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BostonCoach Reviews

26 reviews

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Full-time Part-time

2.2
Star Star Star Star Star
Rating Trends Rating Trends
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Scott_Solombrino
2 Ratings

26 Employee Reviews

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  1. "Solid Job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    One of best chauffeur jobs around. Jobs assigned one at a time

    Cons

    End times are suggestions. Rarely end on time


  2. "Chauffer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Chauffeur
    Former Employee - Chauffeur
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at BostonCoach part-time

    Pros

    You get your vehicle and nobody bothers you for the rest of your shift
    Nice cars
    Over-time available including holidays
    Chauffeur managers are fair
    Benefits

    Cons

    Disrespectful dispatch in jersey
    sometimes you'll get clients who feel like they own you and are disrespectful
    Long hours once on shift
    Hourly pay
    No career advancement

    Advice to Management

    Rise the hourly pay !


  3. "Former GM SSF"

    Star Star Star Star Star
    • Culture & Values
    • Career Opportunities
    • Senior Management
    Former Employee - General Manager in South San Francisco, CA
    Former Employee - General Manager in South San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at BostonCoach full-time (More than 8 years)

    Pros

    Not to many Pros....All they are worried about is money

    Cons

    No Loyality from CEO... Current CEO lost his company to Boston Coach. Made SSF an automated location with a GM to watch the office..Fired all office staff locally.

    Advice to Management

    Leave company, get out of industry.


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  5. "Human Resources Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    No opinion of CEO

    Pros

    Location, White Collar, Staff, 401k Plan

    Cons

    Fell pray to the economy.


  6. Helpful (2)

    "Not the company it was"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Everett, MA
    Former Employee - Anonymous Employee in Everett, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    When I started, the company had a great culture and the influence of the Fidelity ownership was a significant perk. From infrastructure to benefits to an overall professional culture, you felt secure in your employment and there was good career mobility opportunities.

    Cons

    Once the company was sold by Fidelity, there was an immediate change in environment. Morale decreased, disorganization above and beyond the expected due to any ownership change made doing your job twice as hard with half the support. It began to improve but then with the purchase of Dav El, it began to spiral downward. There was no respect for employees from the new top management, and a culture of "fear" began to take. Fear for job security, fear that there would be no raises, fear that the company would soon be driven into the ground. This lack of support led to a mass-exodus of many quality employees as everyone scrambled to find somewhere they could enjoy working, as we once had. I left sadly, as the company had been good to me for many years, but that company no longer existed.

    Advice to Management

    *Note: Larry Moulter has not been CEO since 2013. Current CEO is Scott Solombrino, former Dav El owner
    Management should take notice of how many good people have fled and try to return the company to the culture of the past, so they can retain employees and return to the high quality company that had the best reputation in the industry


  7. Helpful (1)

    "Ehh"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations in Boston, MA
    Current Employee - Operations in Boston, MA
    Doesn't Recommend
    Negative Outlook

    I have been working at BostonCoach full-time (More than 8 years)

    Pros

    Good group of people you work with.

    Cons

    Recent aquisitions have turned the company upside down. Pay and benefits are not competative.

    Advice to Management

    Pay and treat your employers better and hopefully you will be able to retain them.


  8. "customer Servce (phone)"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    A very pleasant work experience, medium pay range. Good training program. Nice people.
    Easy, relaxing job for CSR position. Highly recommended.

    Cons

    No room for advancement. Need more private vestibules. Need longer lunch break.

    Advice to Management

    Should promote from, BostonCoach to Fidelity Investments.


  9. "Chauffeur"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook

    I worked at BostonCoach full-time

    Pros

    It is ok if you like to drive all day up and down turnpike.

    Cons

    You have to drive nonstop and do not get payed that much

    Advice to Management

    Add more bonuses and incentives for drivers


  10. Helpful (1)

    "Operations"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Everett, MA
    Former Employee - Anonymous Employee in Everett, MA
    Doesn't Recommend
    Negative Outlook

    I worked at BostonCoach full-time (More than 8 years)

    Pros

    great employees and interesting job

    Cons

    Not what it used to be


  11. Helpful (1)

    "Willi-Nilly, low paying, Asylum run by inmates!!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Roadshow Representative in Everett, MA
    Former Employee - Roadshow Representative in Everett, MA
    Doesn't Recommend
    No opinion of CEO

    Pros

    Weekly pay! Weekly pay! Weekly pay!

    Cons

    Everything else! Under-trained, attitude having, young, unprofessional and unsupervised zoo of misfits and half-wits!

    Advice to Management

    Fix your Human Resources Department and make them more visible and accessible to employees! Shake-up the "old-boy" and grand-fathered-in management and the childish, Dav-El and BostonCoach rivalries and double standards within this company. Also, hire new department heads with actual Call Center experience and success. You just transferred your call center to Boston after many years in Canada; your department is in-flux and disarray (on a good day!) Overall, get your heads out of your Arses!!



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