Pros
* Free snacks and coffee. * Unlimited PTO. * The $40,000 minimum salary is good as far as tech support in the Boise area goes. * Vocal advocates of diversity and inclusion. * All of my peers at the company were wonderful people, and I enjoyed working with them. * This company genuinely cares about its customers.
Cons
* ChargeItPro is the grunt level of the union between ChargeItPro and Gravity. Any real power lies with Gravity in Seattle, and they aren't very transparent. Dan hauls around a bunch of TinyPulse swag, and the PR blurbs on LinkedIn rave about transparency, but I don't feel like the whole company shares the same mission and values in practice. It feels like non-management is saddled with the burden of translating a few vague mission statements in to policy. Many legacy ChargeItPro employees facing the change in culture brought on by the acquisition have felt the ground shift under their feet with no way of getting their bearings. * Tech support has been strained by low staffing for a long time. Also, Gravity has had an extraordinarily difficult time of finding someone both willing and capable of acting as the director of engineering for any substantial period of time. * The "Be your own CEO" philosophy can sound a lot like RTFM, except that there is no manual. Occasionally, it inspires innovation, but a lot of the time, it's hand-wavey. * The starting pay in engineering is uncommonly low. * Non-compete clauses are scummy. We're not a herd of stressed-out cold callers that will run away with a client list at the first sign of danger. Have faith.
