Clickatell Reviews | Glassdoor

Clickatell Reviews

12 reviews

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4.1
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Deon Van Heerden
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12 Employee Reviews

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  1. "Awesome Experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Executive Assistant in Redwood City, CA
    Former Employee - Executive Assistant in Redwood City, CA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The kindest, most down to earth boss I've every had.

    Cons

    Communication between the USA and South Africa's office was a bit challenging.


  2. Helpful (4)

    "Administration/Finance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    I have been working at Clickatell full-time (More than 3 years)

    Pros

    Very nice people to work with both in South Africa and the US Office. Telecommuting option available. Kitchen well stocked with various snacks. Good place for recent college grads to gain work experience.

    Cons

    Ambiguity as to where the company is going. Benefits are so-so. 24/7 work because of dual time zones.

    Advice to Management

    Transparency and an open-door policy is key. Positive feedback is needed more.

  3. "Environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Clickatell full-time (More than 5 years)

    Pros

    Great culture, drinks on Fridays, pool table, wine club, quarterly incentives. Flexi hours. The company has a great vibe and people

    Cons

    It is a small company and that is not always good because you will always have to interact with people you clash with

    Advice to Management

    Recognize people's achievements and treat every employee the same when it comes to compensation


  4. "Fast Growing Digital Communications Brand"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Fun
    Growth potential
    Adapting for the future

    Cons

    The company does not really have any weaknesses - Clickatell constantly adapts and changes to the market


  5. Helpful (1)

    "Great place to work @"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Cape Town (South Africa)
    Current Employee - Anonymous Employee in Cape Town (South Africa)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Clickatell full-time (More than 3 years)

    Pros

    Company takes great care of their people, we work hard and have fun. Young vibrant culture, where you are allowed to speak your mind and voice opinions/recommendations.

    Cons

    Operating in a mature market not competitive in some markets, need to create more stickiness with messaging customers.

    Advice to Management

    Strengthen collaboration between functional areas


  6. "Growth and Opportunity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Clickatell has a great company culture, and all within the organisation assisting each other to achieve clear set out goals and interim objectives.

    Cons

    Key bits of information does not always get filtered down from managers to teams, and other times gets lost in the noise and clutter of too many tools and information overload.

    Advice to Management

    Ensure consistent relay of information, and never miss an opportunity to follow up, train and include all team members.


  7. Helpful (1)

    "HIGHLY FULFILLING and REWARDING EXPERIENCE WORKING FOR THIS COMPANY"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Executive in Cape Town (South Africa)
    Current Employee - Executive in Cape Town (South Africa)
    Recommends
    Positive Outlook

    I have been working at Clickatell full-time (More than a year)

    Pros

    amazing culture, dynamic and progressive legendary CEO who is an inspiration to employees at all levels of the company - its rare to find such and engaging, respectful, accommodating and visionary CEO still with the company after 14 years - especially since the CEO is a founding member of the company

    Cons

    there are little challenges in working here if one compares the challenges usually faced at larger corporates, parastatals, start ups and small mid sized and medium companies - where challenges exist and they are raised the company has a tendency to consider addressing these challenges - and more often than not something positive is done - obviously within reason

    Advice to Management

    continue to promote and drive the process of evolving the company to higher levels of process maturity

  8. "Awesome!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    Pros

    What a privilege to work for such a stunning company! Great company culture; staff well looked after; competitive remuneration packages and benefits. Employees get the opportunity to up-skill themselves and to contribute towards the company's success. Just an awesome company to work for!! Thanks Clickatell!

    Cons

    Every company will have some challenges - it depends on how the company deals with its challenges. Some department have to start working together instead of against each other.

    Advice to Management

    Senior management don't always appreciated what their employees are doing and they also don't make an effort to retain their staff.


  9. Helpful (1)

    "Moving on up"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Cape Town (South Africa)
    Current Employee - Anonymous Employee in Cape Town (South Africa)
    Recommends
    Positive Outlook

    I have been working at Clickatell full-time (More than 3 years)

    Pros

    Clickatell is a young, dynamic, positive and energetic company. The culture is very much that of we move forward together by learning together. This is where the innovations start and grow into amazing products.

    Clickatell is also extremely involved in up skilling the community around us and have interns and learnership programs throughout the year!

    This is outside of the involvement in other socio-economic projects that are run throughout the year that touch the lives of many people. We are passionate about knowledge transfer and making sure that every one is striving to be best that they can be. I love being a clickatellian!

    Cons

    Its such an amazing company to work for that people don't leave, so at times growth in a specific area can be something of a challenge.

    Some people have become to comfortable by the awesome work environment and don't pull their weight beyond the bare requirements and don't live the company values.


  10. Helpful (3)

    "Successful start-up on a journey to ???"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Clickatell full-time (More than a year)

    Pros

    Real sense of character - small enough to be seen and heard, feels like family (good and bad).
    Deeply and broadly held set of beliefs about what makes the company a great place to work and an ethical player in a fairly ethically challenged industry.
    Generally very strong employee loyalty and engagement.
    Some amazing Engineering talent, and well-embraced Agile practices.
    Really pleasant working environment, lots of light and air, low noise, good equipment.
    Fun staff activities and very active social corporate responsibility in a real way.
    Some very smart, hard-working individuals who are really passionate about their field.
    Lots of opportunity to roll up your sleeves and make the world a better place.
    Good employee benefits, vacation benefits, humane workplace with room for family and life balance.

    Cons

    Some truly bad apples, highly entrenched in their 'comfort zone'. Some clock-watching, some actively disengaged staff. Legacy of management incompetence to get the wrong people off the bus.
    More tolerance for political nonsense than makes sense in a company this size.
    Very much still on the journey to a mature company - lots of process immaturity, management immaturity, duplication of tools, overly manual processes, lack of managerial discipline, heroism required to save the day - all typical of a company in this phase of development.
    Tension between executive managers often too transparent to staff at the ground level.

    Advice to Management

    Hold the line on current strategic thinking - maintain focus, continue to build a sense of rhythm and discipline.
    Continue to invest in maturing processes, practices and tools, and hiring strong middle management talent with experience beyond start-up, but not necessarily corporate.
    Act decisively to remove toxic managers and individuals.


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