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      BetterHelp

      Part of Teladoc Health

      Engaged Employer

      BetterHelp reviews

      3.7

      68% would recommend to a friend

      (183 total reviews)
      avatar

      Fernando Madeira

      79% approve of CEO

      72% positive business outlook

      Ratings by demographic groups

      BetterHelp has an employee rating of 3.7 out of 5 stars, based on 183 company reviews on Glassdoor which indicates that most employees have a good working experience there. The BetterHelp employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      183 reviews
      5.0
      May 28, 2026

      Flexible hours, steady flow of clients, feel supported.

      Counselling therapist
      Recommend
      CEO approval
      Business Outlook

      Pros

      I love the flexibility to choose my own hours and the amount I can do. I can work from home and generally receive a steady flow of clients. The resources on BetterHelp are extremely helpful for working with clients (i.e. activity sheets to use in sessions, CPD to enhance my learning, free personal therapy for therapists. Clients can choose to have sessions via video, telephone or texting, all of which I enjoy doing, although my preference is video. The pay is quite acceptable when you consider you don't need to advertise, suitable clients are found for you, depending on your preference and experience. You don't even need your own website (although I choose to have one) and CPD is available for free.

      Cons

      Sometimes there may be some technical glitches but these are few and far between and this is something that can happen on any platform. As with face-to-face counselling, sometimes you may not match well with a client but this is easily rectified by BetterHelp and the client can choose another therapist. It's good to know that they have a choice because the client is the most important person in therapy.

      Viewing 1 - 3 of 183 Reviews
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      ReviewsBetterHelp reviews

      Glassdoor has 1,136 BetterHelp reviews submitted anonymously by BetterHelp employees. Read employee reviews and ratings on Glassdoor to decide if BetterHelp is right for you.