Baker Installations Reviews | Glassdoor

Baker Installations Reviews

Updated December 5, 2016
26 reviews

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Full-time Part-time

2.7
Star Star Star Star Star
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Frederick Baker
14 Ratings

26 Employee Reviews

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  1. "Cable Installation"

    Star Star Star Star Star
    Former Employee - Cable Technician in Canonsburg, PA
    Former Employee - Cable Technician in Canonsburg, PA
    Approves of CEO

    I worked at Baker Installations full-time (Less than a year)

    Pros

    Nice people and easy to work with!

    Cons

    Long hours almost no time to do anything else but work!


  2. "When some say, "You didn't build that" The Baker Boys did, with true American Grit!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Employee in Philadelphia, PA
    Current Employee - Employee in Philadelphia, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Baker Installations full-time (More than 5 years)

    Pros

    No cost ride to and from work. Flexible scheduling. Satisfying work. Tools and training provided. Excellent experienced Managers who have actually completed THOUSANDS of work orders! Able to inspire greatness with coaching, developing, inspiring, hands on approach. Inclusive workplace that is fair and proud to represent work force. A ONE THOUSAND DOLLAR REFERRAL BONUS! Great place to really show your craftsmanship and attention to details.

    Cons

    Clients can be unreasonable at times, which can be persuaded to a Win-Win with the experience of the Managers. Unable to control the weather. Unable to control others, but with a profound positive approach to anything undesirable, YOU, can easily overcome many objections, as people just want to be satisfied and listened to.

    Advice to Management

    Continue to grow and enhance skill sets of all techs. Stay looking ahead for opportunities thru technology, like Optical Network Maintenance, network management, system/network security, Cloud Storage Options, un-hackable severs, and plant stability. Help Clients do more for less with encryption and modulation to get more with the limited bandwidth that most Clients have. Continue to provide a GREAT PLACE TO WORK!


  3. Helpful (3)

    "The. Worst. Job. I. Ever. Had!!!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cable Technician in Cleveland, OH
    Former Employee - Cable Technician in Cleveland, OH
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Baker Installations full-time (Less than a year)

    Pros

    None. I've noticed some reviews have included being given a work truck and gas card as pros but since you can't use your work truck off hours and the gas card for your own vehicle, i just view them as tools.

    Cons

    The three months I spent at Baker felt more like three years. In that short span of time two people quit and two were fired, so turnover is high and understandably so. Management is dishonest, incompetent and self serving. Expect to work between 60-75 hrs a week, so forget any kind of social life. Training is inadequate and the jobs you are given Time Warner in house doesn't want because there in low income and public housing areas.
         Pay is hourly with a chance to bonus if you complete a certain number of weekly units and meet Bakers BS metrics. In other words, don't expect to bonus out for your first few months or even longer. You will be charged for any lost or stolen equipment so be careful. One misplaced cable box can cost $500 or more and Baker will take every penny out of your paycheck, even though all equipment is insured. As for equipment, the boxes are never programmed at the shop so a lot of time is wasted on job sites waiting for modems and cable boxes to download software, making your day longer. There are no paid holidays and benefits are mediocre.
         Take this job if you are in desperate of a paycheck but get out once you find a better job, which should be easy, like I did.

    Advice to Management

    Stop taking advantage of and ripping off your employees by charging them for misplaced items.


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  5. Helpful (1)

    "Cable Tech"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cable Tech in Cleveland, OH
    Current Employee - Cable Tech in Cleveland, OH
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Baker Installations full-time (Less than a year)

    Pros

    Good people, but really out for themselves. Company vehicle, no gas on your dime.

    Cons

    Invest your pay check into gear you need to make money for them. Not into your life or family. Plus no life because of hours and faulty time warner equipment. Time Warner pushes the jobs they don't want for their in house techs on Baker. Plus crap pay for what is expected...

    Advice to Management

    Pay your employees more for their efforts and risks, give better time frames, up unit pay, money and time off is far from worth the work put in, and time away from home. Plus lack of holidays...


