Caring.com Reviews

Updated Aug 5, 2020

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3.2
49%
Recommend to a Friend
48%
Approve of CEO
Caring.com CEO Jim Rosenthal  (no image)
Jim Rosenthal
31 Ratings
Pros
  • "Work from home / great health benefits(in 42 reviews)

  • "The other family advisors in your team will help you and want to do well just like you do(in 6 reviews)

Cons
  • "Lack of drive shown by other family advisors(in 15 reviews)

  • "The new owners seem as if they are actually trying to run this (former) great company into the ground(in 9 reviews)

More Pros and Cons
  1. "Wonderful Place to work"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Ordained Priest in Las Vegas, NV
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Caring.com full-time for less than a year

    Pros

    Being able to help others

    Cons

    the heat in Las Vegas

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  2. "Company Acquired, Management Changed"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Product Manager in San Mateo, CA

    I worked at Caring.com full-time for more than 3 years

    Pros

    Company has a good mission.

    Cons

    Took business to the East Coast and only have a few remaining people in the Bay Area.


  3. "I WAS A R O B O T"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Advisor in Idaho Falls, ID
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Caring.com full-time for more than 3 years

    Pros

    Work from home ok insurance

    Cons

    You cannot have a personality to work here the director and training shame it out of you.

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  4. COVID-19

    "Driven By Purpose and Community"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Engineer in Charlotte, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Caring.com full-time for less than a year

    Pros

    I loved my time at Caring! I came under the "New Management" as other reviews have put it and I believe they've gotten an unfair rep. They really care about the purpose they serve and the people at the company. It is very community driven. My work coincided with COVID and that took a big hit on Caring just like other companies. Caring did its best to prepare and come out on top of the situation and I believed they did their best. They had to do lay-offs but all leadership and many people took paycuts to help offset. The higher the seniority / leadership, the bigger percentage. The leadership really showed that they put their people first. And they've come out in a good spot because of it. I also really enjoyed how engaged the company was on hitting goals and communicating across the organization. There were plenty of opportunities to hear how different teams were succeeding and the initiatives that they were taking. It was always cool to experience that. They also take their higher purpose very serious as well. Many meetings where I was engaged always had a central focus of helping seniors find the right housing. This purpose driven mentality was true all the way into the benefits packages of the employees. Honestly, I felt like a partner in a higher purpose rather than just another numbered employee. My teammates were great and we were given every opportunity to succeed.

    Cons

    Honestly, I really don't have many cons. I do wish that I could've worked alongside closer to other business units on a day to day basis. I felt a little closed off from the rest of the business.. But that had more to do with COVID and being forced to WFH during that period. Overall, great opportunity.

  5. "Great Company - Fast Growth"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Data Engineer in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Caring.com full-time for less than a year

    Pros

    Family feel, good opportunities, high level of professionalism, No useless rules

    Cons

    High growth means things are changing fast

  6. Helpful (4)

    "Just when I thought it couldn't get any worse...."

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Manager in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Caring.com full-time for more than 3 years

    Pros

    There used to be so many, but now I would say the only "pros" left are being remote and flex pto. That's about it.

    Cons

    New owner has run it into the ground. Especially with some very poor hiring decisions in upper management. Current sales leader was demoted under previous leadership for cheating and lying about it, but promoted now?? How does that make sense?? And this "leader" is now creating a culture of micromanagement and has cut commission potential by more than 50%. Current CEO, Jim Rosenthal, has zero connection to the original mission set forth by founder, Andy Cohen. He's been positioning to sell Caring.com since day one and has cut all the talent that created and grew Caring to what it was when Jim purchased. Unfortunately for everyone that worked so hard to make Caring.com a viable competitor in the senior care referral field in the first place, Jim doesn't find any value in keeping them and has decided to fire them and replace with much lower paying positions. It's ALL about the Benjamins and making it look good on paper. "Forget the people and just focus on the buck." Hopefully he'll sell sooner rather than later and Caring can be put in hands capable of bringing it back to a decent place to work. Until then, RUN for the hills, people! Don't waste your time....

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  7. COVID-19
    Helpful (8)

    "Please Think Twice Before Joining Caring (Corporate Review)"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous 
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Caring.com full-time

    Pros

    There's unlimited PTO, but it's not worth the bad work-life balance. Don't be surprised when you're inundated with emails over the weekend or your time off.

    Cons

    Terrible onboarding and procedures- If you're new to a certain job function, don't expect a hands on approach for onboarding. You will be thrown right in the fire with very little help from your direct. This is a sink or swim company. If you choose to work here, document everything. I strongly advise that you do. There's a huge lack of transparency that goes on here and at all times you will want to protect and prepare yourself. Work-Life Balance- There seems to be a generally accepted principle or unspoken rule of anytime being time for work. Do not be surprised when you're getting reports, emails, being asked questions over the weekend and other off work times. This is the culture. Compensation- Due to the work-life imbalance previously mentioned, you won't be paid enough for it. If you do choose to work here, please keep this in mind and immediately move to the high end of your salary requirements. Benefits- There's no match for 401K and you have to wait 90 days to contribute. Benefits are mediocre at best considering what caring.com is supposed to represent.

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  8. Helpful (10)

    "You Are A Glorified Telemarketer & They Make You Feel Like That Daily"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Family Advisor in Modesto, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Caring.com full-time

    Pros

    Working from home is great and the health benefits are as well.

    Cons

    Commissions constantly changing to take money away from family advisors never any increases!! No communication from upper mngmnt and when there is none of the managers are telling their teams the same info so mass confusion!! They will lie straight to your face and tell you what you "Want to Hear" and then do the opposite and tell you it will be fine!! They can change your shift at any moment for "Phone Coverage" which disrupts your home life . There is no 401K unless you have been there 2 yrs plus.

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    Caring.com Response

    January 28, 2020HR Coordinator

    Thank you so much for the feedback! We are always open to suggestions on ways we can improve our processes and communication. With regards to the 401K, all employees are in fact automatically enrolled in our 401K plan within the first 3 months of their employment. Please contact one of us in HR if you have any additional questions in regards to our 401K plan, or any other benefits.

  9. Helpful (7)

    "Please Read Honest Review Not a Made Up Review"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Family Advisor 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Caring.com full-time for more than a year

    Pros

    Sure work from Home but you will work every moment with a manager that will zoom call you and micromanage you to death!

    Cons

    What you are promised as compensation is not true and will change. Job expectations for call volumes are horrible. They tell you are helping, you are not! you need to get through as many calls as possible to get to a senior that can afford the monthly rent at some of these places!

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  10. Helpful (1)

    "Great Company to Work For"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Approves of CEO

    I have been working at Caring.com full-time for more than 3 years

    Pros

    Working from home in my home office is so beneficial to me. I don't have to commute which saves time and money. The mission is to assist seniors and their families. I'm not only rewarded with the gratification of serving these families, I'm making a great income with a salary and full benefits. I highly recommend anyone that is disciplined, can work independently and professionally would be a good match for Caring.

    Cons

    The ownership change created some frustration but that happens with any change like this. I have stayed patient and open minded.

Found 103 reviews