Biscom Reviews | Glassdoor

Biscom Reviews

Updated August 8, 2017
14 reviews

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2.9
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Donald Dunning
11 Ratings

14 Employee Reviews

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  1. Helpful (1)

    "Fantastic Place to Work, Learn & Grow"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I have been working at Biscom full-time (More than 10 years)

    Pros

    I'm a long time employee and have nothing but positives to say about this company. No company is perfect but this company is close. A company that's been in business this long at this level in this day and age is hard to come by. Salaries are decent and bonus payouts have never been missed and they have profit sharing which is frequently contributed to. The company as a whole tries to stay current with technology and adequately equips people with what they need to do their jobs.

    I find the people that complain are people that either have a poor attitude to begin with or have an agenda or simply don't want to work hard and expect things to be handed to them. This is a solid & stable company that cares about its employees and I for one am very thankful and appreciative to be here

    Cons

    Things at times can get very busy

    Advice to Management

    Hold the steady hand on the rudder and continue hiring more people and growing the company!


  2. Helpful (1)

    "Moving in the right direction"

    StarStarStarStarStar
    Current Employee - Anonymous Employee in Chelmsford, MA
    Current Employee - Anonymous Employee in Chelmsford, MA

    I have been working at Biscom full-time (More than 5 years)

    Pros

    - Definite changes in company culture for the better
    - Flexible and accomodating
    - Can easily find answers to questions
    - People are very nice
    - Company get-togethers twice a year and larger focus on community service activities

    Cons

    Some people wear too many hats and you can end up with a "too many cooks in the kitchen" situation.

    Advice to Management

    Keep making strides in this positive direction and be sure to listen to the employees and take some of their suggestions into account.

  3. Helpful (1)

    "Nice place to work, good people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Engineer in Chelmsford, MA
    Current Employee - Engineer in Chelmsford, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Biscom full-time (More than 5 years)

    Pros

    Company cares about its employees.
    Culture is changing for the better - more emphasis on process, better communication, metrics.
    Product Management team is expanding which helps.
    Nice people to work with - always easy to find someone to help out.
    Very accommodating for family/personal issues.

    Cons

    Too many projects to work on, splitting engineers between multiple areas, feels like you're pulled in several directions at once.

    Advice to Management

    Being recognized for hard work is improving - keep doing it. Feels like there's not enough awareness of the company, even though we've been around for many years. Build more bridges between groups.


  4. Helpful (4)

    "Incompetent CISO and upper management in general"

    StarStarStarStarStar
    • Senior Management
    Current Employee - Anonymous Employee in Chelmsford, MA
    Current Employee - Anonymous Employee in Chelmsford, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Biscom (More than 3 years)

    Pros

    1) Decent pay
    2) Nice people
    3) Easy job!

    Cons

    1) Incompetent upper management

    Except for the Chief Information Security Officer (CISO) the other Biscom employees are very nice and are competent for the most part. My issue with the CISO is that he seems to lack key technical knowledge in areas that I feel a competent CISO should have. For example, he appeared to be lost when we discussed basic security topics such as VLAN Hopping attacks and memory-scraping malware. I was surprised.

    Overall I think Biscom is a decent company that provides a decent service; however, I personally feel that they should empty-out some of their upper management such as their current CISO and bring in more competent folks.

    Advice to Management

    Read the cons.


  5. Helpful (3)

    "Surprised this company is still in business"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inside Sales in Chelmsford, MA
    Former Employee - Inside Sales in Chelmsford, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Biscom full-time (More than 5 years)

    Pros

    Pros were some of the people I worked with, some who have moved on. Not on this list are SK Ho and Don Dunning. The sales team is cool. same with engineering. marketing is awful.

