BestMark Reviews | Glassdoor

BestMark Reviews

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Found 53 reviews

2.7
StarStarStarStarStar
Rating TrendsRating Trends
40%
Recommend to a Friend
44%
Approve of CEO
BestMark CEO Ann Jennings
Ann Jennings
28 Ratings
Pros
  • "The job was remote, so I could work from home(in 4 reviews)

  • "They are one of the fastest paying Mystery Shopping companies out there(in 4 reviews)

Cons
  • "It's generally not an office culture which supports a work/life balance(in 3 reviews)

  • "Pay is nowhere near enough for what you have to do (Most shops take around 2 hours to complete the shop and questionnaire)(in 4 reviews)

More Pros and Cons
  1. Helpful (1)

    Great and easy to work with

    StarStarStarStarStar
      Current Employee - Anonymous Employee 

      I have been working at BestMark part-time

      Pros

      Easy to work with staff, and very fast communication

      Cons

      there are none at this time

    • Scheduler / Project Manager

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Anonymous Employee 
      Doesn't Recommend
      Negative Outlook
      No opinion of CEO

      I worked at BestMark full-time

      Pros

      At this point, I have a hard time thinking of any.

      Cons

      There is a power hierarchy where client managers are treated much better, even though we are all equal according to the CEO. Be prepared to no longer have a work/life balance. You will work weekends, over time and essentially have to be on call at any moment. They give you outrageous clients to handle with strict rules and expect them to be completed by deadline, even though they aren't loaded into the system on...

      Show More

      Advice to Management

      Pay more attention to your scheduling deparment. They are the true backbone of your company. They are tired and miserable and one instance away from all quitting.

      BestMark Response

      November 8, 2018Snr Field Operations Manager

      BestMark does indeed have a large workload thanks to a continually growing client list who is confident that our team is the best in the business for quality and completion rate. That speaks volumes about the outstanding work that our operations team, including our scheduler/project ...

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    • Helpful (1)

      It's good for extra money

      StarStarStarStarStar
        Former Employee - Anonymous Employee 

        I worked at BestMark part-time

        Pros

        Fast payments for work performed

        Cons

        Not enough jobs to go around for everyone

      • Avoid at all costs

        StarStarStarStarStar
        • Overall
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Former Employee - Quality Assurance Editor 
        Doesn't Recommend
        Negative Outlook
        No opinion of CEO

        I worked at BestMark part-time for more than 4 years

        Pros

        None at all. Don't work for these people!

        Cons

        The company is an organizational dumpster fire with poor communication, substandard pay and unclear expectations. Management's attitude is brittle and cowardly.

        Advice to Management

        Accept feedback without assigning someone to provide rebuttals to negative statements. Then again, it gives one an accurate impression of just how unprofessional this company is.

      • Helpful (3)

        Fun for a while

        StarStarStarStarStar
        • Overall
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Former Employee - Mystery Shopper in Dayton, OH
        Recommends
        Neutral Outlook
        Disapproves of CEO

        I worked at BestMark part-time for more than 2 years

        Pros

        Easy work You decide where to shop Pick your own schedule Mystery shopping is fun Can get some restaurant shops for date nights

        Cons

        Difficulty canceling shops Small reimbursement for in-depth research questions Overall though a easy way to earn a little bit of side cash.

      • Helpful (3)

        Quality Assurance Editor

        StarStarStarStarStar
        • Overall
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Former Employee - Anonymous Employee 
        Doesn't Recommend
        Approves of CEO

        I worked at BestMark part-time

        Pros

        The job was remote, so I could work from home.

        Cons

        Heavy emphasis on part-time-- I often only got 2-3 hours of work a week, which didn't really make me think it was worth my time.

        BestMark Response

        March 1, 2018Account Executive

        Hello! Thank you for your feedback. As clearly communicated consistently throughout the application, hiring, training and work distribution stages, BestMark’s at-home Quality Editor position is a by-the-piece, part-time position; work flow does fluctuate and specific hours of work ...

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      • great pay doing something you love

        StarStarStarStarStar
        • Overall
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Current Employee - Anonymous Employee 
        Recommends
        Positive Outlook
        Disapproves of CEO

        I have been working at BestMark part-time

        Pros

        if you love shopping then this is for you

        Cons

        non cons at the time

      • Helpful (1)

        Former Contractor

        StarStarStarStarStar
        • Overall
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Former Employee - Crossing Guard in Odessa, TX
        Doesn't Recommend
        Negative Outlook
        No opinion of CEO

        I worked at BestMark part-time for more than 4 years

        Pros

        Was enjoyable for the first year, after that horrible.

        Cons

        Very horrible editors and team! I found a part time job within (1) day after they kicked me out of there system. Don't have to pay taxes and don't have any editors to answer to and treat me with disrespect. Make better money!!!!

        Advice to Management

        You need to take better time for the contracter and just don't kick them out of the system for no reason! The editors need to have better respect for the shopper and work with the shoppers!

      • Helpful (2)

        Good

        StarStarStarStarStar
        • Overall
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Current Employee - Anonymous Employee 
        Recommends
        Positive Outlook
        Approves of CEO

        I have been working at BestMark part-time

        Pros

        Good company to work for

        Cons

        takes a long time to get paid

        Advice to Management

        Give people their money quicker

      • Helpful (6)

        Takes too long to get reimbursed or paid

        StarStarStarStarStar
        • Overall
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Current Employee - Anonymous Employee in Cheyenne, WY
        Doesn't Recommend
        Negative Outlook
        Disapproves of CEO

        I have been working at BestMark part-time for more than 2 years

        Pros

        Get services and meals free

        Cons

        Takes forever to get reimbursed after submitting your receipts.

      Found 53 reviews