  6. Helpful (1)

    "Depends where you work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technician/Lead Tech in Meadville, PA
    Former Employee - Technician/Lead Tech in Meadville, PA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Baker Installations full-time (More than 5 years)

    Pros

    Pennsylvania was a great place to work. Short ours great pay with bonus. Columbus terrible long hours less pay bonus.

    Cons

    Doesn't really care about its employees. They have a group mentality that you all do wrong when one person does something wrong. People call off sick you have to cover the load.

    Advice to Management

    How are different markets so different to work for.


  7. Helpful (3)

    "Do not believe a word they say"

    Star Star Star Star Star
    Former Employee - Cable Installer in Harrisburg, PA
    Former Employee - Cable Installer in Harrisburg, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    free coffee, health insurance, gas card

    Cons

    they wont give you the right tools to do the job safely and correctly, they lie about bonuses and how much you will make, there are NO raises ever, and NO ONE gets bonuses, they are ran by a bunch of idiots and liars, buck passers, management is only concerned with making themselves look good and will change their story to suit their own agenda, they want you to load and unload ALL Equipment everyday, using dilapidated carts you will scan in your boxes each morning then take the same boxes out to your truck, half the boxes dont work, EVERY job you get WILL be completely different than the work order says, Comcast gives them the jobs no one else want,

    Advice to Management

    trust your techs, stop pretending that bonuses exist, stop pretending you care about your employees


  8. Helpful (1)

    "Hard Work, LOW pay ... ZERO work-life balance..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Installation Technician in Pittsburgh, PA
    Former Employee - Installation Technician in Pittsburgh, PA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Baker Installations full-time (More than a year)

    Pros

    Working with some genuinely GOOD people ... and others, Not so much.
    Company truck is nice, but when they require you to travel to ANYWHERE and EVERYWHERE to accomplish your tasks, 4WD would make sense... but too expensive, so techs just have to "deal with it".

    Cons

    Pay is ridiculously low for everything they expect you to do, in the weather conditions they expect you to do it in and in the unrealistic timeframes it is expected to be completed in...
    Honestly, too many Cons to really keep listing... DO NOT WORK HERE.

    Advice to Management

    Like it would make a difference... Management could care less about their employees... They are extensions of tools to them.


  9. Helpful (5)

    "Sick Juice"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cable Installer in Hazleton, PA
    Current Employee - Cable Installer in Hazleton, PA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Baker Installations full-time (More than 3 years)

    Pros

    -Pay (Good money to be made)
    -Seniority is the advancement so enjoy it as much as possible.

    Cons

    -Benefits
    -Advancement Opportunity
    -Communication Failure
    -Contradiction (For Ex.- Accomplish more units in less time.... but be safe!)

    Advice to Management

    Put a greater effort into strengthening your web of communication between corporate, regional heads, market heads, system supervisor and lead, down to individual tech. Network your company into a single economic structure rather than free floating satellite systems independent of each other and many issues would be resolved.


  10. Helpful (2)

    "another cable job around the corner"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cable Installer in Columbus, OH
    Former Employee - Cable Installer in Columbus, OH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Baker Installations full-time (More than a year)

    Pros

    working alone and not by your boss

    Cons

    no family life, work work work

    Advice to Management

    listen to the co workers they run the company


  11. Helpful (1)

    "A Good Example Where Upper Management DOES NOT CARE About The People In the Field!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Warehouse Supervisor in Lorton, VA
    Former Employee - Warehouse Supervisor in Lorton, VA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Baker Installations full-time (More than a year)

    Pros

    If they have an opening they will take you right away.

    Cons

    If you are not upper management in PA, you are just another employee to them.

    Advice to Management

    Remember the folks in the field who make your company happen. I remember when you came to our Lorton, VA location, you didn't even bother to talk to the cable technicians who make your business. You only cared about the people who worked in the office.


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