Cover image for BestMark
Logo

BestMark

Is this your company?

BestMark

Add a Review

BestMark Reviews

Updated Nov 7, 2023

Verify your email to use filters. Having problems? Resend email
Found 67 of over 123 reviews
2.2
42% Recommend to a Friend
31% Approve of CEO

Found 65 of over 123 reviews

2.2
42%
Recommend to a Friend
31%
Approve of CEO
BestMark President and CEO Ann Jennings (no image)
Ann Jennings
3 Ratings

What are your colleagues talking about?

Find your exclusive Company Bowl™ on Community. Join the hottest conversation with your colleagues anonymously.
Join the Conversation

Top Review Highlights by Sentiment

Excerpts from user reviews, not authored by Glassdoor

Pros
Cons

Ratings by Demographics

Want more options?

This rating reflects the overall rating of BestMark and is not affected by filters.

    1. 5.0
      Jul 24, 2019
      Project Manager/Implementation Consultant
      Current Employee, more than 3 years
      Saint Cloud, MN
      Recommend
      CEO Approval
      Business Outlook

      Pros

      I started as a part-time Quality Assurance Editor and was then promoted to my current full-time position of Implementation Project Coordinator. In my role, I create and manage project materials and support our growing number of QA Editors and Mystery Shoppers. Some pros of working for BestMark: -Flexibility: As a QA Editor, you can take as little or as much work as you like. You are paid per project, which gives you a lot of control over how much you can make depending on your schedule with another job, school, etc. As a full-time salaried employee, there is still a great deal of flexibility, within reason, as long as you are reliable and accountable. -WFH Policy: All QA Editors work remotely, which is a huge bonus for a part-time job. For the in-house staff, there are several reasons why we may need to work from home occasionally or on a scheduled basis, such as due to long commute times or inclement weather, and BestMark is great at recognizing and accommodating that as well. All in-house staff have the ability to remote access their work computer and documents. -Busy Environment: There is always something to do, someone who needs help, a new client to set up, an email to respond to, and the list goes on. You're never bored, and there is plenty of opportunity to learn and take on a variety of projects. The staff is also very supportive of each other and will take the time to teach you something new or answer questions, so that you are able to do more on your own. -Transparent Business Model: We have regular company meetings for in-house staff, during which management presents and explains business-related progress, growth, goals, upcoming events, and even opportunities for improvement. We are encouraged to ask questions, and management is very open about where we are now as well as where we want to be.

      Cons

      -As a part-time QA Editor, my main frustration was with the amount I was getting paid per project versus the work that I put in. That said, management is very fair about taking this into consideration, and we do have processes in place to accommodate for projects that take more time than initially anticipated. You do need to be proactive about requesting additional pay in these instances, though. -When I first started as a full-time employee, there was not a lot of training in place. Fortunately, I was already familiar with the BestMark system and writing style from my QA position, so I was able to self-teach myself through trail-and-error for some things. I was also very proactive about asking for help (and then taking notes to ensure I could do it on my own in the future). New employees must have this proactive and quick-learning mentality. Although the staff is always willing to help and answer questions, none of us really have the time to teach the same task multiple times over.

      2
      1. 1.0
        Nov 7, 2023
        Senior Editor
        Current Employee, more than 3 years
        Minnetonka, MN
        Recommend
        CEO Approval
        Business Outlook

        Pros

        You can work from home.

        Cons

        They are dishonest and don't care about individuals - they are in it for the money!

      2. Join the BestMark team
        See Our Latest Jobs
        1. 3.0
          Jul 30, 2022
          Mystery Shopper
          Current Employee, more than 8 years
          Minneapolis, MN
          Recommend
          CEO Approval
          Business Outlook

          Pros

          The shops are fun to do. The survey is easy to fill out.

          Cons

          Some of the instructions are long. The pay has been taking longer than expected.

          1. 1.0
            Aug 22, 2022
            Mystery Shopper
            Former Employee, less than 1 year
            Allentown, PA
            Recommend
            CEO Approval
            Business Outlook

            Pros

            You will come to appreciate any other job like never before, for the simple fact that any other job will pay you

            Cons

            No interaction whatsoever with company management, no phone number where you can speak with someone, anyone - and e-mails go basically ignored. Have not seen a single pay check and it has been over 2 months.

            1
            1. 2.0
              Jun 22, 2022
              Mystery Shopper
              Current Employee, less than 1 year
              Arlington, VA
              Recommend
              CEO Approval
              Business Outlook

              Pros

              Simple web site to use

              Cons

              Terribly slow to pay, all the while they use your credit and you pay interest

              1. 5.0
                Jan 8, 2016
                Operations Coordinator
                Current Employee
                Minnetonka, MN
                Recommend
                CEO Approval
                Business Outlook

                Pros

                There are so many great reasons to work with BestMark, but the main reason for me is the culture of creating success: for our clients, within the company itself, and for our shoppers. We have an extremely strong vision for our clients, and everyone here strives to create this success on a daily basis. This process is by no means easy, and every day is a challenge, but the people who work here excel in this type of fast-paced environment. We are all from very different backgrounds and we all wear a variety of different hats, which leads to growth within the company because of the necessary cross-training. Another pro is that BestMark looks at the variety of skills with which each person comes to the company, and they can see success. In my case, I came to this company with an extremely diverse work background that didn't really "fit" into a specific job description; however, I have been very fortunate to work with others who are giving of their time and knowledge to help me grow.

