Account Control Technology Reviews | Glassdoor

Account Control Technology Reviews

Updated September 28, 2018
78 reviews

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3.4
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Account Control Technology CEO Tracey Carpentier
Tracey Carpentier
13 Ratings

78 Employee Reviews

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Pros
  • "Always changing, lots of variety, fast paced and great benefits" (in 8 reviews)

  • "I've made a lot of money and the job is pretty self explanatory" (in 3 reviews)

Cons
  • "Bonus structure always changing, Work/life balance, Unprofessional environment" (in 7 reviews)

  • "Management lacks the ability to make a decision and stick to it - rules, policies are constantly changing or never implemented" (in 4 reviews)

More Pros and Cons

  1. "Work experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Collections Specialist in Mason, OH
    Former Employee - Collections Specialist in Mason, OH
    Recommends

    I worked at Account Control Technology full-time (More than a year)

    Pros

    The atmosphere at Act is amazing always pushing you to do better.

    Cons

    It’s collections so procedures and requirements change a lot. You just have to be willing to go with the flow.

    Account Control Technology Response

    Jun 25, 2018 – Dir. of Talent Engagement & Culture

    Thank you for reviewing our Mason office. I agree we have a great atmosphere. We are always looking for ways to improve our employee experience, if you have any additional feedback to share please... More


  2. "Overall good experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Leader in Mason, OH
    Former Employee - Team Leader in Mason, OH
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at Account Control Technology full-time (More than 3 years)

    Pros

    Good money and good benefits

    Cons

    Backstabbing managers no consistent training

  3. "A lot of money to be made for a price"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Collections Specialist in Mason, OH
    Current Employee - Collections Specialist in Mason, OH
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Account Control Technology full-time (More than 3 years)

    Pros

    Been working here for a while. I've made a lot of money and the job is pretty self explanatory. If you know how to skip trace you will hit goal every month.

    Cons

    Management will throw you under the bus if it means that they can save face. Been told to do numerous things by management only to be brought write up forms to sign two weeks later and admonishment. The quality assurance team is a joke. They will fail you for anything and end up taking your bonus because of it.


  4. "Collection Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Account Control Technology full-time (Less than a year)

    Pros

    The coworkers are for the most part, pretty cool to work with, and most of them just mind their own business

    Cons

    Management basically chooses favorites-these favorites are essentially exempted from following the same collection laws that collectors like me have to follow because we'll be let go if we don't . I'll see them break policy and be let off the hook while I may have been fired for the same infraction-not cool. Be more fair across the board with discipline, not just when it is convenient for the company

    Advice to Management

    Train your managers to be a little more compassionate, rather than money-hungry. Management needs to realize that we are all humans, helping THEM reach their goals... not just robots. Thanks

    Account Control Technology Response

    Apr 9, 2018 – Dir. of Talent Engagement & Culture

    Thank you for your review. I will share your advice with our Leadership team. We are always looking for ways to improve our employee experience, please feel free to reach out to us at... More


  5. "Collector"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Account Control Technology (More than a year)

    Pros

    Great opportunity to advance in company

    Cons

    Hard to get people on phone

    Account Control Technology Response

    Apr 9, 2018 – Dir. of Talent Engagement & Culture

    Thank you for your review. I will share your advice with our Leadership team. We are always looking for ways to improve our employee experience, please feel free to reach out to us at... More


  6. "Good money. Terrible employee relations."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Account Control Technology full-time (More than 3 years)

    Pros

    If you are a Frontline representative or at the executive level there is money to be made in this company. They mostly follow the collection laws when it's convenient. Training is pretty good but not enough time listening to calls before doing the actual job. Bonus plan is great if all you're there for is money.

    Cons

    If you are admin or support staff you should work here for love of your job not for money. This company is so policy-driven now and they have forgotten that they have individual people working for them. There is no communication and no discussion when something new comes out that may be controversial. This is truly just a job not a career and there is no room for compassion. There is some inconsistency with the way that collection laws are supposed to be followed. If you are a high performer you will not be fired. If you are a low performer they will follow all of their policies to a tee and you will be out the door. There are people there with exactly enough absences to be fired that are walked out there are high performers there with more than twice the amount of absences that should be fired that are still there. HR is so policy-driven that they make excuses when you bring these things up. Particularly in a couple of the sites the director of the site decides what HR policies to follow and HR is just there to make sure they happen. Benefits used to be decent but aren't so much now. Can't go to HR for benefits either they will just refer you to a toll-free number in the main office where people never call you back. Or refer you to the toll free number for the company that has your benefits. When really all you want to do is talk to a person.

    Advice to Management

    Reevaluate your perception of the people that work for you. They are people not machines and not just employee numbers. Employee satisfaction is not just driven by money and by the way, upper management talks about how much money the company made last year but the employees especially support staff are not seeing a dime of that. It's been all about cutbacks for the last year or so. Yes the bonus plans are really really great but again money is not everything. An employee satisfaction survey would tell you how people really feel and you should listen to that. It should also be administered by an outside source so that you don't just get the answers you are looking for you get real true feedback. Following policy is easy but your motto used to be about people not policy.


  7. "Collection Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Angelo, TX
    Former Employee - Anonymous Employee in San Angelo, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Account Control Technology part-time (More than 3 years)

    Pros

    Great work environment, great leadership and motivation.

    Cons

    Goal driven and your hitting your goal relies on people answering your phone call and signing up for the program.

    Advice to Management

    Keep up the awesome work environment.

  8. "Collection"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    Pros

    Great training class and co workers

    Cons

    Management bonus structure overall work environment

    Advice to Management

    Stop down talking employees we are adults as well as you and threatening our jobs because we voice our opinion. I wouldn't recommend this job too anyone


  9. "Great employer and great environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    I worked at Account Control Technology full-time (More than a year)

    Pros

    Good bonuses, environment is very positive. Ways to move up.

    Cons

    Got to be on management good side to get ahead.

    Account Control Technology Response

    Oct 3, 2017 – Dir. of Talent Engagement & Culture

    Thank you for your positive review ! We love getting feedback from our former employees. I agree we have great bonuses and a positive environment! I will share your feedback with our leadership team... More


  10. "Pretty Good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    No opinion of CEO

    I worked at Account Control Technology full-time

    Pros

    The benefits && bonus & incentives IF you EVEN BONUS.

    Cons

    If you DON'T bonus you're out of a job
    If you get too many marks because you forget to ask or say certain things, you get fired.

    Advice to Management

    Not all managers are bad, there are some GREAT managers there. But you're team is only as good as the manager

    Account Control Technology Response

    Oct 3, 2017 – Dir. of Talent Engagement & Culture

    Thank you for your review. We appreciate getting feedback from our former employees. I agree we have great benefits! I will share your feedback with our leadership team . We are always looking for... More


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