Brookson reviews

3.8

65% would recommend to a friend

(106 total reviews)

Matt Fryer

70% approve of CEO

61% positive business outlook

Brookson has an employee rating of 3.8 out of 5 stars, based on 106 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Brookson employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

106 reviews
1.0
Feb 15, 2024
Recommend
CEO approval
Business Outlook

Pros

Some home working and a small amount of flexi perks equalling to around £2.50 a month. Bonus money if you make a sale.

Cons

Where shall I start. Put it this way, when your estate agent is telling you he has heard Brookson have a hire and fire culture, you know you're in for a rough ride. It may be a nice job if you're a specialist advisor here however if you are just an office administrator - you are in for a rough ride, not to mention some of the lowest pay in the job market. First of all they put you on a long 6 month probation during which you're not paid for any time off due to hospital visits or sickness. In the interview they will tell you Brookson is a flexible company however (as other reviewers have pointed out) in reality when you ask for flexibility you are made to feel guilty for having asked. The team meetings are daily, pointless and excrutiatingly dull. You are monitored to the teeth - I had my manager call me when I took a bathroom break at home to ask where I had gone. Every single thing you do will be checked, to the point you'll not be able to concentrate. They will be looking over your shoulder and every mistake will be logged and challenged. You'll be told at the meetings that feedback is welcomed however in reality feedback is taken with offence and feedback will be given often and very disrespectfully. I personally faced bullying by my manager, it has become a accepted part of their culture. Do yourself a favour and get a job in Tesco, McDonalds or cleaning the bins. Literally any other job will be better than this. Don't even waste your time, zero stars.

1.0
Feb 4, 2023

Brookson by name Crookson by nature

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Remote working policy is in place

Cons

Tolerates bullying Management have zero interest in staff Pie in the sky targets Zero communication

1.0
Mar 8, 2023
Recommend
CEO approval
Business Outlook

Pros

The staff are some of the best people I’ve ever worked with.

Cons

Will sell you a dream in your interview, it’s all lies. Unachievable targets and KPI targets. Director of sales has 0 people/communication skills and runs the place like his own ego project. Any team morale has been decimated by director of sales’ approach and lunacy. Your interview will be conducted by this person and every word will be a lie. To quote director of sales “Time on the phone is more important than actual sales and bringing in business for the company”. Receive little to no training when you start and left sat with nothing to do or no assistance for weeks on end.

avatar
Brookson Response
3y
Thank you for taking the time to leave a review. Brookson strives to provide a positive and nurturing environment for its employees with directors and senior managers working alongside the wider workforce, welcoming ideas and feedback. Customer satisfaction is at the heart of everything we do, therefore we would always encourage time spent on the phone developing and building relationships with our customers. We are constantly reviewing our training and coaching programs to ensure everybody can learn and develop to best suit their skills. We agree that we have some amazing employees at Brookson, ones that we would always want to retain and help progress in their chosen career but we do understand that sometimes people move on and when they do we wish them well. Please don't hesitate to get in touch if you want to discuss any of the points you have made in more detail.
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Glassdoor has 111 Brookson reviews submitted anonymously by Brookson employees. Read employee reviews and ratings on Glassdoor to decide if Brookson is right for you.