Auto Credit Express Reviews | Glassdoor

Auto Credit Express Reviews

Updated August 7, 2017
18 reviews

Filter

Filter

Full-timePart-time

2.4
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
(no image)
CEO
0 Ratings

18 Employee Reviews

Sort: PopularRatingDate

  1. "Working at ACE"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Social Media Strategist in Auburn Hills, MI
    Former Employee - Social Media Strategist in Auburn Hills, MI
    Recommends
    Negative Outlook

    I worked at Auto Credit Express full-time (More than a year)

    Pros

    Supervisors gave us a lot of room to grow and pushed us to do our best work. Good work was recognized and applauded. Flexibility to work from home in certain circumstances. Great place to work if looking for experience and skill-building.

    Cons

    Management was sketchy sometimes. Supervisors weren't always honest. My supervisor sat me down to ask me about my ideas for the company, and then proceeded to present my ideas as his own to the team. I did stand up for myself and my ideas, but struggled to trust anyone after that.

    Advice to Management

    Send yourself and your employees to conferences and workshops to increase knowledge and skills. Be honest and uphold integrity with personal ideas that employees choose to share. Focus less on money and more on work-life balance and employee satisfaction.


  2. "Former Employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at Auto Credit Express full-time (More than 3 years)

    Pros

    Learned about shopping for vehicles on the internet.

    Cons

    Met some good people but Internet Brands, the new owners of the company are cold and heartless!!!!

  3. "Only If You Really Need a Job."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at Auto Credit Express full-time (More than a year)

    Pros

    None at all. None Whatsoever.

    Cons

    The owners, the management, the cronyism, the nepotism, the high turnover rate, the amount of work you do for the little pay that you get, the politically conservative ethos of the company (maybe a pro if you love The Nuge and hate book lernin'), and the awful company culture.


  4. Helpful (1)

    "People are disposable."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Auburn Hills, MI
    Former Employee - Manager in Auburn Hills, MI
    Doesn't Recommend
    Negative Outlook

    I worked at Auto Credit Express full-time (More than a year)

    Pros

    Fast paced and can learn alot in a short time.

    Cons

    People are disposable here. They get you in for a minimal salary, get the greatness out of you, and then let you go and replace you with a $10/hour employee to manage your contribution.

    If your not in the "Friends and Family" plan, your time here is very limited.

    Advice to Management

    Treat people like you want to be treated and you will be more successful


  5. Helpful (2)

    "False Promises, Fake Company Culture, Lies, and Terrible Leadership"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in Auburn Hills, MI
    Former Employee - Sales Representative in Auburn Hills, MI
    Doesn't Recommend
    Negative Outlook

    I worked at Auto Credit Express full-time (More than a year)

    Pros

    A good earning potential for the right person, mostly good co-workers, and decent technology.

    Cons

    Constant changes to structure and pay plans that only benefits the few in leadership roles. Daily fearmongering of staff over everything. Belittling of those that make mistakes or don't perform "like so and so" in front of everyone.

    Advice to Management

    The only reason good people stay and put up with your horrible treatment is that they are making decent money. The ones that are not, leave and go make money somewhere else. You should either change the way you deal with staff or give them more money so the beatings are worth staying. If not, you will continue to lose good people like you already have. I hope the new owners in California are paying close attention to what the local senior leadership is doing.


  6. Helpful (1)

    "Horrible Place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in Rochester Hills, MI
    Former Employee - Account Executive in Rochester Hills, MI
    Doesn't Recommend
    Negative Outlook

    I worked at Auto Credit Express full-time (More than a year)

    Pros

    The people were great there

    Cons

    Didn't pay what the offer letter stated. Commission was not what was said at the interview. Management says they'll fire you all the time

    Advice to Management

    If you put something in writing you should honor it


  7. "Bait and switch agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    Pros

    discounts at local car dealership that owner affiliated with

    Cons

    Agents are calling back people desperate for auto financing and using language like we can get them approved when in fact it is just a referral service to dealership that specialize in bad credit financing.

    Advice to Management

    Be honest with agents about the job description and what services are being offered by the company.

  8. "Professional Development"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Auburn Hills, MI
    Former Employee - Anonymous Employee in Auburn Hills, MI
    Recommends
    Positive Outlook

    I worked at Auto Credit Express full-time (More than a year)

    Pros

    Great place to grow and learn more about marketing, customer service, and B2B

    Cons

    not really any cons other than the pay for entry level


  9. "review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Waterford, MI
    Current Employee - Customer Service Representative in Waterford, MI
    Recommends
    Positive Outlook

    I have been working at Auto Credit Express full-time (Less than a year)

    Pros

    A great place to work

    Cons

    There are no cons with this company

    Advice to Management

    Absolutely


  10. "Left to be SAHM, really liked this company."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Support in Auburn Hills, MI
    Former Employee - Customer Support in Auburn Hills, MI
    Recommends
    Positive Outlook

    I worked at Auto Credit Express full-time (Less than a year)

    Pros

    Friendly and welcoming work environment. Lots of little treats provided randomly. No one breathes down your neck. Management is understanding and reasonable about family emergencies and obligations.

    Cons

    The five9 system is terrible. Pay wasn't that great but the environment made up for it.

    Advice to Management

    Keep treating your employees with respect and appreciation.


Showing 18 of 18 reviews
Reset Filters