BestMark Reviews

Updated Dec 25, 2019

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3.3
63%
Recommend to a Friend
100%
Approve of CEO
BestMark CEO Dana Stetzer
Dana Stetzer
5 Ratings
Pros
  • "BestMark has always provided me with flexibility, supplemental income, and a much needed opportunity to work from home(in 6 reviews)

  • "This company lets you choose which mystery shopping job you'd like to shop(in 6 reviews)

Cons
  • "However, I've gotten hundreds of dollars of stuff from them over the years from being a mystery shopper(in 5 reviews)

  • "As a part-time QA Editor, my main frustration was with the amount I was getting paid per project versus the work that I put in(in 4 reviews)

More Pros and Cons
  1. Helpful (1)

    "Fast-Paced, Flexible, and Fun Work Environment"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Project Manager/Implementation Consultant in Saint Cloud, MN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at BestMark full-time for more than 3 years

    Pros

    I started as a part-time Quality Assurance Editor and was then promoted to my current full-time position of Implementation Project Coordinator. In my role, I create and manage project materials and support our growing number of QA Editors and Mystery Shoppers. Some pros of working for BestMark: -Flexibility: As a QA Editor, you can take as little or as much work as you like. You are paid per project, which gives you a lot of control over how much you can make depending on your schedule with another job, school, etc. As a full-time salaried employee, there is still a great deal of flexibility, within reason, as long as you are reliable and accountable. -WFH Policy: All QA Editors work remotely, which is a huge bonus for a part-time job. For the in-house staff, there are several reasons why we may need to work from home occasionally or on a scheduled basis, such as due to long commute times or inclement weather, and BestMark is great at recognizing and accommodating that as well. All in-house staff have the ability to remote access their work computer and documents. -Busy Environment: There is always something to do, someone who needs help, a new client to set up, an email to respond to, and the list goes on. You're never bored, and there is plenty of opportunity to learn and take on a variety of projects. The staff is also very supportive of each other and will take the time to teach you something new or answer questions, so that you are able to do more on your own. -Transparent Business Model: We have regular company meetings for in-house staff, during which management presents and explains business-related progress, growth, goals, upcoming events, and even opportunities for improvement. We are encouraged to ask questions, and management is very open about where we are now as well as where we want to be.

    Cons

    -As a part-time QA Editor, my main frustration was with the amount I was getting paid per project versus the work that I put in. That said, management is very fair about taking this into consideration, and we do have processes in place to accommodate for projects that take more time than initially anticipated. You do need to be proactive about requesting additional pay in these instances, though. -When I first started as a full-time employee, there was not a lot of training in place. Fortunately, I was already familiar with the BestMark system and writing style from my QA position, so I was able to self-teach myself through trail-and-error for some things. I was also very proactive about asking for help (and then taking notes to ensure I could do it on my own in the future). New employees must have this proactive and quick-learning mentality. Although the staff is always willing to help and answer questions, none of us really have the time to teach the same task multiple times over.

  2. "Bad place to be"

    1.0
    Current Employee - Shopman in Irvington, NJ

    I have been working at BestMark full-time for more than 3 years

    Pros

    Decent pay and Easy Job

    Cons

    Hostile Work Environment and Neglect of Safety

    Continue reading

  3. Helpful (1)

    "Great experience!"

    5.0
    Former Employee - Quality Assurance Editor 
    Recommends

    I worked at BestMark full-time for more than a year

    Pros

    Flexible. Can take as much work as is available.

    Cons

    Could pay better for work done.

  4. Helpful (2)

    "Digital Surveys"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - MS Survey in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at BestMark part-time for more than a year

    Pros

    Work at your own pace. Visit great places to dine.

    Cons

    Travel is not included sometimes.

    Continue reading
  5. Helpful (1)

    "Great experience being a Quality Editor for BestMark!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Quality Editor in Country Lane Manufactured Home Park, MN
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at BestMark part-time for more than 5 years

    Pros

    BestMark has always provided me with flexibility, supplemental income, and a much needed opportunity to work from home. The internal contacts I regularly work with are friendly and organized. I am very thankful for BestMark and would recommend the organization to anyone!

