Byte reviews

3.8

65% would recommend to a friend

(238 total reviews)

Neeraj Gunsagar

71% approve of CEO

52% positive business outlook

Byte has an employee rating of 3.8 out of 5 stars, based on 238 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Byte employee rating is in line with the average (within 1 standard deviation) for employers within the Personal Consumer Services industry (3.6 stars).

Reviews by job title

238 reviews
3.0
Jun 16, 2021

Read this before you apply

Recommend
CEO approval
Business Outlook

Pros

Unlimited time off….With no pay.

Cons

Don’t get fooled by the good reviews here. Some of the good reviews are true and the coworkers can sometimes help make the experience better but management has to pick it up. First off, the litter of good reviews is the result of bribery because the Utah team were offered an incentive to write good reviews. The irony here? That’s there business model. Offer a free bottle of Brightbyte and in return you give us a written review. You get enough good reviews the company is then immune to bad reviews. If you don’t look deep enough, you won’t see the flaws with byte and you get sucked in dropping thousand of dollars on aligners that has little to no instructions on how to proceed with treatment. Going back to management, you just feel you’re just another pawn. They promise you so many things and that good changes are happening but the only good change that ever happens is when it comes to sales. The company is marketed as a sales service company but truly they’re just a sales company promising you a better smile. I can go on about the culture and how management promises better changes but it’s all BS. I expected better things from byte and they can still turn it around. Currently, IMO the company is in a fragile state, the morale is low and there is a lack of transparency with management. I’m not going to lie, the opportunity is there for you to move up but you better be good at kissing a**. Fake it till we make it, right?

avatar
Byte Response
4y
Hi there! It's important to continue to provide morale for our teams across the board. We hear you, and we take your feedback very seriously. We did ask our office to share their experiences about their office- not as bribery, but to better understand where we are and how we can improve. We're excited to share the changes that are incoming in the next few months, and we know it's been a long road to get here. Thank you for sharing this.
2.0
Jun 2, 2022

This place went downhill so fast!!

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great job if you are desperate! Work is not that hard, kind of mindless actually. Really only good thing was the benefits!

Cons

Just about everything.... literally...... this is a genuine review. If you want to go nowhere with your career and want something easy this is a great place for you! Byte used to be a full office in Lehi, now when you go in just look at how much space is there! They occupy 2 floors but can only retain enough staff to fill 1/4th of the space. So many people have fallen off the turnover rate is insane! Felt like a covid hype business to me, a pump and dump if you are looking to get into sales you will have outrageous quotas. If you are going into cs again unrealistic email quotas and since this is a pump and dump be prepared for 80% of customers to be pissed at you If you want to move up and have an actual career keep looking and don't waste your time here! The only people who are taken care of here is management so if you are applying for anything else just be prepared to not matter. The culture is non existent! Again, they will not care about you, only about lining their own pockets If you are here for a year you should receive a small raise.. don't expect anything that will change your life because that is not going to happen unless again you are in management. If you are still considering applying, with all this information I am giving to you I am sorry... Please come back and share how you should of listened to me and how much better your life has been once quitting!

2.0
Sep 2, 2021

Unlimited Vacation DOES NOT MEAN Unlimited PTO

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Do I have your attention now? Ok good. The pro's I would say with this company was my coworkers. There's a special bond you create when you are all going through the trenches together. But that was about it. I really don't have anything else positive to say. They have a pretty squeaky clean Glassdoor profile because they bribed the office with a Make Your Own Soda party if they received over 100 5 - star Glassdoor reviews. The longer you look, the worse it gets. Read my review and then go back to see how fake the rest are.

Cons

Ok. I will try and make this as clear and concise as possible for the sake of not ranting. Unlimited Vacation DOES NOT MEAN Unlimited PTO: The "Unlimited Vacation" policy they boast in job descriptions really means that it's unpaid. PLEASE ask them about this in your interview. Trust me, it's unpaid. And if you are in Sales; GOOD LUCK using vacation time. They won't decrease your already insanely high quota and you will be threatened with termination when you inevitably miss your number for taking a short vacation. Also, be prepared to work on Christmas eve and NYE. Quota - For a while, the quota was 200 sales a month. Which is pretty extreme. To hit these numbers, most sales reps would work 10-12 hour days. In the winter, most reps would work weekends just to keep up. It's encouraged to never take days off and to just grind as hard as you can. Classic grounds for burnout. Hence why 1/2 of the team has quit in the last few months. Pay - I'll be honest, the commission was great. It made those long covid winter days and weekends worth the grind. However after they realized how much they overpaid sales reps, they changed the commission structure 3 times during my time there. Sadly it's not worth the physical and mental toll it takes on you. Its a pretty low $15/hour base with an added commission depending on how many sales you get. Vibe - The vibe was kinda okay. It was pretty weird working in an office in Utah County during a pandemic with no masks. The other teams are very young. Like 19-year-olds on the customer service team. So the professionalism gap is pretty big between sales and CX. Mostly everyone is fine, but if you watch some of the slack channels (utah-office) - it pretty much is just a chatroom. Pretty distracting and not very professional. They also play music in the office. Which I have never really seen before. It's not really good nor bad. Just... interesting? I swear Zedd - Clarity will just constantly haunt my dreams now after working in that office. My closing thoughts - If you are 20 years old and this is your first sales job...go for it. Grind it out, make some money. Get some experience. However, if you are somewhat seasoned in sales, it should be pretty clear to stay FAR away from this company. There are tons of awesome SaaS or Solar companies that would love to have you. I really hope this helps some of you out there!

avatar
Byte Response
4y
Thank you for your feedback. We are sorry you didn’t have a great experience during your time here. To address the comment about "vacation being unpaid", I am happy to report that ALL of our benefits are improving, including the vacation policy. Here are just a few of the exciting highlights: Industry leading benefits package that includes: o Health, Vision and FREE dental plan o Generous PAID Time Off and (8) Paid Holidays a year o Matching 401(k) program o Employee Stock Purchase Program o Paid Parental Leave o Tuition Reimbursement o Awesome aligner and whitening benefits for you and your family o And a variety of personal assistance programs to help enrich your life in and out of the office BIAS for ACTION is one of our core values here at Byte and through our quarterly employee engagement surveys, we realized we had some room to improve when it came to enhancing employee benefits and believe we are moving in the right direction. We're not perfect, but we continue working hard to make Byte a best place to work. We wish you the best in your career.
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Glassdoor has 250 Byte reviews submitted anonymously by Byte employees. Read employee reviews and ratings on Glassdoor to decide if Byte is right for you.