Biscom Reviews | Glassdoor

Biscom Reviews

Updated March 2, 2017
11 reviews

Filter

Filter

Full-time Part-time

2.3
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
(no image)
Donald Dunning
9 Ratings

11 Employee Reviews

Sort: Popular Rating Date

  1. "Earn and learn, determination pays off"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support Engineer in Chelmsford, MA
    Current Employee - Technical Support Engineer in Chelmsford, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Biscom full-time (More than 5 years)

    Pros

    Hard work and determination does not go unnoticed.

    This company is very family-oriented. The atmosphere fosters learning and teaching. If you're an enthusiastic learner, work for this company. There's no shortage in experience. Know right questions to ask and when to ask them, and you'll most likely end up with much more than you bargain for. All the tools you need to learn anything are all available -- just ask.

    If you're experienced in your field, there's no shortage on challenges! You'll have fun solving problems here and your opinions about any matter are well received.

    Cons

    This company is very departmentally siloed which is a challenge in completing tasks that require multi-departmental effort.

    Don't expect to travel much in support or engineering. Working from home is not an option unless you're putting in extra hours.

    Advice to Management

    Keep up the great work!

    Focus more on the company's core message which is "innovation." Employees are full of ideas. Listen and invest on those ideas.


  2. Helpful (3)

    "Incompetent CISO and upper management in general"

    Star Star Star Star Star
    • Senior Management
    Current Employee - Anonymous Employee in Chelmsford, MA
    Current Employee - Anonymous Employee in Chelmsford, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Biscom (More than 3 years)

    Pros

    1) Decent pay
    2) Nice people
    3) Easy job!

    Cons

    1) Incompetent upper management

    Except for the Chief Information Security Officer (CISO) the other Biscom employees are very nice and are competent for the most part. My issue with the CISO is that he seems to lack key technical knowledge in areas that I feel a competent CISO should have. For example, he appeared to be lost when we discussed basic security topics such as VLAN Hopping attacks and memory-scraping malware. I was surprised.

    Overall I think Biscom is a decent company that provides a decent service; however, I personally feel that they should empty-out some of their upper management such as their current CISO and bring in more competent folks.

    Advice to Management

    Read the cons.


  3. Helpful (3)

    "Surprised this company is still in business"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inside Sales in Chelmsford, MA
    Former Employee - Inside Sales in Chelmsford, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Biscom full-time (More than 5 years)

    Pros

    Pros were some of the people I worked with, some who have moved on. Not on this list are SK Ho and Don Dunning. The sales team is cool. same with engineering. marketing is awful.

    Cons

    When I worked at Biscom everyday seemed like 10.Everyone was board and looking for something to do. Interactions with S.K Ho were almost always about $ and why you hadn't' saved the company more $. Don Dunning is a uber-high strung, type-A personality who always seems like he's going to lose his job. Double D, as he was called would be better suited for an Executive Assistant role where he can manage SK's calendar. The sales team does a good job under Neal who is a good guy. Marketing at Biscom is an absolute joke. SK Ho won't spend the right amount of money to build effective programs. Incredibly poor run company that doesn't deserve the time of hard working people who want to make a difference.

    Advice to Management

    FIRST STEP: ElIMINATE DON DUNNING's position immediately. Replace him with someone with poise, confidence and an understanding of executive responsibilities.This is not a joke. He does so much damage to Biscome through inaction and nervousness that he's lost confidence iin those around him. SK Needs to step away from the business - he's a small-mind man and the company needs a global executive to help growth this company. SK has run out of value.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    "Arrogant Management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Chelmsford, MA
    Current Employee - Manager in Chelmsford, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Biscom full-time

    Pros

    Very laid back and not much going on. Lacking accountability, which means you can get away with many 'action items'.

    Cons

    Management is very arrogant and hold to their own views and beliefs, there is no consultation from their part because they think they know everything.

    Advice to Management

    Expose yourself to employees and listen to what they have to say.