    Cons

    I don't any idea for this position

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  6. Helpful (5)

    "Fun and Challenging Place to Work"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Project Manager in Minnetonka, MN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at BestMark full-time for more than 10 years

    Pros

    We are helping companies across the country to understand the experience of their customers and to ensure they are getting the best customer service possible. Through the data and knowledge our mystery shops provide to our clients, we are making the world a little better every day! We are tight company where everyone knows your name and your work is seen by everyone every day. When you excel at what you do, it doesn't go unnoticed! There is lots of laughter and humility amongst our coworkers and we truly enjoy working together to create something original and exceptional for our clients.

    Cons

    You must be self-motivated to get your work done because we don't micromanage you, so if you are not a natural go-getter this may not be for you.

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  7. Helpful (2)

    "Wonderful experience working at BestMark."

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at BestMark

    Pros

    While working at BestMark, I felt my thoughts and opinions mattered and were taken into consideration when decisions were made. Although the company is going through a lot of changes, there are some exciting opportunities ahead! I'm truly grateful for the experience I had at BestMark.

    Cons

    Nothing I can think of.

    Continue reading
  8. Helpful (2)

    "Scheduler / Project Manager"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at BestMark full-time

    Pros

    At this point, I have a hard time thinking of any.

    Cons

    There is a power hierarchy where client managers are treated much better, even though we are all equal according to the CEO. Be prepared to no longer have a work/life balance. You will work weekends, over time and essentially have to be on call at any moment. They give you outrageous clients to handle with strict rules and expect them to be completed by deadline, even though they aren't loaded into the system on time. Even if the client load is too much or the client was loaded into the system late or incorrectly, it will be your fault that it wasn't completed on time. If you receive a shopper email outside of your work hours, you are still expected to have answered it. Company morale is at an all-time low because of over-working and under-paying. The tools given to you to complete your task such as the campaign system hardly ever work properly.

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    BestMark Response

    Snr Field Operations Manager

    BestMark does indeed have a large workload thanks to a continually growing client list who is confident that our team is the best in the business for quality and completion rate. That speaks volumes about the outstanding work that our operations team, including our scheduler/project managers, does day in and day out. BestMark has embarked on a long term plan to move the company to what we are affectionately calling “BestMark 2.0” It is a plan to improve and expand almost every aspect of the company, from our CX product offerings, to our technology, to our shopper experience, to our processes and internal operations. Our shoppers can see examples of this in the launch of our phone/web only tab and our move to digital payments. There is so much more in the works! There is still a lot of work to do and this change is not without its pain. BestMark sincerely appreciates its operations team and its continual demonstration of dedication to our clients. We will continue moving to BestMark 2.0 including further empowering our scheduler/project managers with solid processes and tools so that they can execute with confidence. If you are seeking a position at a company that is fast-paced, committed to client satisfaction, and on a path for growth and innovation, consider BestMark.

  9. Helpful (3)

    "It's good for extra money"

    4.0
    Former Employee - Anonymous Employee 

    I worked at BestMark part-time

    Pros

    Fast payments for work performed

    Cons

    Not enough jobs to go around for everyone

  10. Helpful (2)

    "Avoid at all costs"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Quality Assurance Editor 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at BestMark part-time for more than 3 years

    Pros

    None at all. Don't work for these people!

    Cons

    The company is an organizational dumpster fire with poor communication, substandard pay and unclear expectations. Management's attitude is brittle and cowardly.

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    BestMark Response

    Director of Client & CX Solutions Development

    BestMark appreciates all feedback and makes a point to address any and all concerns from our valued employees, contractors, and shopper panel members. I'd like to reach out to you directly to address your comments posted above. Please call me (Dana Stetzer) at 952-922-2205 to discuss. Thanks!

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