Account Control Technology Reviews | Glassdoor

Account Control Technology Reviews

Updated August 14, 2017
67 reviews

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3.8
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Account Control Technology CEO Tracey Carpentier
Tracey Carpentier
10 Ratings

67 Employee Reviews

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Pros
  • Always changing, lots of variety, fast paced and great benefits (in 7 reviews)

  • Good working environment and lots of fun activities (Fundraising, new year celebrations, monthly gatherings, ping pong table, (in 4 reviews)

Cons
  • Bonus structure always changing, Work/life balance, Unprofessional environment (in 7 reviews)

  • You will be treated like crap from management, if you aren't hired by department of education you will top out at 13 an hour (in 2 reviews)

More Pros and Cons

  1. Helpful (1)

    "Great Place for Oppotunity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Help Desk Technician in Bakersfield, CA
    Current Employee - Help Desk Technician in Bakersfield, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Account Control Technology full-time (More than 5 years)

    Pros

    I was hired on as a Debt Collector, but had hopes of doing IT work. With a great deal of luck, a position had just opened up. The team in place allowed me the opportunity to present my knowledge and willingness to learn. They took a chance on me 5 years ago and I haven't looked back. To date, ACT has been the best place of employment I've ever had the pleasure of being a part of. My IT team in particular is incredibly noteworthy for their technical ability, team rapport, and approach-ability from the user stand point.

    Cons

    It's hard to compete and stand out when your team is so innovative. They're always pushing to make themselves and the team better for our production staff and infrastructure alike. It's a great problem to have.

    Advice to Management

    Keep up the great work. We notice. You all make it easy to write a review this positive. I couldn't give an entirely 5 star review because you should always be seeking to better your self/company. So I chose 4 stars for Compensations & Benefits. My compensation isn't bad at all. If I had to ask, It would be for better benefits. Insuring a family isn't cheap, that's for sure.

    Over all, great work. Keep it up.

    Account Control Technology Response

    Jun 13, 2017 – Dir. of Talent Engagement & Culture

    Thank you for your positive review of our Bakersfield office! We love getting feedback from our current employees. I agree we have great teams! I will share your feedback with our leadership team... More


  2. "not for everybody"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Account Control Technology full-time

    Pros

    getting most weekends off is about the only pro

    Cons

    extremely stressful, goals are constantly changing so you never know what you're going to be up against for the month and if you don't meet your goal you're given a warning. Also the turn over rate of their employees is ridiculous but its all for a reason

  3. "Former Employee Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Analyst in Woodland Hills, CA
    Former Employee - Financial Analyst in Woodland Hills, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Account Control Technology full-time (More than a year)

    Pros

    No two days are the same. Work-Life Balance.

    Cons

    Salary not competitive. Unstable work environment (high turnover). Working in departmental silos.

    Advice to Management

    Hire a proper analytics team with machine learning experience.


  4. "Great health benefits, no flexibility"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Collections Specialist in Mason, OH
    Former Employee - Collections Specialist in Mason, OH
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Account Control Technology full-time (More than a year)

    Pros

    Adequate pay with competitive bonuses. Good starter job. Opportunity for advancement with promotion from within and great health and disability benefits

    Cons

    Management changes goals constantly making it hard to succeed or take pride in success. Inflexible schedule with no sick time and limited vacation.

    Advice to Management

    Focus on keeping your employees for long term instead of treating them as disposable

    Account Control Technology Response

    May 16, 2017 – Dir. of Talent Engagement & Culture

    Thank you for your review of our Mason office. We appreciate your candid feedback, I agree we have great health care and disability benefits! I will share your feedback with our Leadership team. We... More


  5. "Good Money, Good People,"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Collections Manager in Mason, OH
    Former Employee - Collections Manager in Mason, OH
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Account Control Technology full-time

    Pros

    Good bonuses, Great Co-workers, Good Location, Career advancement opportunities for those that excel, Decent training program. I believe management does want what is best for their employees, but sometimes lacks the skills to motivate ethically.

