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BetterHelp Reviews

Updated Oct 15, 2021

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Found 84 of over 227 reviews

4.1
83%
Recommend to a Friend
83%
Approve of CEO
BetterHelp Founder Alon Matas
Alon Matas
46 Ratings
Pros
  • "You can take on as many or as few clients as you wish, set your own hours, and work from home--very flexible(in 16 reviews)

  • "Good people to work with, lot of good projects, very good work life balance(in 6 reviews)

  • Cons
  • "Low pay for the years of experience(in 17 reviews)

  • "Some aspects of client contracting are outside the view of the providers so client expectations and therapist availability do not match up(in 14 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

    Ratings by Demographics

    This rating reflects the overall rating of BetterHelp and is not affected by filters.

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    1. 5.0
      Current Employee, less than 1 year

      Amazing Place to Work!

      Oct 12, 2021 - Full Stack Web Developer 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Incredible company culture! This is a real team where everyone supports and values one another. Every single interaction I've had with a teammate has been positive -- even when I've messed something up, the response is always understanding and encouragement. The benefits and compensation are absolutely extraordinary, but you can't put a price on having a work family like this one.

      Cons

      No major cons. They are always working in improvements to their processes and systems, in a careful and thoughtful way.

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    2. 2.0
      Current Employee, more than 1 year

      OK Place to work, great flexibility, low paperwork

      Oct 15, 2021 - Mental Health Counselor/Psychotherapist 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      This is a site where you don't have to worry about formal assessments, tons of paperwork, billing, etc.

      Cons

      We are not allowed to diagnose or do testing which limits our range of services. We are not given client information other than name, location, and reason for services (very basic). We are not paid very well, they limit sessions to 45 minutes of paid time and pay $30 per hour, so 8 hours of therapy is only 6 hours of pay. We can only schedule on the hour - no back to back.

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    3. What people are saying about BetterHelp

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      Depression/Anxiety Talk

      1m

      an 

      Associate Attorney

      Seeking suggestions. I don’t think I’ll find a therapist locally because almost all therapists in my area work in groups that strictly follow the same program and style. I’ve tried a few - it feels robotic. I also don’t like BetterHelp and similar platforms due to many reasons that aren’t important. Basically, I need an individual therapist who does video sessions. How can I find someone? Issues: my life and relationship are in the gutter due to my job and my self hatred.

      6

      2 Comments

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    4. 2.0
      Current Employee

      If therapy were run like a call center.

      Oct 12, 2021 - Mental Health Therapist 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      You can work from home and set your own hours. Support team is responsive. Lots of referrals.

