Allsup Reviews | Glassdoor

Allsup Reviews

Updated July 17, 2017
90 reviews

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2.9
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Jim Allsup
54 Ratings

90 Employee Reviews

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Pros
  • Great work/life balance and hours are excellent (in 5 reviews)

  • Good benefits, great employees, flexible schedule (in 8 reviews)

Cons
  • is untouchable, CEO has no sense of reality, max work with minimal pay, no room for advancement, multiple rounds of layoffs (in 4 reviews)

  • The customer service for the claimants is terrible (in 4 reviews)

More Pros and Cons

  1. "Reimbursement specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Reimbursement Specialist in Belleville, IL
    Current Employee - Reimbursement Specialist in Belleville, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Allsup full-time (Less than a year)

    Pros

    Great work place to work

    Cons

    Nothing bad about the workplace


  2. "claims representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Representative in Belleville, IL
    Former Employee - Claims Representative in Belleville, IL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Allsup (More than 8 years)

    Pros

    Good 401k, flex time, good PTO

    Cons

    Micromanaged and not respected by management, frequent layoffs due to company financial instability. Too many VPs and not enough workers who know the disability business.

    Advice to Management

    You have ruined this company.

  3. Helpful (2)

    "Claims Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Specialist in Swansea, IL
    Former Employee - Claims Specialist in Swansea, IL
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Allsup full-time (More than 10 years)

    Pros

    Great co-workers, life time friends, great hours, the vacation time is good after you have been there for at least five years. 401 K match for now.

    Cons

    Layoffs yearly since 2013, salaries were cut back to about 20% in March 2017 and lay offs, way to many VPs and managers, not enough regular employees or I can say to many chiefs and not enough Indians. Micro managing has gotten terrible. I was there for about fourteen years and use to love the company and going into work. Now customer service is terrible, no one can get through to us on the phone, no one calls customers back because we don't have enough people, more work and less pay for 90% of the company. It's so sad to see this happen to all the wonderful people I have grown to love there.
    You don't know from one day to the next if you will have your job, moral is terrible and the pay use to be descent but that has stopped.

    Advice to Management

    Listen to your employees, put customers first again. Try to be understanding when the moral is this low and the reasons.


  4. "Decent employer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Belleville, IL
    Former Employee - Anonymous Employee in Belleville, IL
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Allsup full-time

    Pros

    good company to work for in regards to a challenging atmosphere and great co-workers. Decent PTO and other benefits

    Cons

    The company has been stagnant in terms of business, which has caused layoffs.

    Advice to Management

    None


  5. "We work with getting or claimants social security disability, so a lot of phone and computer work."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Specialist in Belleville, IL
    Current Employee - Claims Specialist in Belleville, IL
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Allsup (More than a year)

    Pros

    You are not micro managed too much, and most of the time you can work at your own pace, as long as you get your "points" for the day

    Cons

    Not too much interaction with others besides over the phone. Also, not enough employees. A lot of the time, you are stuck doing other departments job duties due to lack of employees


  6. "Pros and Cons, But Isn't That Life?"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Belleville, IL
    Current Employee - Anonymous Employee in Belleville, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Allsup full-time (More than 3 years)

    Pros

    Good PTO, vacation time; dynamic, changing environment with opportunity for advancement; supportive environment; positive relations with coworkers, prime location; impressive additions to management

    Cons

    Misunderstandings tend to arise from miscommunication. Pay is a concern, particularly for entry-level positions. Phone calls with claimants can become monotonous. On some late afternoons, I've caught myself gazing at the clock, praying for the hands to tick faster. This is especially true around 3:00, when the workday slows and the minutes crawl by without mercy. Last thing: The fluorescent-lit cubicles are faintly reminiscent of "Office Space', but then again, no place is perfect. I actually like it here overall.

    Advice to Management

    Listen more and open the lines of communication with employees. You could benefit from their suggestions. You might be surprised to find that some of us are brighter than you think.


  7. Helpful (4)

    "Sexist manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Planning Specialist in Belleville, IL
    Former Employee - Financial Planning Specialist in Belleville, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Allsup full-time (More than 3 years)

    Pros

    I do not remember any

    Cons

    My manager was a sexist. The company is 70% female. My department was all female except myself and one other man. Our manager would ridicule us and made it known she wanted us gone. The work environment was very hostile. As soon as she took over the department I started looking for a new job. Luckily I found one and enjoy it very much.

    Advice to Management

    Micromanagement culture leads to low employee satisfaction generally. Need to diversify revenue away from the core business that is largely dependent on the SSA.

  8. Helpful (1)

    "Not looking too promising..."

    StarStarStarStarStar
    Former Employee - Anonymous Employee in Belleville, IL
    Former Employee - Anonymous Employee in Belleville, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Allsup full-time (More than 8 years)

    Pros

    I made lasting friendships with several of my coworkers throughout the years. Also the amount of PTO was decent as well.

    Cons

    This company used to be a place I enjoyed working for. Now, everyone is looking for a way out. The customer service for the claimants is terrible. Management piles on more and more responsibilities and do not show their appreciation. The company is terribly micromanaged, making employees feel undervalued. The CEO has no clue what is really going on because management is too afraid to tell him the truth. In my opinion, this company won't last much longer. I'm glad I was finally able to find another job.

    Advice to Management

    Listen to your employees and stop treating them like they were children.


  9. "Admin Assistant"

    StarStarStarStarStar
    Current Employee - Administrative Assistant in Belleville, IL
    Current Employee - Administrative Assistant in Belleville, IL

    I have been working at Allsup full-time (More than 5 years)

    Pros

    Good benefits, great employees, flexible schedule

    Cons

    poor turn around for claimants


  10. Helpful (1)

    "Beware the annual layoffs!!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims in Belleville, IL
    Current Employee - Claims in Belleville, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Allsup full-time (More than 5 years)

    Pros

    Nice People, nice buildings, good training.

    Cons

    Beware layoffs, they happen every 2 years and at least 50 people are let go. If you get hired expect 8-10 years to get promoted. When company is profitable the company spends money with reckless abandon instead of saving and preparing for lean years. Salary is about 80% of national averages.

    Advice to Management

    Management needs to listen to low level employees and save money better.


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