    Cons

    When I worked at Biscom everyday seemed like 10.Everyone was board and looking for something to do. Interactions with S.K Ho were almost always about $ and why you hadn't' saved the company more $. Don Dunning is a uber-high strung, type-A personality who always seems like he's going to lose his job. Double D, as he was called would be better suited for an Executive Assistant role where he can manage SK's calendar. The sales team does a good job under Neal who is a good guy. Marketing at Biscom is an absolute joke. SK Ho won't spend the right amount of money to build effective programs. Incredibly poor run company that doesn't deserve the time of hard working people who want to make a difference.

    Advice to Management

    FIRST STEP: ElIMINATE DON DUNNING's position immediately. Replace him with someone with poise, confidence and an understanding of executive responsibilities.This is not a joke. He does so much damage to Biscome through inaction and nervousness that he's lost confidence iin those around him. SK Needs to step away from the business - he's a small-mind man and the company needs a global executive to help growth this company. SK has run out of value.


  6. "Stable"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    Stable, conservative company. Typically allow you to do your job without too much supervision.

    Cons

    Can be boring. Very little upside or growth opportunities. Very little vision, or marketing imagination. Some people are given special privileges.


  7. Helpful (4)

    "Terrible company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    It's difficult to get fired and management is hands off. The owner has no idea what I even do

    Cons

    You will never get a promotion or raise, unless you spend years brown nosing. The pay is way below market rate, but their mentality is if you don't like it, leave. The penny pinching is ridiculous. You will be spoken to for taking an extra ten minutes at lunch, but not for staying late. Management thinks that your paycheck is a gift that you should be thankful for.

    Advice to Management

    Care about your business, not your paycheck. You will spend a dollar to save a dime at the detriment to your workers, who are the ones responsible for your revenue in the first place. Keep your ears open and your mouths shut. All your good talent is leaving in droves. It is 2016, not 1986. Get with the times. You're old and it shows. You're coasting on old IP and refuse to even patch common bugs. Quit trying to extract every dime out of everything. Your product and branding are cheap.

  8. Helpful (1)

    "Arrogant Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Chelmsford, MA
    Current Employee - Manager in Chelmsford, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Biscom full-time

    Pros

    Very laid back and not much going on. Lacking accountability, which means you can get away with many 'action items'.

    Cons

    Management is very arrogant and hold to their own views and beliefs, there is no consultation from their part because they think they know everything.

    Advice to Management

    Expose yourself to employees and listen to what they have to say.


  9. Helpful (5)

    "Cheap Owner, and Lack of Investment in Employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Engineer in Chelmsford, MA
    Current Employee - Engineer in Chelmsford, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Biscom full-time (More than 3 years)

    Pros

    -Work/life balance is great. No need to work overtime or weekends ever.
    -Two bonuses a year. (Though these may be going away shortly after the decrease in payouts to employees...)
    -Most employees are nice and friendly.
    -Hard to get fired.
    -Summer company outing is nice change of pace during the summer and a good team bonding event.

    Cons

    -Underpaid employees
    -Lack of training, and documentation for new hires.
    -Owner of the company is very cheap when it comes to hours. If you're not at your desk, then you are not working mentality.
    -No room for growth. Upper management tends to be in charge and roles never change, while younger people in the company stay at lower levels
    -No pay raise unless you specifically ask, and sometimes you actually have to fight even if you have great reasons and accomplishments on why you should receive a raise.
    -No work from home allowed.
    -Sales people run this company and are allowed to get away with pretty much anything. Support personal tend to take the brunt of the sales work and do a lot of what is outside of their job description.
    -No clear vision for Biscom, holding onto existing customers and trying to sell them another product is not a good idea. Reach and and get new customers and expand your customer base.
    -Employee morale/environment are starting to turn bleak. Everyone seems to be just showing up for their paycheck. Empty cubicles and lack of any personality to the office decor.

    Advice to Management

    Communication. There seems to be a lot of disconnections between teams and this often hurts the product in the long run. Invest in your employees, and they will in turn invest in the company. Being cheap to your employees actually hurts their will to stay, and work hard....


  10. Helpful (1)

    "Management"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    There is nothing to say here

    Cons

    some have been there to long,time to go.

    Advice to Management

    get some new people


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