Caring.com Reviews | Glassdoor

Caring.com Reviews

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Found 89 reviews

3.2
StarStarStarStarStar
Rating TrendsRating Trends
55%
Recommend to a Friend
50%
Approve of CEO
Jim Rosenthal
20 Ratings
Pros
  • "Great company culture with a work from home environment(in 32 reviews)

  • "Base plus commission, it is a real deal company with good benefits(in 4 reviews)

Cons
  • "I feel like they were setting the Family Advisors up to fail(in 14 reviews)

  • "Working from home isn't for everybody, but there's certainly given a lot of opportunity to interact with your team(in 4 reviews)

More Pros and Cons
  1. Great Company to Work For

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Family Advisor in Scottsdale, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Caring.com full-time for more than 2 years

    Pros

    I have been with caring for roughly a year now and I love my job. I enjoy talking to the families of seniors as well as the seniors themselves. It is a very rewarding position knowing you are helping people as well as rewarding monetarily. If you put in the work and do your follow up (like any sales position) you will make good money. I myself avg between $4,500-$6000 a month and only put in a 40hr work week. They have...

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    Cons

    With any company that is growing there are going to be changes and with changes come issues. I would say the biggest CON at this point would be a lack in communication between us Family Advisors and our backline team.

    Advice to Management

    More open communication from the Corporate office to the work at home FAS.

  2. Helpful (2)

    Family Advisor

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 

    I worked at Caring.com full-time

    Pros

    No commuting and dealing with traffic

    Cons

    They sold several times in a short period of time. When I 1st stared the training was very good on all aspects of sales, the position, and understanding the benefit package. When the company changed ownership changes happened very quickly and we didn't have proper training or notice when our insurance benefits, 401k, payroll, and when we switched payroll companies. The sales training and sales management was good. They...

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  3. Great Company

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Family Advisor in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Caring.com full-time for more than a year

    Pros

    -Excellent induction training -It feels like you are running your own business unit -Get to work from home -Great culture -Opportunity for promotion

    Cons

    -Base salary & bonus structure should be better for top performers -Sales pipeline lag longer than expected. A lot of patience needed -Lack of drive shown by other family advisors

  4. Human Services Specialist: Work as a team with staff and clients to provide assistance in a timely and adequate manner.

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Companion Care in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Caring.com full-time for more than 20 years

    Pros

    Working to find and provide resources to help people.

    Cons

    No matter how hard we try, there are some people we are not able to help.

    Advice to Management

    If they would allow staff to train for multiple positions so they can utilize staff for more then one position.

  5. Helpful (1)

    A Very Caring Place to Work For

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Caring.com full-time for more than a year

    Pros

    - Corporate really does care about our mission to help Seniors find good and affordable housing. - Awesome people to work with, great team! - A new CEO and other C-level executives who are bringing in a fresh look at the business and trying VERY hard to bring us up to where the competition is - Fun and engaging corporate office, great culture

    Cons

    - You have to be open to change and seeing the big picture. If you are more comfortable with status quo and not changing for the betterment of the company, than this isn't for you - Salary is a little under regional average

    Advice to Management

    Management has listened to the concerns of Family Advisors, who do not get to see what is going on in Corporate, and there will soon be ways for them to be more in touch with HR and Corporate. Keep that up.

  6. Moving in the right direction !!

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Caring.com full-time for more than 6 years

    Pros

    Great working partnerships across multiple avenues (Sales, Client Services, Engineering). There have been a lot of changes in the last few months since the introduction of new leadership. It seems to me that we are moving away from working in silo's and reevaluating all that we do here.

    Cons

    People do not like change. We are going through some teething problems at the moment and some of the reasons for change should have been addressed by the previous management, but was either ignored or not thought worth reviewing.

    Advice to Management

    Keep it up. Keep looking for ways for us to improve our goals and delivery of service across all areas. I have faith.

  7. Helpful (4)

    BRUTALLY HONEST

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - "Family Advisor" 
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Caring.com full-time for more than a year

    Pros

    this company does offer benefits

    Cons

    You are set up to fail... Myopic micromanagement. Managers who are spiteful, while smiling to your face. ZERO job security. They go over and beyond the call of duty, to find ways NOT to pay you your commissions. You have to work overtime in order to ensure you receive what you rightfully earned.. For those who are currently employed or previously employed KNOW EXACTLY what I'm talking about. I can honestly say, it's the...

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    Advice to Management

    Get to the bottom of all of the manipulated and doctored "metrics". You are in for a rude awakening.

  8. Helpful (13)

    Honest review of a toxic company

    StarStarStarStarStar
    • Overall
    • Career Opportunities
    • Compensation and Benefits
    Former Employee - Family Advisor in Denver, CO
    Doesn't Recommend
    Negative Outlook

    I worked at Caring.com for more than 4 years

    Pros

    Work from home. Scheduling flexibility

    Cons

    I was a long-term employee of Caring. com and I have been watching this Glassdoor review war, at first with amusement and later with anger. The negative reviews are 100% accurate. There are various levels of anger, disappointment, and frustration in the reviews and there is real harm being meted out by a largely disinterested executive team. No one who remains feels any sense of security and knows they could be terminated...

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    Advice to Management

    Call Andy Cohen

  9. Helpful (4)

    Better options out there.

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Family Advisor in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Caring.com full-time for more than 4 years

    Pros

    Able to work from home.

    Cons

    Reading thru the recent reviews is quite entertaining. The current employees are getting coerced into putting positive reviews to try and counteract the negative ones. This was a decent place to work with good employees and management. With the most recent sale of the company,all care for the employees went out the window. The higher ups don't care about anyone but themselves. This company that started with good intentions,...

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    Advice to Management

    Go back to the company that cared for your employees and the seniors that you served.

  10. Helpful (2)

    New Direction is Exciting!

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Caring.com full-time for more than 2 years

    Pros

    Great executive team in place now! The company is definitely heading in the right direction. There are now standards and protocols in place to help every employee to be successful. You must have the open mind to accept the success. I see that people have posted negative things about the changes and what they forget is that the previous executive team's decision is what got the company to where it had to have a new owner/executive...

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    Cons

    There are changes going on and we don't know what to expect right now. That can be a little scary.

    Advice to Management

    Keep making the positive changes and standardizing the company. It's great to see some structure to it.

Found 89 reviews