*Lack of leadership from CEO. He doesn't know what he doesn't know and isn't humble enough to realize there are things he could improve with modest effort. He stated "I'm good at what I do" just before I left CardTapp. I think he was trying to convince himself because I already had my own opinion.
*The CEO understands the value of processes but seems unable to create them and has difficulty working within them. Yes, that creates chaos connected to anything the CEO manages himself.
*CEO isn't qualified. He's a one-trick pony that believes being a sales specialist qualifies him to lead a management team. He has no relevant experience save being in a sales role before he founded the company.
*The term that best fits this organization from an executive management standpoint is 'amateur hour' - where incompetence, mediocrity and overconfidence go to hang out and make excuses.
