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CallAssistant Reviews

11 reviews

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2.2
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3 Ratings

11 Employee Reviews

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  1. "Awesome work culture,"

    Star Star Star Star Star
    Current Employee - Anonymous Employee in Logan, UT
    Current Employee - Anonymous Employee in Logan, UT
    Positive Outlook

    I have been working at CallAssistant full-time (Less than a year)

    Pros

    People were helpful, fun place to work.

    Cons

    I never would have thought to change, if company was still running.


  2. "Tons of potential.. but many issues"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Saint Paul, MN
    Current Employee - Account Manager in Saint Paul, MN
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at CallAssistant full-time (More than 5 years)

    Pros

    Great people, great technology, huge potential

    Cons

    Difficult industry (telemarketing), Technology has a lot of room for improvment


  3. "Horrible Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Manager in Logan, UT
    Former Employee - Senior Manager in Logan, UT
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at CallAssistant full-time (More than 3 years)

    Pros

    There are no pros to working here, I am just trying to fill in to get 20 words

    Cons

    I do not want to even waste my time reviewing Call Assistant because it is so bad. I know they pay agents well but don't get sucked in!

    Advice to Management

    Treat employees right and get a general manager who cares about people instead of one of the owners who only cares about how much profit he can make.


  4. "team lead"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    people you work with are great

    Cons

    no study work. Always worried about layoffs


  5. "Was okay until..."

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    Pros

    All the pro's came before the company merged with another company through a private equity Aquisition. Poorly managed integration followed by a new CEO that doesn't know what he's doing.

    Cons

    The CEO claims to be transparent and honest, but is anything but. Made numerous claims and commitments that he went back, while making decisions that quickly and dranmatically impacted the business in very negative ways.

    Advice to Management

    The board needs to rethink the CEO they put in place.


  6. "Bad CEO"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - PFR
    Current Employee - PFR
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at CallAssistant full-time (More than 5 years)

    Pros

    Terrible company. Ceo makes bad choices and then compounds them into a huge ball of rolling dung. Buy a republican call center and the add liberal orginazations to it. Yes most clients ditched. Yes most employees lost jobs. I hope fututure potential clients look at your actual record of moronic choices and go to the other guys.

    Cons

    Another location closes (actually two at one time)

    Advice to Management

    Employee buyout. Good businesses last year bad one this year. What changed? CEO seems I am not allowed to name him.


  7. "Telemarketing"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    To be honest, I can't think of any pros for working at Call Assistant. It's a high-pressure monotonous job with mediocre rewards.

    Cons

    Many of the cons are obvious, in that it's a call center, and that is never good. I feel I was misled about the income potential when I was offered this job.

    Advice to Management

    Pay better. And be more honest and opem with the people who make money for you.


  8. "WORST BOARD & MANAGEMENT TEAM EVERY ASSEMBLED...RUN FAR AWAY FROM THIS COMPANY...FAST!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    Pros

    None. The entire management team needs to be replaced immediately. The Board needs to sell the company to someone else that knows how to govern a company.

    Cons

    BUSINESSES - Non Profits, Commercial & Political - DO NOT GIVE YOUR BUSINESS TO THIS COMPANY!
    JOB SEEKERS - Don't even think about working here - RUN SOMEWHERE ELSE, FAST!

    Three reasons why you should not give your business to Strategic Fundraising & Call Assistant: (1) Worst management team starting with the Board, CEO, COO, CFO and CIO. They do have some decent employees that care about their clients. But, the top management has no plan behind anything that they do and everything 'Flies by the seat of your pants'. Very sad. (2) Board is filled with Private Equity investors that have invested in both the companies. Every dollar you give them, one thirds of that is pocketed as profit. Yes, this is a true number and (3) The employee morale is beyond low, which typically leads to sub-par results in many areas & also the company does not take care of the employees across the board - which does not help fix the low morale situation.

    Three reasons why you should not work at Strategic Fundraising & Call Assistant: (1) You will rarely get a pay raise (2) You will work for senior management that does not plan anything & everything they ask you to do is always last minute i.e. if you want heart palpitations, bad health and die early - this will be your place to work, if not preserve your sanity and work somewhere else and (3) There is no growth opportunity because the Board/Private Equity owners do not allow the management team to invest in employees or new positions, hence your role always stagnates.

    You can read all of this and say, this can't be true - well, you'd be wrong. When you work with this company, you'll immediately find out everything here is true and you will completely regret your choice. You have been warned! Take this warning and run fast - somewhere else.

    Advice to Management

    How can you be so incompetent and yet be so unaware of your complete incompetence? How can the Board not see this complete incompetence? It is beyond amazing.


  9. "Call centre advisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    Great company, great social aspect and you get to help people which is good!

    Cons

    Wages aren't the best, minimum wage, no sick pay, no bonus but a good starting point

    Advice to Management

    Great directors and staff in general, good career paths and you do get opportunities!


  10. "A company with a good idea, but poorly managed from the top down."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager
    Former Employee - Account Manager
    Doesn't Recommend

    Pros

    Good technology that CallAssistant has developed and put on the market. Makes sense to use this company when trying and developing calling strategies for telemarketing.

    Cons

    Poor communication from top level executives down. Management would either micro manage everything that employees were doing, or were very hands off until projects were due and then would complain about outcome.

    Advice to Management

    You need to bring in outside management to oversee the day to day operations of the business. Your technology is also outdated and is too easy for a competitor to copy using different software.


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