Pros
Great benefits. 0 monthly payment for most healthcare plans. Opportunity to work remotely/hybrid. Free snacks. Non-management co-workers are fantastic and wonderful to work with.
Cons
Poor management with poor foresight. They will force the Client Services teams to throw away snacks ad nauseam if they are one day past expiration date and throw thousands of dollars at extravagant company events, yet were shocked when their sales targets weren't met and they were forced to lay off more than a quarter of their workforce in the past 7 months alone, after ramping up hiring for 1 year prior to that. Most managers are non-confrontational; they will not give you honest or transparent feedback about your performance, nor will they allow you chances to improve if they've already decided that you are not a good fit. I was told that my position would be hybrid but one day, without warning, they forced me to commute 1.5 hours daily after organizational changes, after I had already moved to a farther residence with the assumption that my schedule would continue being hybrid. I repeatedly advocated for my commute and work-life balance, asking to be sent to the closer downtown location which I could access easily via Metra. I was previously in a manager position but was "demoted" after being thrown into the midst of 3 simultaneous projects without proper training as to client services needs for those projects. I had absolutely no experience in the UI/UX industry prior to taking this position, and my management knew that, yet they still chose to punish me for being unable to deliver on things that I did not even know existed in the industry, and was not trained on nor told about. After this happened, without warning, they posted a job listing for my exact position which was "Client Services Coordinator." I had people come up to me and ask me if I was leaving, which was the only way I found out that they were hiring another CSC. This was not communicated to me prior, yet they had the audacity to force me to interview people that were potentially replacing me. I did so dutifully, and left for military training from January-April 2023. I came back to a vastly different Client Services department with a manager that could not be relied on to perform boots-on-ground CS work and micromanaged their subordinates to an absolutely abhorrent degree. Three months later, I was gone without any communication about my performance, and they acted as if they were doing me a favor by telling me, word for word: "It's clear that you haven't been happy so we feel that this will be better for you." Bold Insight tends to perform a lot of silent evaluation on their employees. They will provide criticism to an extent, but past that, they will not give you honest feedback even if you ask for it. For months, I asked constantly to be told what I was doing wrong, and they said that I was doing a great job up until the day that I was terminated. Similar to the above, other employees are left to their own devices yet can be let go or terminated one day, without warning or any input on their performance leading up to that point. For a firm whose #1 tenet of their industry is empathy, they seem to lack a lot of it. They pride themselves on a flat organizational structure which would theoretically lend itself to transparency and honesty, yet decisions are often made at the highest level with very little communication to the subordinate levels. Socially, the organizational structure is flat but professionally, it is anything but. They also are quite self-righteous about mental health, but in practice, if your mental health interferes with the company's business needs, they could not care less about it. As mentioned in the beginning, my nearly 3 hours of commuting every day had a severe impact on my work-life balance and mental health, and constant advocacy to be switched to the closer office were ignored. I was even asked to reschedule a therapy appointment my first week back in the office, after asking constantly to know my schedule for that week so that I could plan my appointments around my work schedule. Don't get me wrong: like any company, if you do great and are valuable, they will keep you around. My mistake was thinking that they valued everyone at the company and their needs equally, which is simply untrue. They pride themselves on culture and values but it is a smokescreen to conceal poor leadership, ill-advised business decisions, and a propensity for opaque feedback.