    Cons

    Bonus structure always changing, Work/life balance, Unprofessional environment. Favoritism. An unhealthy "family environment" is indoctrinated by management that is untrue and hurtful when you fall out of favor with the inside crowd, Collections

    Advice to Management

    My advice is to stop talking out of both sides of your mouth to try and motivate people. People are not pawns to be manipulated. Just be fair and honest with individuals and they will appreciate you for it. Other than that it was a wonderful learning experience for myself.

    Account Control Technology Response

    Apr 28, 2017 – Dir. of Talent Engagement & Culture

    Thank you for your review of our Mason office. We appreciate your candid feedback! I agree we have "Good bonuses, Great Co-workers, Good Location"! I will share your feedback with our Leadership... More


  6. Helpful (1)

    "ACT "Always Changing Things""

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Collections Specialist in Bakersfield, CA
    Current Employee - Collections Specialist in Bakersfield, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Account Control Technology full-time (More than a year)

    Pros

    The bonus payouts are nice. 1 hour lunches are a pro as well. Lots of incentives for hitting your goal.

    Cons

    Management is almost non-existent. It's a given that because of the job description we are verbally abused by consumers, but why do we have to take that from the people who are supposed to be our superiors? Human Resources is a joke, they look for any reason to fire people. There is also the fact that they play favorites with certain people. There is no faith in upper management other than 1 or 2 managers, but even they get backed into walls almost everyday. The parking is literally trash. Above I stated that there are incentives, but they rarely make good on any promise to give anything away when they say they are going to.

    Advice to Management

    Stop playing favorites. If you are going to enforce a policy stick to it, instead of using it as a scare tactic to get people to "behave". Human Resources should be trying to help us, not make us feel like we are about to loose our jobs. Like I said before lack of faith in management.

    Account Control Technology Response

    Apr 28, 2017 – Dir. of Talent Engagement & Culture

    Thank you for your review of our Bakersfield office. We appreciate your candid feedback! I agree we have a great bonus plan! I will share your feedback with our Leadership team. We are always... More


  7. "Awful work place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Account Control Technology full-time

    Pros

    When you get to go home at the end of the day

    Cons

    Everything about the job is a con

    Advice to Management

    Stop being rude

  8. Helpful (4)

    "It's a good work place for you if you see yourself ambitious and highly motivated for improvement"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Account Control Technology full-time (More than 3 years)

    Pros

    - Good working environment and lots of fun activities (Fundraising, new year celebrations, monthly gatherings, ping pong table, ...)
    - Friendship, respect and empathy is what you get from your co-workers. I feel so lucky with being part of this.
    - Working sessions, communications and sharing thoughts with team members to reach better results. This is how my manager leading the projects and he is always on top of it.
    - This company is financially stable and been in business for a long time.

    Cons

    - It's not always fun specially when it comes to outages.

    Account Control Technology Response

    Mar 23, 2017 – Dir. of Talent Engagement & Culture

    Thank you for your feedback! We love hearing from our current employees! I agree we do have a good working environment and awesome teams! We are always looking for ways to improve our employee... More


  9. Helpful (3)

    "Learning Something New Each Day!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Bakersfield, CA
    Current Employee - Anonymous Employee in Bakersfield, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Account Control Technology full-time (More than 5 years)

    Pros

    Legal, ethical, and profitable company

    Cons

    Polices and procedures are strict and some employees do not follow them and are not held to the standards due to outside relationships with Management.

    Advice to Management

    "People do not care about how much you know until they know how much you care" John Maxwell

    Account Control Technology Response

    Mar 28, 2017 – Dir. of Talent Engagement & Culture

    Thank you for your review of our Bakersfield, CA office -- We love hearing from our current employees! I agree we do have a legal, ethical and profitable company! I will share your feedback with our... More


  10. Helpful (5)

    "A new adventure every day"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Bakersfield, CA
    Current Employee - Anonymous Employee in Bakersfield, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Account Control Technology full-time (More than 5 years)

    Pros

    Always changing, lots of variety, fast paced and great benefits

    Cons

    Not enough vacation time for longer service employees

    Advice to Management

    Keep communication lines open to help manage through changes

    Account Control Technology Response

    Mar 20, 2017 – Dir. of Talent Engagement & Culture

    Thank you for your review of our Bakersfield office. We appreciate your feedback, and love hearing from our current employees! I agree we have great benefits! I will share your advice with our... More


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