AccountNow Reviews

Updated Nov 8, 2018

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2.2
25%
Recommend to a Friend
59%
Approve of CEO
AccountNow CEO James G. Jones (no image)
James G. Jones
5 Ratings

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  1. 4.0
    Former Employee

    Great company but now with Green Dot

    Apr 19, 2016 - CISO in Tampa, FL
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great people and well managed

    Cons

    CA location is expensive, subsidiary of Green Dot

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  2. 3.0
    Current Employee, less than 1 year

    Could've been better

    Nov 8, 2018 - Anonymous Employee in Tampa, FL
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good work environment. Great associates that worked well as a team.

    Cons

    No advancement opportunities or raises.

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  3. 1.0
    Former Contractor, less than 1 year

    Horrible Management

    Jan 11, 2017 - Customer Service Associate in San Ramon, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Our immediate supervisor in Risk Management was great. Most of the team were great team players & very helpful in the learning process .

    Cons

    The management consisted of a person that was an awful leader. This person disrespected people by calling them half a person, regularly praised their dog more than their employees, and used more threats of termination than positive reinforcement. The person only showed up once a week, so I have no idea how they even felt like they knew their team enough to speak on any of it. Nothing was worth having to work for such a person.

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  4. 1.0
    Former Employee, more than 1 year

    customer service for SUB-PRIME Banking

    Jul 13, 2015 - Customer Service in San Ramon, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    nice campus pretty trees and waterfalls

    Cons

    this was one of the worst jobs I ever had. No Support from Management. They do Not tell you that the people that get these types of accounts Cannot Qualify for a regular bank account so you have to educate consumers about Basic Banking (ie how to balance your check book!) calls were VERY ESCALATED and Management will not take a call even if customer asks for a manager. Management also would CHANGE THE SCHEDULE AND NOT TELL YOU and make you work MANDATORY OVERTIME

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    1 person found this review helpful
  5. 4.0
    Current Employee

    Nice company culture and environment

    Jul 31, 2013 -  
    Recommend
    CEO Approval
    Business Outlook

    Pros

    people are very kind, no office drama. Dynamic environment.

    Cons

    system/software issues reduce working efficiency

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  6. 1.0
    Former Employee, less than 1 year

    Risk Associate

    Aug 20, 2013 - Risk Associate in San Ramon, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    steady pay check better then being unemployed I will say that team members were very friendly and helpful I feel as if they don't realize that company are not suppose to operate in a mickey mouse way If you have no other options take the job but this is no where you can make a career

    Cons

    system not update disorganized in the department overloaded with work no 401k benefits no on sight manager , manger worked from home and only came into the office 3 days out of the month no consistency duties and job functions changed on a daily the most unprofessional working environment no merit increase

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    1 person found this review helpful
  7. 3.0
    Former Employee, more than 8 years

    An ok place

    Jul 15, 2015 - Anonymous Employee in San Ramon, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Nice co-workers and a bit laid back environment

    Cons

    Pay levels could be better

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  8. 1.0
    Former Employee, more than 3 years

    Unhealthy environment but it's a paycheck and you WILL gain excellent communication skills

    Nov 9, 2014 - Customer Service Representative in San Ramon, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    * It's a paycheck. * The benefits are not that bad. They offer 401K, medical, dental, long/short term disability and AFLAC. * They have creative activities for their holiday parties. * Lots of contests with prizes. * Whether you want to or not, you will become better at communicating. * Job is a resume builder. Looks good on your resume and is an okay place to remain while you bide your time and look for an actual good job.

    Cons

    * The new intranet site practices horrible web design navigation because the navigational buttons change for each page you are on making it difficult to find a specific page. Only excuses are given when this is brought up which is a cop-out. * A CSR should be allowed to go home with or without sick pay if they are obviously sick and their voice is distorted. * Doesn't feel like an environment where you can go to your manager and talk. * Sometimes you'll come into work and there will be 100 calls in que, Those days go by fast and are stressful because you barely get to breath in between calls. * Their Stars program (a bonus program where if your stats are #1 you'll get a cash bonus) is just a way to control people to get them to keep their stats low, but most people never win because it's too punitive. You can have the lowest stats and be disqualified because you called in sick. Even though you are disqualified, it won't pass on to the next person with the next best stats, making it even more difficult to win.

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  9. 2.0
    Former Employee

    Terrible company in many ways

    Nov 1, 2014 - Anonymous 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Location. For many east bayers it's convenient

    Cons

    Terrible management. No respect for employees. No vision Old school banker mentality

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    1 person found this review helpful
  10. 1.0
    Former Employee, more than 3 years

    Terrible

    Mar 15, 2016 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    location, if you live in the east bay

    Cons

    One of the worst places to work. Horrible management. Doesn't care about employees. glad to be gone

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