BestMark Reviews | Glassdoor

BestMark Reviews

Updated October 29, 2018
53 reviews

Filter

Filter


2.8
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
(no image)
Ann Jennings
28 Ratings

Employee Reviews

Sort: PopularRatingDate

Pros
  • "The job was remote, so I could work from home" (in 4 reviews)

  • "They are one of the fastest paying Mystery Shopping companies out there" (in 4 reviews)

Cons
  • "It's generally not an office culture which supports a work/life balance" (in 3 reviews)

  • "Pay is nowhere near enough for what you have to do (Most shops take around 2 hours to complete the shop and questionnaire)" (in 4 reviews)

More Pros and Cons

  1. Helpful (1)

    "Great and easy to work with"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at BestMark part-time

    Pros

    Easy to work with staff, and very fast communication

    Cons

    there are none at this time


  2. "Scheduler / Project Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at BestMark full-time

    Pros

    At this point, I have a hard time thinking of any.

    Cons

    There is a power hierarchy where client managers are treated much better, even though we are all equal according to the CEO.

    Be prepared to no longer have a work/life balance. You will work weekends, over time and essentially have to be on call at any moment.

    They give you outrageous clients to handle with strict rules and expect them to be completed by deadline, even though they aren't loaded into the system on time.

    Even if the client load is too much or the client was loaded into the system late or incorrectly, it will be your fault that it wasn't completed on time.

    If you receive a shopper email outside of your work hours, you are still expected to have answered it.

    Company morale is at an all-time low because of over-working and under-paying.

    The tools given to you to complete your task such as the campaign system hardly ever work properly.

    Advice to Management

    Pay more attention to your scheduling deparment. They are the true backbone of your company. They are tired and miserable and one instance away from all quitting.

    BestMark Response

    Nov 8, 2018 – Snr Field Operations Manager

    BestMark does indeed have a large workload thanks to a continually growing client list who is confident that our team is the best in the business for quality and completion rate. That speaks volumes... More

  3. Helpful (1)

    "It's good for extra money"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at BestMark part-time

    Pros

    Fast payments for work performed

    Cons

    Not enough jobs to go around for everyone


  4. "Avoid at all costs"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Quality Assurance Editor
    Former Employee - Quality Assurance Editor
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at BestMark part-time (More than 3 years)

    Pros

    None at all. Don't work for these people!

    Cons

    The company is an organizational dumpster fire with poor communication, substandard pay and unclear expectations. Management's attitude is brittle and cowardly.

    Advice to Management

    Accept feedback without assigning someone to provide rebuttals to negative statements. Then again, it gives one an accurate impression of just how unprofessional this company is.


  5. Helpful (2)

    "Fun for a while"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Mystery Shopper in Dayton, OH
    Former Employee - Mystery Shopper in Dayton, OH
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at BestMark part-time (More than a year)

    Pros

    Easy work
    You decide where to shop
    Pick your own schedule
    Mystery shopping is fun
    Can get some restaurant shops for date nights

    Cons

    Difficulty canceling shops
    Small reimbursement for in-depth research questions
    Overall though a easy way to earn a little bit of side cash.


  6. Helpful (3)

    "Quality Assurance Editor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Approves of CEO

    I worked at BestMark part-time

    Pros

    The job was remote, so I could work from home.

    Cons

    Heavy emphasis on part-time-- I often only got 2-3 hours of work a week, which didn't really make me think it was worth my time.

    BestMark Response

    Mar 1, 2018 – Account Executive

    Hello! Thank you for your feedback. As clearly communicated consistently throughout the application, hiring, training and work distribution stages, BestMark’s at-home Quality Editor position is a... More


  7. "great pay doing something you love"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at BestMark part-time

    Pros

    if you love shopping then this is for you

    Cons

    non cons at the time

  8. "Former Contractor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Crossing Guard in Odessa, TX
    Former Employee - Crossing Guard in Odessa, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at BestMark part-time (More than 3 years)

    Pros

    Was enjoyable for the first year, after that horrible.

    Cons

    Very horrible editors and team! I found a part time job within (1) day after they kicked me out of there system. Don't have to pay taxes and don't have any editors to answer to and treat me with disrespect. Make better money!!!!

    Advice to Management

    You need to take better time for the contracter and just don't kick them out of the system for no reason! The editors need to have better respect for the shopper and work with the shoppers!


  9. "Good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at BestMark part-time

    Pros

    Good company to work for

    Cons

    takes a long time to get paid

    Advice to Management

    Give people their money quicker


  10. Helpful (5)

    "Takes too long to get reimbursed or paid"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Cheyenne, WY
    Current Employee - Anonymous Employee in Cheyenne, WY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at BestMark part-time (More than a year)

    Pros

    Get services and meals free

    Cons

    Takes forever to get reimbursed after submitting your receipts.