Clearly Reviews | Glassdoor

Clearly Reviews

Updated July 16, 2017
29 reviews

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3.2
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Roy Hessel
10 Ratings

29 Employee Reviews

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  1. "Good company culture but little room to grow in customer service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Senior Management
    Current Employee - Vision Ambassador in Vancouver, BC (Canada)
    Current Employee - Vision Ambassador in Vancouver, BC (Canada)
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Clearly full-time (Less than a year)

    Pros

    Company culture is young, dynamic, upbeat, and genuinely concerned about employees well-being
    Overtime
    Customers are mostly nice, very few escalations

    Cons

    Pay could be more competitive
    Call distribution is function of unclear criteria that result in biased sales even though officially calls are attributed randomly
    Not considered a qualified job for permanent residency
    Management in Vision Care is overstaffed making hardly possible to move up the ranks. Some employees are a bit bitter after having unsuccessfully applied for promotions and you can feel they are unmotivated

    Advice to Management

    More transparency for career opportunities


  2. "Great People"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Clearly full-time (More than a year)

    Pros

    Great support team, great colleagues and really knows how to treat employees well.

    Cons

    Way too focused on the quality of the calls, making it hard to be inspired to actually do some good for the customer if they're constantly fixing every little thing that we do on calls. Sometimes we want to protect the company by following policies. Felt like exceptions were easily made despite escalated situations.

    Advice to Management

    Don't focus so much on having perfect phone calls in the call centre. Conversations don't sound natural anymore.

  3. "Decent place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Approves of CEO

    I worked at Clearly part-time (More than a year)

    Pros

    - Great perks (free eyeglassees, eye exams etc)
    - Cool, generally supportive coworkers
    - Nice internal events such as BBQs, Xmas parties, career development talks etc
    - Great philanthropic approach to doing business (volunteer events open to staff, change the view)
    - Free coffee/snacks
    - Convenient location and transit friendly
    - Adequate training / feedback

    Cons

    - Frequent policy changes from upper management
    - Too much rebranding, brand loses substance and recognition
    - Trying too hard to position itself as a brand/product focused retailer when it was previously known for its sales and discounts : losing customer base that way
    - Not accommodating with scheduling
    - Logistically way too complicated - there are over 3 applications that one must use to place one order

    Advice to Management

    Please decide a direction/position for the brand and roll with it! Stop rebranding because it is confusing not to your customers but also for your employees.
     I think that Clearly is overall a great place to work but work on transparency and logistics, there are way too many steps for everything and it doesn't have to be that complicated.


  4. Helpful (2)

    "Great company culture!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bilingual Vision Care Ambassador in Vancouver, BC (Canada)
    Former Employee - Bilingual Vision Care Ambassador in Vancouver, BC (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Clearly full-time (Less than a year)

    Pros

    The culture of the company. People are highly motivated and it is contagious. It's a vibrant and innovative work environment. The executives are approachable and care about your input.

    Cons

    The pay for the job was low but industry average. It is a call center customer service job so the hours can be odd.

    Advice to Management

    I would recommend more work from home options. I also find the typical 2 weeks vacation to be too little! Be a pioneer and instaure 3 weeks!


  5. Helpful (2)

    "Eyewear Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Eyewear Consultant in Vancouver, BC (Canada)
    Former Employee - Eyewear Consultant in Vancouver, BC (Canada)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Decent pay for Retail
    Employees are nice
    Hard working opticians on site
    Optometrists are amazing

    Cons

    Inflexible hours
    Does not care about employees
    Little to no room for development
    Discouraged to apply for internal positions outside of retail
    Micromanaged environment

    Advice to Management

    Narrowmind set and management is cheap. Please provide sufficient adjustments training as sales associates are forced to act as opticians towards customers without the proper training. The company is becoming extremely unethical by cheaping out on its products by switching to cheap suppliers in china, reducing promotions, massively laying off lab workers to exploit workers in China. This has caused a massive delay in shipments. The brand is trying too hard to be like Lululemon but unlike Lululemon Clearly product is cheap and sourced from China. It feels like Clearly is really looking to save every penny at the expense of its customers and the current traffic is reflective of that.


