No organization whatsoever. Your input is not valid, though they repeatedly say it is. Flat hierarchy translates in the office to: no one is sure of their position. Only very few people have studied insurance, and nobody can answer questions without uncertainty. There is no prior training concerning insurance and you enter without knowing anything about Medicaid or any other public benefits. There is no one to look up to for knowledge because there is only a very basic understanding of what is being done. Most of the time, employees are asked to figure out how to accomplish enrollments and other services on the job without any guidance.
Too much personal business is brought in from the outside, which adds to an already very stressful position and takes away from the productivity of the customer service. Though the product they advertise sounds like it's helping people (Medicaid enrollments as well as enrollments into other public benefits) there is no training that is dedicated to conducting enrollments. Working as a call center representative was like working as a middleman, and many times I felt my work was unnecessary. It's hard to move up and achieve personal goals when everyone is struggling to achieve a goal they are not sure they can fulfill, and it's best to invest your talents in other opportunities if you can find them.
