spike in demand, expands partnerships with KeyBank, adds Coca Cola, Nuvei, Alviere and more. TIBURON, Calif. (Sept. 13, 2022) — OvationCXM, previously Boomtown, a global leader in customer experience management (CXM), today announced $20 million in a combined Series C and debt funding round, bringing the company’s overall capital raised to date to more than $40 million. The funding round was led by Telstra Ventures with participation from KeyBank, JobsOhio Growth Capital Fund, JumpStart Ventures, Savano Capital Partners, Capital One Ventures, Nyca Partners, Neventa Capital and CIBC Innovation Banking. The new capital comes on the heels of a rebrand to better represent its service offerings as a category leader in CXM and record growth for the company’s flagship CXM platform achieving 600% year-over-year bookings growth. Read the full press release. ...Show more