Account Control Technology Reviews

Cons

It’s collections so procedures and requirements change a lot. You just have to be willing to go with the flow.

Cons

Backstabbing managers no consistent training

Cons

Management will throw you under the bus if it means that they can save face. Been told to do numerous things by management only to be brought write up forms to sign two weeks later and admonishment. The quality assurance team is a joke. They will fail you for anything and end up taking your bonus because of it.

Cons

Management basically chooses favorites-these favorites are essentially exempted from following the same collection laws that collectors like me have to follow because we'll be let go if we don't . I'll see them break policy and be let off the hook while I may have been fired for the same infraction-not cool. Be more fair across the board with discipline, not just when it is convenient for the company

Cons

Hard to get people on phone

Cons

If you are admin or support staff you should work here for love of your job not for money. This company is so policy-driven now and they have forgotten that they have individual people working for them. There is no communication and no discussion when something new comes out that may be controversial. This is truly just a job not a career and there is no room for compassion. There is some inconsistency with the way that collection laws are supposed to be followed. If you are a high performer you will not be fired. If you are a low performer they will follow all of their policies to a tee and you will be out the door. There are people there with exactly enough absences to be fired that are walked out there are high performers there with more than twice the amount of absences that should be fired that are still there. HR is so policy-driven that they make excuses when you bring these things up. Particularly in a couple of the sites the director of the site decides what HR policies to follow and HR is just there to make sure they happen. Benefits used to be decent but aren't so much now. Can't go to HR for benefits either they will just refer you to a toll-free number in the main office where people never call you back. Or refer you to the toll free number for the company that has your benefits. When really all you want to do is talk to a person.

Cons

Goal driven and your hitting your goal relies on people answering your phone call and signing up for the program.

Cons

Management bonus structure overall work environment

Cons

Got to be on management good side to get ahead.

Cons

If you DON'T bonus you're out of a job
If you get too many marks because you forget to ask or say certain things, you get fired.