  6. Helpful (5)

    "Cheap Owner, and Lack of Investment in Employees"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Engineer in Chelmsford, MA
    Current Employee - Engineer in Chelmsford, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Biscom full-time (More than 3 years)

    Pros

    -Work/life balance is great. No need to work overtime or weekends ever.
    -Two bonuses a year. (Though these may be going away shortly after the decrease in payouts to employees...)
    -Most employees are nice and friendly.
    -Hard to get fired.
    -Summer company outing is nice change of pace during the summer and a good team bonding event.

    Cons

    -Underpaid employees
    -Lack of training, and documentation for new hires.
    -Owner of the company is very cheap when it comes to hours. If you're not at your desk, then you are not working mentality.
    -No room for growth. Upper management tends to be in charge and roles never change, while younger people in the company stay at lower levels
    -No pay raise unless you specifically ask, and sometimes you actually have to fight even if you have great reasons and accomplishments on why you should receive a raise.
    -No work from home allowed.
    -Sales people run this company and are allowed to get away with pretty much anything. Support personal tend to take the brunt of the sales work and do a lot of what is outside of their job description.
    -No clear vision for Biscom, holding onto existing customers and trying to sell them another product is not a good idea. Reach and and get new customers and expand your customer base.
    -Employee morale/environment are starting to turn bleak. Everyone seems to be just showing up for their paycheck. Empty cubicles and lack of any personality to the office decor.

    Advice to Management

    Communication. There seems to be a lot of disconnections between teams and this often hurts the product in the long run. Invest in your employees, and they will in turn invest in the company. Being cheap to your employees actually hurts their will to stay, and work hard....


  7. "Biscom is a great company!"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support Engineer in Chelmsford, MA
    Current Employee - Technical Support Engineer in Chelmsford, MA
    Recommends
    No opinion of CEO

    Pros

    I've learned countless technologies working for this company. The atmosphere is very laid-back and learning on the job is encouraged. The company is very understanding when it comes to personal problems, and they will support you in every way possible. They reward you for hard work and show appreciation. They treat employees like family.

    Cons

    Needs work on having formal processes/procedures. Some colleagues have had problems getting raises. The upper management will sometimes assume certain employee's are not contributing enough without actually having all of the facts.

    Advice to Management

    The leadership in Biscom is doing great, however - they could improve relations with employees by being a bit more trusting when it comes to employees contributing enough.


  8. "Stable"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    Stable, conservative company. Typically allow you to do your job without too much supervision.

    Cons

    Can be boring. Very little upside or growth opportunities. Very little vision, or marketing imagination. Some people are given special privileges.


  9. Helpful (4)

    "Terrible company to work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    It's difficult to get fired and management is hands off. The owner has no idea what I even do

    Cons

    You will never get a promotion or raise, unless you spend years brown nosing. The pay is way below market rate, but their mentality is if you don't like it, leave. The penny pinching is ridiculous. You will be spoken to for taking an extra ten minutes at lunch, but not for staying late. Management thinks that your paycheck is a gift that you should be thankful for.

    Advice to Management

    Care about your business, not your paycheck. You will spend a dollar to save a dime at the detriment to your workers, who are the ones responsible for your revenue in the first place. Keep your ears open and your mouths shut. All your good talent is leaving in droves. It is 2016, not 1986. Get with the times. You're old and it shows. You're coasting on old IP and refuse to even patch common bugs. Quit trying to extract every dime out of everything. Your product and branding are cheap.


  10. Helpful (1)

    "Management"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    There is nothing to say here

    Cons

    some have been there to long,time to go.

    Advice to Management

    get some new people


  11. "Not a bad place to work & learn"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer
    Current Employee - Software Engineer
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Biscom full-time (More than 8 years)

    Pros

    You learn alot by doing things beyond your job description. Small company, most coworkers are nice and helpful. Hard to get fired.

    Cons

    Company hires people with talent and fails to use input successfully. The smartest employees leave after a few years. No clear career path. Bad internal technology that needs to be updated. Admins overextend themselves because people don't take advantage of internal systems. Multiple, unintegrated tracking systems for engineering. Many empty cubes, empty white walls. Company is stingy with coffee, paid paternity/maternity leave. Working from home is not allowed unless bad snow storm.

    Advice to Management

    Invest in R&D to make company more modern, make software more user-friendly, integrate software into other platforms


Showing 11 of 11 reviews
Reset Filters