  6. Helpful (5)

    "Serious management problems"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Clearly full-time

    Pros

    - good benefits and bonuses
    - close to transit
    - nice new office environment

    Cons

    - culture is toxic and cliquey
    - the gossip and backstabbing is worse than high school (so many bullies!)
    - people get promoted to management based on favoritism rather than how hard they work or how qualified they are (so many unqualified managers)
    - hard work gets taken for granted and unacknowledged, and then at review times excuses are made so as to not have to provide deserving compensation
    - marketing dept restructured just so the new CMO could bring in favorites from a former company
    - the company rebranded in 2015, only to water down the new brand a year later (brand is now non-existent - they have no idea who they want to be)
    - hugely high turnover
    - middle management are so insecure in being unqualified that they throw direct reports under the bus to make themselves look better
    - management has been criticized in internal review forums many times with zero results or changes to fix the problems (or remove problem management)

    Advice to Management

    The CEO needs to do a serious evaluation of management, from middle to upper. He needs to actually listen to people in their exit interviews and these Glassdoor reviews and make some major changes if he wants this company to be a good place to work, and attract good talent.


  7. Helpful (1)

    "It's fine. Just fine"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Administrator in Vancouver, BC (Canada)
    Current Employee - Administrator in Vancouver, BC (Canada)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Clearly full-time (More than 3 years)

    Pros

    - nice building complex: outdoor seating, cafe, gym (extra cost), close to skytrain, reasonable parking in area and building
    - flexible hours and work life balance: can book days off, start early or late, leave early
    - average benefits for medical/lifestyle, used to be better
    - lots of social activity with colleagues, good way to make friends

    Cons

    - low pay: can't afford to live in Vancouver on the wage they pay
    - unqualified middle management that isn't effective in leading others and giving feedback
    - limited availability to move up since Essilor purchased the company
    - a lot of recent changes and the company seems to lack a clear vision of who they are and where they are going

    Advice to Management

    increase pay to hard working employees or you will continue to lose them to the many other e-commerce companies in Vancouver.

  8. Helpful (7)

    "Don't be fooled, they have no idea what they are doing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing Specialist in Vancouver, BC (Canada)
    Former Employee - Marketing Specialist in Vancouver, BC (Canada)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    - relaxed work schedule
    - mostly reasonable deadlines
    - convenient location to skytrain
    - no trouble to get time off if you need it
    - easy access to gym
    - office socials
    - if you just want a job that's just a job and nothing more

    Cons

    - strange cliquey work environment / outdated attitutudes
    - very few opportunities for advancement
    - pay is horrible
    - no incentive to do well, and if you try you will be met with hostility
    - everyone in a management position is more concerned with looking like a hero than actually being a good boss
    - high turnover rate
    - everyone seems to kind of hate their job
    - managers are not given a lot of training or support to deal with their staff so if you need them they won't be there

    Advice to Management

    you exist to facilitate opportunities and solutions and not to be the hero so get over it.


  9. Helpful (1)

    "Intern"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    - Informal Feel
    -Relaxed Vibe
    -Cool Co-Workers

    Cons

    -Almost too Relaxed
    -Was hoping for something more corporate
    -Don't pay well

    Advice to Management

    Pay Up


  10. Helpful (4)

    "From startup to corporate culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Vancouver, BC (Canada)
    Former Employee - Anonymous Employee in Vancouver, BC (Canada)
    Recommends
    Negative Outlook
    Disapproves of CEO

    I worked at Clearly full-time (More than 5 years)

    Pros

    Lots of talented and dedicated people.
    Good RRPS matching plan (8%), (Formerly ESOP)
    Average medical plan
    Good discounts on products
    Nice culture and fun events

    Cons

    Things changed a lot with the acquisition. Apart form all the changes in the Executive team, the culture of "now we're part of a big corporation" set in. Including the direction of projects from the big corporation.
    Lots of changes in the way things were done only to benefit other companies of the group and the customer or make the company more profitable. Coastal turned from being a market disruptive innovator to become a puppet of the big corporation. Now we're part of the Cartel we fought against.
    Closing distribution centers in the US to move them to China was one of them. All the projects were made to benefit Essilor, never Coastal.

    Advice to Management

    Stop pretending you care about people when all you do is focus on the bottom line and how profitable Essilor is and how happy the French people are.
    Invest in good technology, half of IT is gone because of poor management from the CEO and Essilor.


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