                Cons

                This is an extremely complex industry, and this fast-paced environment where multi-tasking is expected is not for everyone. Part of employees' cross-training may consist of some things that they don't really want to do, but this training is necessary in order to grasp what the company needs to succeed.

                3
                1. 3.0
                  Jul 8, 2021
                  Mystery Shopper
                  Current Employee, more than 3 years
                  Chicago, IL
                  Recommend
                  CEO Approval
                  Business Outlook

                  Pros

                  Freedom to self assign yourself for audits

                  Cons

                  low pay for shops done.

                  1
                  1. 5.0
                    Jan 19, 2016
                    Mystery Shopper
                    Current Employee
                    Warren, MI
                    Recommend
                    CEO Approval
                    Business Outlook

                    Pros

                    They pay fast. The instructions have been 99.9% clear. In the past 6 years I've only been docked $2 for an error. It's an easy way to get free oil changes and tire rotations. When they offer restaurant dines, the restaurants are nice.

                    Cons

                    I have never been able to stay within the budget allowed by Bestmark, for example, when they offered $50 reimbursement for a mystery dine at a restaurant, the lowest possible price I could find to meet the requirements cost me a total of $56, so I was $6 out of my own pocket. (However, I did get $50 worth of a free meal so I can't complain). There has only been one time I disagreed with the company. They told me to go to a particular website, and it was an alias that forwarded to the actual domain. On the form, they ask what website did you go to, and I put the actual domain, and I got docked $2 for writing that rather than the alias domain in the instructions; this is somewhat of a trick question. However, I've gotten hundreds of dollars of stuff from them over the years from being a mystery shopper. I have never been scammed.

                    8
                    1. 1.0
                      Sep 17, 2021
                      Secret Shopper
                      Current Employee, less than 1 year
                      Recommend
                      CEO Approval
                      Business Outlook

                      Pros

                      there are no pros. While it seems easy you will find they do not pay.

                      Cons

                      Inability to receive payment. Had several shops that are still due payment but the pay date has come and gone and the payment department does not answer. Absolutely no response and no payment more than a month later.

                      3
                      1. 5.0
                        Nov 13, 2015
                        Regional Scheduler
                        Former Employee, more than 1 year
                        Minnetonka, MN
                        Recommend
                        CEO Approval
                        Business Outlook

                        Pros

                        -Promotes from within. -Recognizes potential. -On the job training. -Willing to overlook minimal experience and gives each employee a chance to prove their work ethic and drive. -Feels like a family environment. Prior to being hired on with BestMark I had no outbound call center experience, nor did I have a college degree. These things have restricted me in the past from finding employment, but BestMark overlooked that and allowed me to prove myself as a valuable asset to the company. Within the first five months I was promoted and know it was because they saw my potential and believed in what I could be, not what I was. I've learned many versatile skills in sales, marketing, and administrative areas that I will no doubt be able to carry with me into my future career. I've worked for a handful of good companies throughout my twenties however BestMark was the first employer who looked at me like a valuable member of a team, rather than just another employee. Always encouraging, supporting (even through my mistakes), and pushed me to be the best I could be and that to me is priceless.

                        Cons

                        Every employee from the bottom up will wear many different hats. To some that is valuable on the job training however for those of you that don't do well with multitasking then this may not be the company culture for you.

                        1
                      Viewing 1 - 10 of 65 Reviews
                      </>Embed

                      BestMark Reviews FAQs

                      BestMark has an overall rating of 2.2 out of 5, based on over 123 reviews left anonymously by employees. 42% of employees would recommend working at BestMark to a friend and 21% have a positive outlook for the business. This rating has decreased by -10% over the last 12 months.

                      According to anonymously submitted Glassdoor reviews, BestMark employees rate their compensation and benefits as 1.9 out of 5. Find out more about salaries and benefits at BestMark. This rating has decreased by -5% over the last 12 months.

                      42% of BestMark employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated BestMark 2.8 out of 5 for work life balance, 2.2 for culture and values and 2.2 for career opportunities.

                      According to reviews on Glassdoor, employees commonly mention the pros of working at BestMark to be management, career development, culture and the cons to be benefits .

                      Popular Conversations

                      Interview Tips

                      Feel free to post any interview questions you might be asked and I’ll help you compose an effective response :)

                      Customer Service

                      can you give me some tips on how to successfully pass an interview for a customer service job as a 17 years old?

                      1
                      0 Comments

                      HR Generalist

                      If asked what type of management style to you prefer? How do you feel about micromanagement? How do you answer this professionally? Nobody likes micromanagement so why ask? Maybe bc the manager there does?

                      4
                      2 Comments

                      Morgan Stanley

                      In an interview is it a good practice to draw examples for answering situational questions from the most recent and relevant experience or should I draw examples from other previous experiences as well?

                      3
                      0 Comments

                      Glassdoor has 123 BestMark reviews submitted anonymously by BestMark employees. Read employee reviews and ratings on Glassdoor to decide if BestMark is right for you.