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Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "Great Work/Life Balance, as you can work from home." (in 6 reviews)
- "Good side money job to have, nice management." (in 3 reviews)
- "Low pay and for April shop I await payment end of June" (in 10 reviews)
- "This place is unorganized as a company and have to many managers trying to run the company." (in 2 reviews)
- "Had several shops that are still due payment but the pay date has come and gone and the payment department does not answer." (in 2 reviews)
- "They do NOT like to allow employees time off, every time you request it you have to give an in" (in 2 reviews)
Ratings by Demographics
This rating reflects the overall rating of BestMark and is not affected by filters.
- 5.0Jul 24, 2019Project Manager/Implementation ConsultantCurrent Employee, more than 3 yearsSaint Cloud, MN
I started as a part-time Quality Assurance Editor and was then promoted to my current full-time position of Implementation Project Coordinator. In my role, I create and manage project materials and support our growing number of QA Editors and Mystery Shoppers. Some pros of working for BestMark: -Flexibility: As a QA Editor, you can take as little or as much work as you like. You are paid per project, which gives you a lot of control over how much you can make depending on your schedule with another job, school, etc. As a full-time salaried employee, there is still a great deal of flexibility, within reason, as long as you are reliable and accountable. -WFH Policy: All QA Editors work remotely, which is a huge bonus for a part-time job. For the in-house staff, there are several reasons why we may need to work from home occasionally or on a scheduled basis, such as due to long commute times or inclement weather, and BestMark is great at recognizing and accommodating that as well. All in-house staff have the ability to remote access their work computer and documents. -Busy Environment: There is always something to do, someone who needs help, a new client to set up, an email to respond to, and the list goes on. You're never bored, and there is plenty of opportunity to learn and take on a variety of projects. The staff is also very supportive of each other and will take the time to teach you something new or answer questions, so that you are able to do more on your own. -Transparent Business Model: We have regular company meetings for in-house staff, during which management presents and explains business-related progress, growth, goals, upcoming events, and even opportunities for improvement. We are encouraged to ask questions, and management is very open about where we are now as well as where we want to be.
-As a part-time QA Editor, my main frustration was with the amount I was getting paid per project versus the work that I put in. That said, management is very fair about taking this into consideration, and we do have processes in place to accommodate for projects that take more time than initially anticipated. You do need to be proactive about requesting additional pay in these instances, though. -When I first started as a full-time employee, there was not a lot of training in place. Fortunately, I was already familiar with the BestMark system and writing style from my QA position, so I was able to self-teach myself through trail-and-error for some things. I was also very proactive about asking for help (and then taking notes to ensure I could do it on my own in the future). New employees must have this proactive and quick-learning mentality. Although the staff is always willing to help and answer questions, none of us really have the time to teach the same task multiple times over.2
- 3.0Jul 30, 2022Mystery ShopperCurrent Employee, more than 8 yearsMinneapolis, MN
The shops are fun to do. The survey is easy to fill out.
Some of the instructions are long. The pay has been taking longer than expected.
- 1.0Aug 22, 2022Mystery ShopperFormer Employee, less than 1 yearAllentown, PA
You will come to appreciate any other job like never before, for the simple fact that any other job will pay you
No interaction whatsoever with company management, no phone number where you can speak with someone, anyone - and e-mails go basically ignored. Have not seen a single pay check and it has been over 2 months.1
- 5.0Jan 8, 2016Operations CoordinatorCurrent EmployeeMinnetonka, MN
There are so many great reasons to work with BestMark, but the main reason for me is the culture of creating success: for our clients, within the company itself, and for our shoppers. We have an extremely strong vision for our clients, and everyone here strives to create this success on a daily basis. This process is by no means easy, and every day is a challenge, but the people who work here excel in this type of fast-paced environment. We are all from very different backgrounds and we all wear a variety of different hats, which leads to growth within the company because of the necessary cross-training. Another pro is that BestMark looks at the variety of skills with which each person comes to the company, and they can see success. In my case, I came to this company with an extremely diverse work background that didn't really "fit" into a specific job description; however, I have been very fortunate to work with others who are giving of their time and knowledge to help me grow.
This is an extremely complex industry, and this fast-paced environment where multi-tasking is expected is not for everyone. Part of employees' cross-training may consist of some things that they don't really want to do, but this training is necessary in order to grasp what the company needs to succeed.3
- 5.0Jan 19, 2016Mystery ShopperCurrent EmployeeWarren, MI
They pay fast. The instructions have been 99.9% clear. In the past 6 years I've only been docked $2 for an error. It's an easy way to get free oil changes and tire rotations. When they offer restaurant dines, the restaurants are nice.
I have never been able to stay within the budget allowed by Bestmark, for example, when they offered $50 reimbursement for a mystery dine at a restaurant, the lowest possible price I could find to meet the requirements cost me a total of $56, so I was $6 out of my own pocket. (However, I did get $50 worth of a free meal so I can't complain). There has only been one time I disagreed with the company. They told me to go to a particular website, and it was an alias that forwarded to the actual domain. On the form, they ask what website did you go to, and I put the actual domain, and I got docked $2 for writing that rather than the alias domain in the instructions; this is somewhat of a trick question. However, I've gotten hundreds of dollars of stuff from them over the years from being a mystery shopper. I have never been scammed.8
- 1.0Sep 17, 2021Secret ShopperCurrent Employee, less than 1 year
there are no pros. While it seems easy you will find they do not pay.
Inability to receive payment. Had several shops that are still due payment but the pay date has come and gone and the payment department does not answer. Absolutely no response and no payment more than a month later.3
- 5.0Nov 13, 2015Regional SchedulerFormer Employee, more than 1 yearMinnetonka, MN
-Promotes from within. -Recognizes potential. -On the job training. -Willing to overlook minimal experience and gives each employee a chance to prove their work ethic and drive. -Feels like a family environment. Prior to being hired on with BestMark I had no outbound call center experience, nor did I have a college degree. These things have restricted me in the past from finding employment, but BestMark overlooked that and allowed me to prove myself as a valuable asset to the company. Within the first five months I was promoted and know it was because they saw my potential and believed in what I could be, not what I was. I've learned many versatile skills in sales, marketing, and administrative areas that I will no doubt be able to carry with me into my future career. I've worked for a handful of good companies throughout my twenties however BestMark was the first employer who looked at me like a valuable member of a team, rather than just another employee. Always encouraging, supporting (even through my mistakes), and pushed me to be the best I could be and that to me is priceless.
Every employee from the bottom up will wear many different hats. To some that is valuable on the job training however for those of you that don't do well with multitasking then this may not be the company culture for you.1
BestMark Reviews FAQs
BestMark has an overall rating of 2.2 out of 5, based on over 123 reviews left anonymously by employees. 42% of employees would recommend working at BestMark to a friend and 21% have a positive outlook for the business. This rating has decreased by -10% over the last 12 months.
42% of BestMark employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated BestMark 2.8 out of 5 for work life balance, 2.2 for culture and values and 2.2 for career opportunities.