      Cons

      EMR consists of a notepad... It may or may not save your notes. You will need to make your own templates and find another way to keep them in a HIPPA compliant manner. You don't have access to needed client information like last name or DOB. Clients can also go by any name they want. No compensation for working on notes outside of session. The traditional 50 min hour is for 10 min of note taking and prep for the next session. Not on Betterhelp. They allow you to take out of state clients but there is no way for a therapist licensed in more than one state to configure it for their states of licensure. There is no checking to see if you can take out of state clients and it's up to the clinician to determine if they can take a client across state lines. Unless you read up on it, it appears they check this for you. They provide metrics but they don't make sense. For example, if you have say... 100 responses and it averages to 3 out of 5... the next time you check there are 4 new responses and you are now averaging with 104 responses at 4.5 out of 5. How would 4 reviews change this metric so significantly? Maybe it resets and only counts newer responses? The pay scale is unnecessarily misleading, complex, and low pay. Below is a breakdown... It may not be precise but it gives the point across. The pay is based on tiers that increases biased on how many minutes you log in session. There is no payment for the time it takes to do notes/treatment plans/intake assessments if it is not typed during session. There is some pay for responding to clients messages but it's not good. 60 words read = 1 min, 60 typed = 2 min. If it's not balanced it is not paid. So you can't type an essay to a client and expect that to count. You are paid for each min of session up to 45 min per client per day. I am used to working on a per session basis... so here is the breakdown. First 5 hours $30 per hour = 6.7 sessions $22.50 per session Next 5 hours $35 per hour = 13.3 sessions $24.38 per session Next 5 hours $40 per hour = 20 sessions $26.25 per session Next 5 hours $45 per hour = 26.7 sessions $28.13 per session Next 5 hours $50 per hour = 33.3 sessions $30.00 per session Next 5 hours $55 per hour = 40 sessions $31.88 per session Next 5 hours $60 per hour = 46.7 sessions $33.75 per session Next 5 hours $70 per hour = 53.3 sessions $36.09 per session Next 5 hours $70 per hour = 60 sessions $37.92 per session This averages to $22.50 - 37.92 per session. There is also a health stipend that you can use for anything you want. $650 AFTER you have been doing 120 hours per month for 2 months. 120 hours *60 min = 7200 min. 7200 min /45 min = 160 sessions. 160 sessions / 4.35 = 37 sessions a week. 650 stipend / 37 = 17.56 First 5 hours $35.42 per hour = 6.7 sessions $40.07 per session Next 5 hours $40.42 per hour = 13.3 sessions $41.94 per session Next 5 hours $45.42 per hour = 20 sessions $43.81 per session Next 5 hours $50.42 per hour = 26.7 sessions $45.69 per session Next 5 hours $55.42 per hour = 33.3 sessions $47.56 per session Next 2.7 hours $60.42 per hour = 37 sessions $49.44 per session Next 2.3 hours $55 per hour = 40 sessions $31.88 per session Next 5 hours $60 per hour = 46.7 sessions $33.75 per session Next 5 hours $70 per hour = 53.3 sessions $36.09 per session Next 5 hours $70 per hour = 60 sessions $37.92 per session This averages to $40.07 - 49.44 per session if you maintain the hours required for the health stipend. Once over that requirement it will not increase base pay.

      1 person found this review helpful
    5. 3.0
      Current Employee

      Great freedom mediocre pay

      Oct 14, 2021 - Licensed Marriage and Family Therapist (LMFT) in San Jose, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      As many clients as you want. Brilliant platform, no documentation or diagnosis required. Just see the clients.

      Cons

      Pay is fairly poor. You have to have a huge caseload to make a living wage, at least in CA

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    6. 3.0
      Former Contractor, more than 1 year

      competing against yourself

      Oct 3, 2021 - Therapist 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      I guess it pays the bills.

      Cons

      There is no time for breaks or for any emotional well being here. You are paid by how much you work, meaning the more clients you take on---the more you make per hour. The benefits that once were (such as those for retaining clients) are gone. This is a client mill.

      3 people found this review helpful
    7. 5.0
      Current Employee, less than 1 year

      Great place and Amazing people.

      Sep 7, 2021 - Full Stack Software Engineer in Mountain View, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - Very helpful people to work with, amazing senior engineers who provide great help to the new joiners like me. Managers always encourage. - Great perks and benefits - Great work from home support - The best work-life balance I have ever had in my career.

      Cons

      None except the health insurance can be better.

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      1 person found this review helpful
    8. 4.0
      Current Contractor, more than 1 year

      Plus and minus

      Sep 28, 2021 - Therapist in Vancouver, WA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      can work from home and choose your own schedule, no billing to deal with, bonus for insurance if you work over 120 hrs a month, access to free personal therapy

      Cons

      Pressure to be available to clients on off days, they do not take insurance, lower pay compared to private practice, pressure to have more on a caseload

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      1 person found this review helpful
    9. 5.0
      Current Employee, less than 1 year

      Excellent place to work

      Sep 13, 2021 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - Cares about employees mental health as much and their clients - Welcoming employees - Open opportunities for engineering/career growth - Great work/life balance

      Cons

      - Received higher compensation from other competitors, but culture and work/life balance greatly outweighed competing offer

      1 person found this review helpful
    10. 4.0
      Current Contractor, more than 1 year

      Great Place to Work

      Oct 3, 2021 - Therapist 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Easy user interface Robust counselor support forums High pay

      Cons

      Limited customer support for therapist issues. Most of the replies are copy/paste and don't even address the issue.

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      1 person found this review helpful
    11. 2.0
      Current Contractor

      Too much work

      Oct 5, 2021 - Therapist 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      flexibility, autonomy and easy hiring process

      Cons

      unethical practices as they service people all over the world

      1 person found this review helpful
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